Customer Ratings & Reviews

Works and looks like new. No problems after a month of use.

It’s really good.it worth it every dollar. I really recommend

Purchased open box (excellent condition) Almost perfect condition. Would recommend

Excelent. Still working great! I’ll recommend this macbook

Very nice computer but hard to set up. I still can't sync it to the cloud.

Had to take this one back mother board went out pro 13.3,i ended up exchanging for a new updated macbook loving it M2Chip

Received the wrong item by mistake. Purchased a computer online with a 512 hard drive ans received 256 hard drive. Tried frist with the chat option which directed me to go to the store. Went to the store and did not receive it because it did not match the receipt. Called again from the store was placed on hold for 15 minutes waiting for a manager. Instead of solving the issue in store had no other option but to ship it back for a refund. The refund will not be received until what ever it takes for them to get the computer and verify. Rude online help. Terrible experience for a problem caused by them.

The MacBook was a refurbish but was in perfect condition!! Extremely happy with Best Buy and their qualification of excellent condition!

Very unprofessional service from Best Buy, I ordered the MacBook on Dec 16th 2024 and as per the delivery date it was to be on Dec 18th morning, that's why I bought it as I was traveling on Dec 19th and needed it as a gift for my son. By evening on 18th it was not delivered, I drove to pick up center, the fedex representative confirmed the item was not delivered, I called best buy and after an hour the best buy representative tracking the delivery stated there was a mix-up and the item was not delivered. I asked him to cancel the order as it was no longer needed and he assured me he cancelled it, just the other day checking my bank statement the money for the item was taken out, I called best buy and the representative assured me it was a mistake and that best buy would refund the payment, only to wake up to an email from Best Buy asking me to take it up with the law enforcement. I googled and realize this is a common email response from the Best Buy resolution department as there are more case like that on google. Why take money for something you have not delivered? Why not refund the cash if you fail to deliver item in a timely manner? See message from best buy below, 3 Months later. Margaret, the investigation into your order BBY01-807004637203 has been completed. We have completed our investigation and are unable to provide a refund or replacement. All items on this order that have not already been fulfilled have been cancelled. We encourage you to work with local law enforcement regarding this matter.

Laptop was in great condition only thin wrong was rhe spacebar was sticky and wouldnt let up. Otherwise customer service was good tbeh helped me find a different laptop

The best quality hand with the best support, the best purchase in a long time.

great product. Dont see any issues even tho its refurbished

I have used it with in three months facing motherboard problem and display issues

Excellent condition! Worth it buying like new no scratches

One of my favorite purchases from Best Buy. Worth the price and great so far.

It was really great and worked exactly how it was described!

Excellent! Thank you for the laptop it is in great shape

Very excellent condition. I was surprised at how well it is functioning considering it is a pre-owned device.

It is the laptop I ordered, and it works. The only issues were with ordering, not with the laptop itself.

Excellent processing speed! Love Eve about this computer!