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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 394 reviews

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96%
would recommend
to a friend

Customers are saying

Customers praise Gears 5's gameplay, citing a compelling story and enjoyable mechanics. The game's story and campaign also receive significant praise for their engaging narratives and exciting new additions. Positive feedback extends to the action sequences, described as intense and thrilling. Furthermore, the steelbook case is lauded by collectors for its attractive design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 394 reviews
  • Pros mentioned:
    Campaign

    Rated 5 out of 5 stars

    GEEEEAAAAARRRRSSSSS

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears aint for everybody, and this Gears aint for all Gears fans. Loved the campaign and always enjoy running a few Horde rounds now and then. The multiplayer is a mess tho, Im still playing a year later, but it has been a rocky road to say the least. I wish the developers would take it back to the roots and simplify the menus, ranks and playlists. Get rid of all the fluff, the oufits, the totems(thankfully gone now), the multiple rank systems, the skins, the emotes and banners, its all hot garbage and doesnt fit the Gears universe. But im still a fan, and this game rules. lol.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Gears of War is extremely fun!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed playing the Gears of War franchise since it’s start on the Xbox 360. However, like many franchises, the gameplay became repetitive and the story, especially in Gears of War: Judgment, lacked heart and emotion. Upon hearing about Gears 5, I grew curious about returning to play in this franchise’s once more. Spoiler-free, the story is amazing and hints a continuation. In short, it is a roller coaster of heart and emotion that I have grown to expect from the Gears franchise. Multiplayer returns, and it is a fun time to play. It is very forgiving to new players of the franchise and old veterans alike. There is a perk system in place that rewards players to access different type of weapons for the specific class of character you are playing as in multiplayer, which is great. Progression is documented through a leveling up system. There is no season pass this year, and The Coalition, game publisher, promises to add different types of levels, modes, especial events, and characters that can be earned through playing the game. There are micro transactions hidden in Gears 5 and are used to buy basic skins for weapons and characters that can be earned by playing the game. Overall, I am very content with my purchase of Gears 5 and feel that it is a must for any fan of the franchise and Xbox owner.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your excellent thoughts on Gears 5! We're especially glad you feel the multiplayer mode is welcoming to players new to the franchise. The developers love this kind of feedback, and we're overjoyed that you agree it's a must-have for anyone with an Xbox One (or Windows 10 PC).

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign

    Rated 5 out of 5 stars

    Fantastic game and a bar raising one at that!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears 5 is a huge package which makes it a game that takes a good amount of time to have something all encompassing to say about it but after playing all the offerings it must be said that Gears 5 makes not only a case for being a must have game for Xbox but a must have game period. A potential game of the generation to go along with 2018's God of War, Red Dead Redemption 2, and others mentioned in the same breath. The coalition has added so much to this entry that it'd take multiple breakdowns to go into the arguably important details but here I will try and summarize it all. The multiplayer, which has always had a difficult time being accessible to most players introduces modes like Arcade that puts a hero spin on itself introducing abilities and would-be super moves to some classes that are also new to the series. This mode creates an offshoot multiplayer mode that services players who are not interested in the pro-circuit stuff Gears of War has normally had as a staple of it's multiplayer component. Arcade mode deemphasis the use of the Gnasher shotgun as the biggest declaration of change from the formula for one, and adds varying range to the engagements with the aforementioned abilities while making use of the longer range weaponry that's tuned differently in the standard multiplayer modes to accommodate the Pro scene. That said, the traditional multiplayer offerings are also on tap and rebalanced in ways that do not compromise what the pro players like while also creating a slope to the high side of the skill climb. Tweaks like lowering the clip of the gnasher while also creating a path for use for ranged weapons by having their behavior controlled by the players ability to understand it's roll in the game does wonders to make the game learnable without expecting someone to master the gnasher or die. This comes from removing the random shooting patterns in the ranged weapons and replacing them with patterns that must be learned to get the most out of the shots taken for example. This leads to a multiplayer experience overall that is as approachable as a Gears game has ever been by remedying the normal mode making its skill slope non-intimidating AND creating an alternate mode for those who want something entirely different while still remaining a top tier third-person shooter. The third mode in the package is Escape, this is the sleeper hit mode within the entire game as it is a run-based missioned structure mode where instead of defending you and your friends are on the offensive moving through a "level" clearing out enemies on your way to escaping. The premise is you and your team have set off a toxic bomb within an enemy base, what you and your team must do is get through the level fast enough to outrun the poison gas creeping up behind you as you push towards the exit. These levels are varied and almost limitless in their potential as there are almost infinite versions of them due to the sheer amount of layouts The Coalition (the studio that made the game) has created for it. It is about as excellent as a co-op mode there is since it borrows from such concepts from games like Left 4 Dead, Evolve (minus the player controlling the enemies), World War Z, or the strikes in Destiny 1 and 2. What adds to this mode even more is that you total control over custom matches to control and create your escape mission as you see fit, think Mario Maker but in Gears of War, it is excellent. Horde mode has also been revamped to make it so much less of a tedious grind to level up and make your way to the higher difficulties. In Gears of War 4 the biggest complaint was that you had to level up your way before being able to complete the higher difficulties whereas here in Gears 5 the classes and defenses are complimentary hybridizing the best of previous horde modes creating a far more varied experience depending on the groups skill as opposed to it being a damage check dungeon type encounter. The progression here is deep as classes, skills, and defenses all return with their own compartmentalized progression for your to sink your teeth into. This allows for every run to be meaningful no matter where you and your team are in your progression while also incentivizing you to make it to the top of a class before doing it all over again with a different class as well. This leads to progression overall, which should be commended here, it works like I mentioned above across the board. There is no "barrier to entry" so to speak to any of the games modes. You're never working to gain access to the modes or their respective challenges but always enticed with worth while improvements and progress to compliment all you take part in. Now the campaign, I will not say a thing here other than to say go in blind and see it for yourself. It is grand, it is a spectacle, it is also the most well written and executed Gears narrative since we first got introduced to this world. Cheers and enjoy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Faith,

      Thanks for your terrific in-depth review of Gears 5! It's wonderful to read how much you're enjoying its multiplayer modes, campaign, storyline, and much more. We hope you continue to have a lot of fun fighting against The Horde.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Admittedly I'm not the biggest Gears fan. I owned the first one back in the 360 days, but barely played it. Same goes for the digital copies that came with Gears of War 4 Ultimate Edition. Onto Gears 5...this game is awesome. I'd say I'm about halfway through at this point. Graphics, sound (new home theater *drool*), and the Jack commands are great and add another layer to combat. I like the story and especially the random banter. It all comes together well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear that you're having so much fun playing Gears 5! Thank you for letting us know you're a fan of its awesome graphics, sound, and combat as well. We hope you continue to have a great time combating The Swarm!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 4 out of 5 stars

    the best gears in the series

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gears stands out as being on f the best in the series why ??? because of how much they put into this game to let u know they really care about the franchise. the story is great with a choice that make u wonder and ready to see how it plays out and which would be the cannon ending out of what u chose, the multiplayer has in proved adding a new game mode called escape which is really challenging the higher u put the difficulty, horde mode is back with some improvements not more carrying the box around and not u have waypoints to get to earn more points while combating the horde, in the regular mp they added a arcade mode for new comers that want to jump in and learn how to play before jumping in with the hardcore the only reason this game is not a sold 10 out of 10 is because no game is there is always room for improvements and with that being said i highly recommend this game for old gears fans and new comers

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for recommending Gears 5 to veteran Gears of War fans and newcomers alike. We're glad that you're a fan of its campaign and multiplayer modes, as well as overall improvements made to the gameplay. We hope you continue to have a lot of fun fending off The Swarm!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    Back to Gears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s that time again to play one of the most long-awaited titles on the Xbox one X. Two years later gears is back to deliver The action packed multiplayer and campaign that has been long-awaited by fans. The Ultimate Edition brings all kinds of downloadable goodies that are surely to be enjoyed by all. Pick up this awesome video game as soon as possible because you will not regret it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Gears 5 to other gamers out there. We're glad that it's exceeded your expectations, and that you're enjoying the extra goodies in the Ultimate Edition. We hope you have a lot of fun fighting off The Swarm.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    The next chapter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking places right after Gears 4 it’s great to return to the franchise and see where it continues to go. Only a few chapters in, the story is emotionally driven with the intensity of tried and true gameplay. There are more modes to play to give this game the longevity it needs after you complete the story. Worth every penny given how polished this entry is.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      It's great to hear that you feel Gears 5 is worth every penny! We're glad that you're enjoying this new adventure in the series and hope you continue to have a lot of fun fending off The Swarm.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears 5 is a great addition to the universe. The graphics are u believable, audio is great, controls are on point, although I wish I could map functions to buttons as I see fit. Other than that, the game is incredible and the story is well laid out. Multiplayer is fun as ever. This is a must have for the collection.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thanks for sharing your thoughts on Gears 5! It's great to hear that you're impressed by its great graphics, sound, and controls, as well as its fun story and gameplay. We hope you continue to have a great time fighting off The Swarm!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    Buy for the multiplayer; continue the mindblowing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy for the multiplayer even though I'm horrible(its still fun) but but.... the continuation of the COG/Swarm corruption continues in the mindblowing solo(can play online with friends) campaign. New to this game is a little freedom to explore certain area and not just a push through like previous gears game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled that you're enjoying Gears 5! It's great that you're a fan of both its campaign and multiplayer modes as well. Thank you for sharing your experience, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    It is a must play on Xbox !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steel book Gears 5 ultimate edition looks amazing cover wise with the art and detail on the steel book. Multiplayer is fun and enjoyable, graphics are crisp. Like the fact the different multiplayer characters they incorporated makes it a lot more fun ! If you are not a campaign type of person, gears has one of the best campaign stories that sucks you in and you will like it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Nick,

      We're delighted you consider Gears 5 to be a must-play on Xbox. It's great to hear that you're a fan of the collectible Steel Book that comes with this Gears 5 Ultimate Edition as well. We hope you continue to have a lot of fun playing Gears 5!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Awesome Campaign

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game, Kait is a cool main character!!! I love this game... the campaign is great, amazing visuals and story. I love Kait being the main character of the series now, her back story being discovered adds a lot of depth and ties in amazingly with the lore. The game does well in having Kait's story be the main focus while not interfering with the classic Gears.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your love for Gears 5 and its amazing campaign. We're glad that you're exploring Kait's story, and we hope you continue to have a lot of fun fighting The Horde.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    Great Gears of War Game!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Coalition have delivered another great game with Gears 5. There's tons of great content here from Campaign to Horde to Multiplayer. The updated engine also allows for phenomenal graphics (especially in 4k) and very smooth gameplay. If you are a Gears fan like me, you owe it to yourself to play this one.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Action Packed Game.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like the other Gears games, go ahead and add this to your collection. It has a great story line for single campaign and is loads of fun with the multiplayer. Game play is still the same as well as the weapons. Look to buy this on sale to add to your games!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Gears is back! Get it now!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a fan of Gears since the first teaser dropped for the first game. I’m telling you if you’re a fan of the series you’ll love it. On my PC it runs crazy smooth. The consoles always run games the way they should if you’re wondering. Story is great, multiplayer is great, it’s an awesome game

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Dave,

      Thank you for recommending Gears 5 to other fans of the Gears of War series! We're glad that it's running silky smooth on your PC as well. We hope you have a lot of fun fighting The Swarm!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Great continuation in the franchise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been playing since gears first came out, through all the up and downs (yeah I'm looking at you judgment-.-) and I gotta say this is a great next chapter and they are continuing to improve it beyond launch. Plus no season pass and there is a store but it is not in your face what so ever!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Steelbook

    Rated 5 out of 5 stars

    GREAT GAME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this highly anticipated game the campaign gameplay and graphics are great and it has a fun multi player as well I would rate it overall an 8.75 out of 10 the steelbook art is very well done and all the unlock codes and stickers it comes with is a great addition

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for highly recommending Gears 5! It's great to hear that you're enjoying its action-packed gameplay and outstanding graphics, as well as its fun multiplayer mode. We hope you have a lot of fun fighting The Swarm.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    great game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the story was really good. it was a nice change for the series. online has been fun and the progression is enjoyable. escape is a nice new game mode. horde is even better then ever. arcade mode is a nice new game mode. i would highly recommend if your a fan of the series.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for highly recommending Gears 5 to fellow Gears of War fans. We're glad that you're enjoying its action-packed storyline and gameplay, too. We hope you have a lot of fun fighting The Swarm.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    More of the same....which isn’t bad.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a fan who has played every Gears game, this game plays just the same as all the others. If you have played & enjoyed all the other installments in this series, you’ll enjoy this one as well. A great continuation of one of game’s most enjoyable stories.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Best gears yet!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow do I love this game. Graphics are amazing on the Xbox S. I'm sure the X even looks better. The campaign isn't very long. But I could play this over and over. The story is wonderful and brings you very close to the characters. Can't wait for Gears 6 now!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Curtis,

      Thanks for sharing your love for Gears 5! We're glad that you're a fan of its great storyline and gameplay that makes you want to play it over and over again. We hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Gears at its best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gears five takes all the things that have worked i he last installments and adds more! Story heavy with real voice and motion capture. Adding in a new mode, escape to the mix of campaign, competitive online and horde making it the largest gears ever!

    I would recommend this to a friend
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