Customer Ratings & Reviews
- Model:
- GN-EW005-999
- SKU:
- 6388600
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the Prisma Plus Smart LED Multicolor Wi-Fi Light Strip's brightness, ease of use, and Wi-Fi connectivity, frequently praising its vibrant colors and seamless integration with smart home devices. The affordable price point is also a major plus for many buyers. However, some customers reported issues with the adhesive backing, finding it insufficient to keep the light strip securely in place.
This summary was generated by AI based on customer reviews.
Great brightness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good quality and the Adhesive is really good. That’s the problem with a lot of led strips , the adhesive isn’t great. Plus it has an easy extension prongs at the end is you ever wanted to make them longer.
I would recommend this to a friendDon’t waste your money if you have Apple products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app that comes with these LED lights doesn’t work for iPhones nor iPads on the newest IOS. We all tried the manual and quick way to sync to the lights, it just doesn’t work. And without the app, they aren’t manageable. I don’t want rainbow blinking/fading/alternating lights, and there isn’t a way to control it or even access all of the colors it’s supposed to be capable of.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi AlexL, thank you for bringing this to our attention. Our smart lights are compatible with IOS 8 and above. Our support team will be glad to help you in setting up your Prisma Plus Smart Light Strip. Please find time to contact us so you get to enjoy the best of what these colored lights have to offer. You can reach us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
these suck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these do not stick, they fall of constantly even with the clips
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We're sorry that you had to face such difficulties, Tink. We pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 10:00 AM to 7:00 PM EST
Great lights but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the directions exactly as how to cut them and now I have an entire strip of lights that don’t work.
I would recommend this to a friendBrand response from Geeni official response
Posted .We can totally feel your frustration about what happened. The cut part would also require an additional adapter for you to be able to use it and this is where our extension kits comes in handy. So basically in order for you to use again the cut portion of the strips is to buy our LED strip extension kit by visiting this link: https://www.amazon.com/Geeni-Extension-Prisma-Strip-Self-Adhesive/dp/B07XJR3TZJ or you can contact us via by phone +1 (888) 232-3143 or send us an email at [email protected] or support.mygeeni.com for an online chat , from Mon-Sun, 9:00 AM to 6:00 PM EST.
- Cons mentioned:Adhesive
led light strip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product came with a lot of frustration; the actual light strip does not stick well and you will need to purchase some sort of extra adhesive or stickers to make it stay. the actual product itself does not work as the directions say; holding the power button does not turn my lights on and off.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi Tori, thank you for letting us know your concern on your smart home Prisma Plus LED Strip. This is not how we want your experience to be. Allow us to help you get sorted. Our support team is waiting for you please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
Great LED Night Light for Son+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful addition to our son's room. He loves activating the with Alexa. These lights have dimmable control which makes the lights great for a night light.
I would recommend this to a friendreally cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these for my son for Christmas. He hung them on his ceiling in his room.
I would recommend this to a friendJust my luck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return 3 packages of these lights the connection with the outlet unit did not work correctly it would not make good contact. If you would move the connection side to side the light would come on but any movement would turn them back off.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .I am glad that you brought this over to us. It's unfortunate that you have to return your products. All Geeni devices to function properly should be connected to a strong and stable 2.4 GHz WIFI network and the distance of your device from your router should not be more than15 feet. Let us assist you with this, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Look beautiful and its very cost effective compared to other similar ones in the market
I would recommend this to a friendLights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these. Very simple and easy to use out of box.
I would recommend this to a friendGreat lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great led lights, app controlled and connect to your home smart speakers.
I would recommend this to a friendVery nice for a video game player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item My kids are very happy with it Love it when they play video games
I would recommend this to a friendGreat products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great LED lights for my daughters room! Great for other rooms to
I would recommend this to a friendLove them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really recommed. Its great quality. Easy to set up
I would recommend this to a friendTotal waste of money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a product that is going to not work and easily break then this is the light set for you! The connector stopped working and then completely came out when I was trying to re-connect it to the power strip. I was going to write more about how awful this product is, but I have already wasted way too much time trying to get this to work. Total waste of money!
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi, we are sorry to hear that your experience was not of the satisfactory as it should have been. Like you, I also want to get to the bottom of this and understand why these devices ended up not working. We would like the opportunity to investigate this further so we can resolve this. Rest-assured, we stand by with our warranty process if proven product defective. I would highly recommend you to contact us again for assistance. Please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143, as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
- Cons mentioned:Adhesive
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cut it at the line and connected an L bracket and didn't work. Adhesive was poor
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .I am glad you raise this over to us. We would like to know what happened to your device and the reason on why it did not work, as for the adhesive tape, we suggest to look for double sided tape as a replacement for the adhesive part of this product. Please contact us at +1 (888) 232-3143 or send us an email [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 12:00 Midnight EST.
Some lights not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A couple of the lights within the strip don’t work when I change the color to red so any other color I change it to that uses the red LED is a different color at parts of the strip because the red LED doesn’t work.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We want to apologize for your experience in our product. We'd like to learn more about your situation and what exactly happened so we can make things right. We would love to assist you if you can reach us in our support channels via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST.
I dont like the lights, so far the item still work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights dont work, after a week dont light up trying to called, couldnt reach anyone cause of the virus pandemic
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We appreciate the feedback and this will definitely not be taken lightly. Here at Geeni we make sure we get to resolve our customer's concern to their satisfaction. However, due to the worldwide pandemic COVID-19 and the need for social distancing, we are operating with reduced staffing and operating hours. We want to apologize in if there will be long hold times and slower response times but rest assured we always come back to our customers. Please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
I didn’t get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High hvfujvtujv ugv cyjgrhb tm the third the best of what you could ever do to make it to your
I would recommend this to a friendBrand response from Geeni official response
Posted .We are sorry that your experience with our Geeni product didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun,9:00 AM to 9:00 PM EST.
- Pros mentioned:Price
this is an awesome product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent option if you want smart lightstrips that are smart connected at a cheap price then the Philips hue light strips i would recommend this product to a friend i would purchase another i give this product a 5 star rating keep up the excellent work geeni
I would recommend this to a friend
