Customer Ratings & Reviews

The computer worked great, but the experience was horrendous: The box came with no charger, cables, or accessories of any kind, with the computer being on during transit. When I brought it to the attention of the Geek Bar and order pickup crew, they offered to sell me a new set of cables with a 10% discount, saying they couldn't give me a set and that I was screwed by the Geek Squad packaging team. The cables were about $120 extra, I said no, and returned the device immediately. Used computer, dirty, awful packaging, no accessories, pricier than a new one? Just avoid any Geek Squad-certified products if you can.

I love my MacBook sm ,I use it everyday,thank you best buy

Great condition. Excellent price. Painless buy and pickup. Recommended.

It came with some noticeable scratches, but runs well.

I have no complaints! I replaced my older MacBook, and I love the screen resolution. Real sleek and compact. Great Battery life as well.

It was very good and in excellent condition, I liked it a lot

The Laptop is great and works well. For a certified refurbished device from BestBuy i was pretty disappointed with how it came. It Had sticky stuff around the device and debris under the keyboard. It also had slight discoloring near the USB ports.

Works great and is very worth it. The midnight is very close to black with a hint of blue

arrived in good condition but the software was not up to date and the hard drive was not wiped clean

About Product: I got it super fast, within three days. Although Best Buy's order status still says "Delayed" after three weeks. The MacBook is in really good condition. I didn't find any scratches; it looks like completely new. However, the charger has some minor scratches. But overall, I was satisfied with the purchase. For those who are wondering, it didn't come in the original packaging. But, there is a big But. *There are no updates on trade-ins.* Apart from getting a good Macbook, it is frustrating that Best Buy is still not able to provide details on how I should send my trade-in back. The order status page is still not updated. The original order status says "Delayed," no updates are available for Trade-in. It has been more than three weeks, and there has been no proper response from BestBuy, neither via chat support nor via email. So, I have to keep the raiting as two stars. Otherwise, I would have given it 5 stars.

In excellent condition as stated. Works fine. Pickup was smooth and easy.

Everything seems to be working well, been using for a couple months now.

I bought this MacBook for my birthday right but tell me why it came to me with grease stains and the screen glitching for its life so I returned it and the workers were so helpful and cooperative and allowed me to return the MacBook with no problems . Once I received the new refurbished MacBook, it was basically brand freaking new. I was like AMEN. So now I can leave a good review for this computer!

This item works like new. No problems, exceptional quality. Definitely would recommend.

Excellent condition, feels just like new. I have no issues with it what so ever so far. Would recommend.

I had to exchange this for the actual laptop I ordered because I was sent a macbook that was stuck in Russian. Once everything was sorted out, I’ve had little to no issues with my computer. I’m giving this an average rating because I immediately brought the laptop into the store to return/start an exchange for what I ordered and was told I had to call the support line. I then called support and they asked why I didn’t go in store. I had the faulty laptop for a few weeks before I was able to sort out the issue.

This MacBook Air has been a game changer. It’s refurbished, but it’s in perfect shape and works exactly as needed. Such a good deal, don’t count refurbished tech out!!

It exceeded my expectations! The MacBook came in perfect condition and still under warranty!

powerful machine for smart work, nice look, good price for my new macbook air

Best Laptop I've ever owned! And of course Best Buy, the greatest store ever, had it in stock. Thank BB!