Customer Ratings & Reviews

One of my favorite purchases from Best Buy. Worth the price and great so far.

Very excellent condition. I was surprised at how well it is functioning considering it is a pre-owned device.

It is the laptop I ordered, and it works. The only issues were with ordering, not with the laptop itself.

Excellent! Thank you for the laptop it is in great shape

Very unprofessional service from Best Buy, I ordered the MacBook on Dec 16th 2024 and as per the delivery date it was to be on Dec 18th morning, that's why I bought it as I was traveling on Dec 19th and needed it as a gift for my son. By evening on 18th it was not delivered, I drove to pick up center, the fedex representative confirmed the item was not delivered, I called best buy and after an hour the best buy representative tracking the delivery stated there was a mix-up and the item was not delivered. I asked him to cancel the order as it was no longer needed and he assured me he cancelled it, just the other day checking my bank statement the money for the item was taken out, I called best buy and the representative assured me it was a mistake and that best buy would refund the payment, only to wake up to an email from Best Buy asking me to take it up with the law enforcement. I googled and realize this is a common email response from the Best Buy resolution department as there are more case like that on google. Why take money for something you have not delivered? Why not refund the cash if you fail to deliver item in a timely manner? See message from best buy below, 3 Months later. Margaret, the investigation into your order BBY01-807004637203 has been completed. We have completed our investigation and are unable to provide a refund or replacement. All items on this order that have not already been fulfilled have been cancelled. We encourage you to work with local law enforcement regarding this matter.

The best quality hand with the best support, the best purchase in a long time.

Excellent processing speed! Love Eve about this computer!

i love it! it came like new with no scratches or dents!

I have used it with in three months facing motherboard problem and display issues

Came in great shape. Have had no problems. Came sooner than expected.

I love this computer because is all in one ☝️ Is great

Good laptop and long battery life with memory of it

Awesome purchase, quickly delivered, definitely worth this money bro!

Don’t buy open box when it comes to laptops So much damage was done to this computer and it was disgusting when I opened it. At least wipe it down before you resell it.

Such a good deal for the price, basically a brand spanking new computer

Unfortunately 3 weeks after this purchase the screen had several lines that black out and prevented visibility. Best Buy was excellent with addressing our issue on this.

I had to return it because it had remote management

Picked my laptop up today and its under remote management of some school in chicago. Cant sign in or use it. What a waste of time.

The quality was very poor and didn’t work normally

I got it refurbished but they didn’t do a good job checking to make sure everything was good on the laptop. Do not get it refurbished .