Customer Ratings & Reviews
- Model:
- GN-CW010-199
- SKU:
- 6306477
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, pan and tilt functionality, and the motion detection capabilities of this Pan and Tilt Indoor Wi-Fi Wireless Network Surveillance Camera. Many appreciate the camera's clear picture and simple setup process, along with its ability to move and adjust its view. However, some users experienced challenges with SD card recording and Wi-Fi connectivity. Overall, the positive feedback on image quality and ease of use outweighs the reported issues with these features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this camera. Works perfect and super easy to set up
I would recommend this to a friendBrand response from Geeni official response
Posted .Hello Toad! Thanks for leaving us such a wonderful review. We are glad that you loved our Geeni smart camera, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. If you have additional suggestion please contact us at +1 (888) 232-3143 or support.mygeeni.com for live chat, available from Mon - Sun 7:00 AM to 12:00 AM EST.
- Pros mentioned:Ease of use
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my home while on vacation to keep an eye on the kids, Works great
I would recommend this to a friend - Pros mentioned:Picture quality
Great for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love the camera, the image is good and feel my house is more secure now
I would recommend this to a friendBrand response from Geeni official response
Posted .We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
its ok not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great because its a little slow i think that is the G2 , also makes a little sound when moving camera.
I would recommend this to a friendBrand response from Geeni official response
Posted .We appreciate you bringing this to our attention. All of our devices are designed to work for 2.4 GHz networks primarily due to wider range because 5 GHz that cannot penetrate through walls and floors. Since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks and connecting your camera using QR code. We would love to discuss this with you, kindly contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
It is ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bad thing is the speaker and microphone.ok to watch my dog
I would recommend this to a friendBrand response from Geeni official response
Posted .Hello Pelos! Thank you so much for taking the time to leave this excellent review. We really appreciate your feedback and we're sorry for the issues with our device. We would like to assist you on this so you can enjoy using your device.For assistance, please contact us via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good in home security camera. It can be hard to restart if power goes out, but there customer service is pretty good.
I would recommend this to a friend- Cons mentioned:Wi-fi connectivity
Couldn’t connect. Had to return.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the way it looked but it wouldn’t connect to my WiFi.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We're sorry for the inconvenience, Nikki. If you change your mind in the future and get another Geeni product, please let us know right away once you have an issue so we can deal with it. We would love to assist you if you can reach us in our support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A piece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud announcing to would-be burglars I am hear, watching you. I could never get the App to Sync with the device. I never got any use from it. It was a waste of $50!!! I waited to long to try to use it to return it.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We can understand how inconvenient and frustrating that must have been for you. That should not be happening if you are connected to 2.4 GHz WiFi connection and connecting your camera using the QR code. If you are using a dual-band, you can ask your Internet Service Provider to separate the two frequencies and connect your device to 2.4 GHz. In the future if you decide to purchase one of our products again, please don't hesitate to contact us so we can assiist you in setting it up, Feel free to reach us via email at [email protected] or call us using this phone number +1 (888) 232-3143. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
Doesn't work with 5GHz wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would've been nice if they stated on the Specifications page that it only works with 2.4GHz wifi. This is useless to me.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We're sorry for the challenge you have with the 2.4Ghz network connectivity. We understand the limitation of using the 5Ghz network is a concern that many are requesting. The 2.4 GHz band provides coverage at a wider range and 5 GHz band provides less coverage because it cannot penetrate solid objects, such as walls and floors. Most of the routers nowadays are dual-band and supporting both 2.4 GHz and 5 GHz networks, kindly check your router settings if you have both WiFi frequency. We would love to assist you on this so you can use your device. Kindly contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. tried to return and said I could not.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello, I can tell from the feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again. We would like the opportunity to investigate this further so we can resolve this. Rest-assured, we stand by with our warranty process if proven your product is defective. Please contact our Support Team for an immediate assistance and troubleshooting. You can send us an email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
Poor Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture. Remote viewing is very poor.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi Richard, we are devastated to hear you had such a bad experience with your smart camera. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We'd like to discuss the matter further with you and see how we can make things right. If you give us the chance, we will definitely win you back. Please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have other geeni cameras and wanted the dome. It hooked right up and worked great that night but next day only that camera was saying offline and would not reconnect. Tried to delete and readd and didn't work
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello Cheryl! Thank you for reaching out. To resolve the issue, you will need to remove your camera from the Geeni app and press and hold the reset button on the side of the camera until it starts beeping. Once the indicator light starts blinking, it means that the camera has been reset. After that, you can add it back to the Geeni app. Just ensure that you are connected to a 2.4GHz Wi-Fi network as Geeni cannot connect to 5GHz networks. For more information and self-help articles, you may visit our support website by clicking this link support@mygeeni.com. For immediate assistance, you can reach us through our chat support platform. We are open every day from 10 AM to 7 PM EST.
Works great for me watching my dog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this camera about a month. Has a great clear picture and a surprisingly great picture in the dark. Moving the camera with your phone is a little slow and cumbersome, but not impossible. I've had no problem with the genie app on my phone. Great deal for the price.
I would recommend this to a friendBrand response from Geeni official response
Posted .Well, that's fantastic to hear! We appreciate you sharing your experience. We are committed to providing you with the best products at the lowest prices. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 AM EST.
- Cons mentioned:Sd card
Geeni Software is Disfunctional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software for this camera is not tried and true. A 3/4 hr. chat was a waste of time, concluding that "the software is always being updated". (But, you can see a live image, if that's all you want.) Our chat was like I was a Guinea pig for the product. Further, the motion detection records solid black images , ONLY, and nothing appears on the SD card. That's only one of my issues with the software. And Geeni has no idea about a fix timeline, nor a product replacement. Buy another brand, in my opinion.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi Jay! Thank you for taking the time in sharing your feedback with us. We understand your frustration if you cannot get the device to work. We would like to learn more about your specific situation and make things right. We would love to assist you if you can reach us in our support channels via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 7:00 AM to 12:00 AM EST.
Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the time of this review, I bought this for $44 and I can't complain much. Like other reviews on this page, we use it to watch our puppy at home. I'm going to buy another one to put in another part of my house. Only thing that I don't like about this is the mic and speak function. It doesn't quite work as well like some of the higher end cameras.
I would recommend this to a friendBrand response from Geeni official response
Posted .Thank you so much for your feedback. We are dedicated on making affordable and reliable smart home products. Your comments are important to us because they help us to check on things that we need to improve in our products. For assistance, please let us know via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Geeni goes offline
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone reset the modem and Geeni won’t come back online. This is not a good function for a security camera to have. Wont buy another.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello! I can totally feel your frustration about what happened. We would love to discuss this with you so we can check what would be the problem. There are several reasons why the device suddenly stops working or offline. The most common reasons are having an intermittent or no internet connection, power surge and changes in router settings (ex. change Wi-Fi name or password) where the device is connected. Please note that (depends on the Plan that you have with your Internet Service Provider) the more devices connect wired and wireless to your network, the higher chance of having an intermittent or slow to no internet connection. Ideally, the device should be within 15 feet away from the router. Considering that it would penetrate walls, mirrors and other devices. To refresh the connection, just remove the device to the Geeni app, reset the Geeni product and set up again. Please contact us us for immediate assistance at +1 (888) 232-3143 or email support@mygeeni.com, from Mon-Sun, 09:00 AM to 09:00 PM EST.
Disgusted - privacy and security concerns
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After buying this camera roughly 6 months ago today was the second time the red lights have turned on and the camera has moved without myself or my girlfriend being on the app and no one else having access. She heard the clicking noise it makes when it moves, then stared at it for a second, and the lights went off and it stopped moving. Clearly something is not right here. Regret buying and will not use any longer. I thought once was a fluke but this is ridiculous, especially when security and privacy are many people’s, including myself, primary concerns with these WiFi cameras. Will be contacting Geeni about this but DO NOT BUY.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We’re sorry to hear that your experience was not of the quality you expected, Mike. We would like the opportunity to investigate your feedback further. We hope to resolve this to your benefit and earn you back as a customer. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
No sound from phone to camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it looks and for what I need it for video wise it’s nice. However, a bit disappointed that I couldn’t get the sound to work from the phone app (updates to latest version) to the camera output. The speaker was not blocked or anything because when rebooting the camera you hear all jingles and stuff. Anyway, I can at least hear what’s going on remotely but was really hoping to get the other way around to work as well.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We would like to extend to you our most sincere apologies regarding your issue with the app. kindly update the app to version 1.6.8. This will certainly resolve the issues you are experiencing. Please allow the microphone settings in the Geeni app through the settings of your phone. We would greatly appreciate the opportunity to discuss this further. We would love to assist you if you can reach us via email at support.mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.