Customer Ratings & Reviews
- Model:
- GSRF 3005718
- SKU:
- 6441420
to a friend
Customers are saying
Customers admire the Geek Squad Certified Refurbished PlayStation 5 Console, but some have expressed concerns regarding the build quality. Specifically, a few customers mentioned that the packaging could have been improved. Overall, the feedback suggests that while the console itself is well-received, the packaging could be better.
This summary was generated by AI based on customer reviews.
Poorly Packaged, Defective Controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in a very flimsy box that had burst open. Thankfully nothing has fallen out, but it easily could have. The console functioned fine but the controller was defective and I had to return it. Clearly little care is put in, shame because it's a good price.
No, I would not recommend this to a friendAwesome product for the price!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I couldn't find anything wrong with this. My biggest problem is the fact that it wouldnt let me buy 2 lol. And i have yet to find another deal as good as this one.
I would recommend this to a friendReceived a working unit with controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a good PS5 console with PlayStation DualSense Wireless Controller Sony - white. works well. Best Buy indeed
I would recommend this to a friendIncorrect listing, stay away!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no controller in the box and the store/outlet will not honor the website listing. Customer service will make you run in loops and the store says CS does not know what they are talking about!
No, I would not recommend this to a friendPleasantly surprised - maybe I was lucky..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine arrived this afternoon, shipped from Washington to SoCal Shipping box was fine, console was securely bubble-wrapped (the FedEx box made it clear that the original box wasn't going to be in there). Included: PS5 Controller Authentic Power Cable Authentic Charging Cable Aftermarket HDMI Stand (with the screw) All documentation Cosmetically, the console looks almost brand-new - there was a single fingerprint near the power button that wiped off immediately. Zero scratches near any USB (front or back), none near the HDMI, etc. I popped off the top to see if the warranty sticker was there and it was, so I'm guessing this wasn't ever opened (so "refurbished" I guess means "open-box like-new"). Same with the controller - other than one really minor scuff on the back (looks like from just sitting the controller on something), it looks and functions like new; no drift, buttons all work, etc. Powered up fine, had actually been reset so went through the setup process and again, no issues. Logged in and immediately needed to do an update (firmware was from August '24), but while doing the setup I installed Horizon Adventures, which was read and installed fine. We've been playing for ~an hour now and there hasn't been anything to indicate problems w/ overheating, disc-drive errors, etc. All in - I bought this thinking almost 100% I'd be sent garbage and have to return it, but I'm pleasantly surprised and definitely keeping.
I would recommend this to a friend- Cons mentioned:Build quality
Several issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Console was missing screw cap for base. Though its not the biggest deal the cap prevents potential dust build up. Also there was a broken piece of plastic at the bottom of the box which clearly came from the housing. Called customer service and they gave me the runaround. Asked to speak to a supervisor and lied they lied about all supervisors being in a meeting. Best Buy has terrible customer service.
No, I would not recommend this to a friend - Cons mentioned:Build quality
Defective controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The console came with a defective controller. The console was in decent shape and condition.
No, I would not recommend this to a friend - Cons mentioned:Build quality
No issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received mine with no issues - packaging could have been better but no damage.
I would recommend this to a friend Poor Condition
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not trust Geek Squad refurbished at all. There are a lot of dust and scratches on the PS5. Missing controller. I think the condition sould be listed as: used-fair. Spent so much time to return in the store, the advisor ask Geek Squad guy test the PS5. And then discussed with several guys. Then came up with more request need to check the SN for the device and order details. However, there is no SN in the order.
No, I would not recommend this to a friend
Great console also being an excellent condition
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a refurbished PS five expecting the bare minimum, but actually was surprised on how clean and pristine condition the PlayStation came and I’ve been enjoying it for the last few weeks five stars
I would recommend this to a friendDoesnt get much better for $350
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refurbished by geek squad. No original packaging, but worked well out of the box and in good condition
I would recommend this to a friendPS5 for 40% off? If you see one of these grab it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great deal for a PS5 with a disc drive. The person I got it for loved the savings! Worked as new.
I would recommend this to a friendWow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves his new game system! The color and clarity difference is wild !
I would recommend this to a friendDisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipped without a controller and customer service told me to go to best buy, (nearest one is an hour and a half away) and talk to them. Never buying best buy refurbished again.
No, I would not recommend this to a friendPs5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product nothing wrong with exactly what i wanted
I would recommend this to a friendMissing controller, shady business practice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says on the description that there’s one controller included. Just received my package yesterday and didn’t see any controller in the box. I called and chatted customer service which both informed me to get the controller from one of their local stores.
No, I would not recommend this to a friend
