Customer Ratings & Reviews

I ordered this right before my trip to only receive a charger and no laptop in the box. It went missing from the time it left the Best Buy facility and FedEx shipping company. Contacted best buy to inform the of the incident through the text app. They told me they would take care of the situation and to take it to a local best buy store. They couldn’t help me so I contacted best buy again. They told me they would send another laptop or a refund. I just needed to send the charger back. So I wasn’t able to pick one up in the store before so I bought a used one off facebook marketplace so I could do my work on my trip. I send the charger back and was told Id have a refund within 15 days. Its been a month and they’re denying my claim telling me to contact the local authorities. I talked to 10 different people telling me they’d give me a refund. Worst company and situation Ive ever experienced

My laptop came with two dents on the lid, plus multiple scuff marks. Nobody even bothered to clean the outside of the laptop. I got fooled by the "geeksquad certified" label and some of the reviews here. I expected a unit that was purchased and then returned. This is the only "refurbished" equipment I keep. But these laptops are 2020 models and have been discontinued in 2022. They have clearly been used. I don't do Apple and can't stand their regular pricing. I'm returning it.

it was a good mid-level computer back in 2020 when it was released but after 3 years Apple decided to discontinue it so therefore it is still a good computer but it won't be good for much longer. but what I didn't know when I bought it was that it was already 2 years old when I bought this model brand new in 2022

Had a couple of scratches and scuffs on exterior whoch wasnt bad, but opening it up it had a major cut on the screen, right in the middle. Bad quality check