Customer Ratings & Reviews

I was skeptical at first buying this console with some of the reviews I read. However once I got it out of the box, I was impressed with the condition and performance of this PS5. I even opened it up to see how well it was cleaned. There were some slight scratches and blemishes, but that's to be expected with any previously owned console. The galactic purple color was an added bonus. I've seen in previous reviews some customers getting different designs and colors, so I'm overly excited about this purchase.

One of the things I really dislike about the PS5 is the controller; it isn't as durable as the controllers I have had. I have had the PS5 for a little over a month, and I've dropped it like twice, not much of a drop, and that's all it took for my controller to get stick drift, and that's another thing I dislike. Also, the PS5 is really sensitive to overheating, as if it needs a better fan; it seems like it's not powerful enough. Other than those two problems I've noticed and disliked, the PS5 is a great console, and I love the smoothness of gaming, and the movement and response time is on point and faster than I expected. Not to mention the new design of the PS5 controller; I didn't like it at first sight, but it turns out that it's very comfortable and I actually took a liking to it since it was similar to the Xbox controller, which I've never taken a liking to, but this design is more comfortable to the grip l

Ordered one of these ps5s and was excited to start it up and play. Taking the console out of the box, immediately you could tell the console was extremely dirty and smelled bad. There was sricky gunk all over the console itself, plus the controller bad brown build up all around the triggers, thumbsticks and in the seams, and the left thumbstick cover was ripper. Plugged in the console, it booted up, but the controller did not work, you can push the little PS button all day and it would do nothing, and then the console would green screen snd shut off. Got a 2nd one that seems to be working alright, but it didnt come with the stand. Do better bestbuy.

I got the ps5,the controller,controller charger,and the ps5 piwer cord but im missing the stand and the hdmi cable.I used my ps4s,but i dont know if that will damage my ps5 so i really want the ps5s hdmi cord.my set up dosent look good with the ps5 being vertical,and i dont want to damage the ps5.so im hoping yall see this and deliver my stand and the hdmi cord.

got this ps5 on the july sale this year and purchased it for 399.59 us dollars which was significantly cheaper than over ps5s on the market i’ve had it for about a month and i can confidently say this is a product worth buying however i only experienced one issue with the ps5 is that it was overheating way to quickly my friend told that they overheat but this ps5 was overheating in the first 5 ish minutes of booting up the ps5 it was completely shutting down however i did some digging opening up the plates and found giant clumps of dust through the ps5 once i removed the ps5 was working pretty good and only overheating after playing for 5 plus hours which is normal so you will probably have to throughly clean it again even though geek squad assured it was thoroughly clean also the ps5 come in a giant cardboard box and the faceplate had a few marks and scratches on it but nothing to major

The PS5 arrived quickly. All expected components were included and everything works perfectly.

I love it I always use to be a Xbox player but switching to PlayStation is a plus wow I love it

It was packaged really well, and came with everything it said would come with it, its working great so far for the couple days I've had it.

As with all refurbished tech, I'm skeptical, but so far I've had no issues. It works like new. The controller is very responsive, and the console was nicely packaged.

Have it delivered to the store......Whoever is packing them is not putting bubble wrap on top of box. Fedex dropped and damaged mine....took back to store.

The play station is amazing and works perfectly the only reason the purchase is not 5 stars is that the controller they sent has insane stick drift on the left joystick that makes it even when I push the joystick forward I get stuck going in a circle and it’s always going to the left, but overall great purchase

It works good, but for some reason the plates don’t stay on, and sometimes it won’t stay connected to WiFi

For a refurbished product, this cinsole is like new. No problems with setup, came with the necessary cords, and controller. This is my 2nd refurbished item I've purchased and the 2nd time I haven't been disappointed. Thanks!

The PlayStation 5 is hands down one of the best gaming consoles available right now. The performance is lightning-fast, load times are nearly instant, and the graphics are stunning, especially on a 4K display. The DualSense controller is a real game-changer—it makes you feel the tension in a bowstring or the texture of surfaces in a way that pulls you deeper into the game. Add to that a strong lineup of exclusives like Spider-Man: Miles Morales and Demon’s Souls, plus backward compatibility with most PS4 games, and you’ve got a console that feels both fresh and familiar. That said, it’s not perfect. The storage fills up quickly, and upgrading it isn’t the most user-friendly process. Its large size can also make it tricky to fit into smaller entertainment setups. Still, those are small trade-offs for everything the PS5 does right. If you’re serious about gaming and want a system that feels truly next-gen, the PS5 is an excellent choice.

After buying a brand new console when they first came out and having nothing but problems with the console, I decided to replace it with a refurbished console from Best Buy and have not been disappointed. The kids have played for hours on in and it’s worked perfectly. I realize not everyone will have the same experience because these consoles can vary but I’m glad I just bought a refurbished unit instead of paying $200 more for a brand new one.

As of right now, the PlayStation seems to be working good but when we received it, it had a big sticker on it a different color controller and I feel like at least try to clean up the product that you’re reselling

I bought a refurbished PS5 fat model and the experience has been great. I was a bit hesitant at first since it's not brand new, but it arrived in excellent condition with no scratches or signs of heavy use. The performance has been flawless—fast loading times, crisp graphics, and no overheating issues. It came with all the original accessories, including the DualSense controller, which works perfectly. So far, all the games run smoothly, and the console stays quiet even during demanding gameplay. I was pleasantly surprised by how new it feels. Overall, it's a great deal if you're looking to save money without sacrificing quality.

Very disappointed. Purchased this as a gift. When opened and tested the controller had drift. I called and was told I needed to take it to a store to be tested to find out whether it would be fixed or replaced. The closest store is an hour and a half away. I made an appt but got caught late in a meeting- when I called to see if I was okay to still come they told me to reschedule as they wouldn’t see me- so I did with the representative on the phone. When I got to my appt I was told that they don’t handle that in store and I needed to call. After explaining what I had experienced, they refused to assist me. I then called back to be told I was “outside” the time frame for them to assist me and there was nothing that could be done.

I picked this ps5 up at the store due to the other reviews. Now the box storing the ps5 is not the original box however it is protected with hard cardboard forming its shape with ibubble wrap encasing the system. The box did state fragile. I have had this system for 1 month. Not any real notice Cosmetic damage and everything functions as it should. It comes with a 10 day warranty then a 12 month warranty with PlayStation direct

I absolutely love my PS5 game station — the graphics are insane, the gameplay is smooth, and it’s hands down one of the best gaming systems out there. That said… it’s also a total waste of time. Once you turn it on, say goodbye to productivity because you’re not getting anything else done. If you want incredible entertainment (and don’t mind losing track of a few hours), I highly recommend it!