Customer Ratings & Reviews

I did read the reviews before ordering but I thought since there were only a couple, maybe it was just coincidence that they were bad. I am not sure who is doing the refurbishing for Bestbuy but they should be ashamed of what they are selling. If this is in house, they should fire them all and completely revamp that department. First the packaging was as bad as others have pointed out. Completely unacceptable for a big company. Second, the system was filthy, as someone else had pointed out in another review. I have ordered tons of refurbished or renewed products. Never once have I received someone that looked as bad as this. Especially since a lot of this could have been cleaned up and is what I would expect apart of the standard refurbishing process to be. Lastly, the unit didn't even work. The system would come and try to start loading and then restart. Occasionally it would make it to the language screen, and then restart. This tells me that the unit wasn't even tested, because you would obviously see that it was not working if it was. Bestbuy should be embarrassed by what they are sending customers. This is unacceptable by any standards. Sadly as a member and cardholder, after this experience, I will not buy another refurbished or renewed item from them.

So my feelings are very mixed on this purchase, or purchases. It took ordering 2 consoles to get the correct item. The 1st console that arrived was a standard Ps5 without a stand. It was packed horribly and was extremely dirty and scratched up. It did work though, so I used it until I could order a replacement. Which was currently out of stock at the time. Fast forward a week and a half later, I was able to order another refurbed console. Luckily this time a Ps5 slim showed up, a bit better packed but with a pretty big hole on the side of the box. Fortunately, the console was fine and was also surprisingly clean. There is a pretty nice sized mark on one of the top plates, but its no big deal. The only real downside on the second order is the stand. I was sent the original Ps5 base, not the little plastic feet that go to the slim model. I've made it work and I'm happy with the purchase. I just wish Bestbuy did a better job of quality control on their refurbished products.

The PS5 works as it should. The controller works fine, but only lasts around 45 minutes between charges. I was very disappointed in how the unit was shipped. It was loose in the box that it was in, no packing material at all. It had shifted around enough in shipping that two the plates had come off it and were loose in the box.

Wasn’t what I ordered. I received a regular PS5 but not what I originally ordered which was a PS5 Slim.

Don’t be fooled, console looked normal from the outside, just minor signs of usage-barely noticable. But… So it says “geek squad certified” what a joke. Came “toasted” obviosly is was overheated (green spots on the screen, poor sharpness, all games crashed within 10/15min) - get a open box one, works as it should.

Well it arrived. It was the standard PS5 model, not the slim. It was dirty too. If you're going to sell refurbished, then you need to actually refurbish the item. I hope this lasts. We'll see.

I didn’t believe reviews here but all is true. I bought slim model PS5 but they delivered old model fat in very bad condition PS5 . I’ve never had any transaction in my life that very very bad like felt scammed one. Don’t waste your time.

They sent me a play that wasn't slim, I had to return it

I would not recommend this. Item arrived in poor condition. Item was also not the correct slim console.

If I could give it zero stars I will. It came broke with the HDMI port strip couldn’t even plug it in.

Good condition.. looks new. Works great.. kids love it!!

Great service and perfect product. Very efficient and friendly.

The one controller had drift so bad, it was unusable.

Arrived fast, perfect working condition. Very fast! Nice upgrade from a PS4 Pro to PS5!

I had a great experience my son love his PlayStation