Customer Ratings & Reviews
- Model:
- GN-EW005-999
- SKU:
- 6388600
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the Prisma Plus Smart LED Multicolor Wi-Fi Light Strip's brightness, ease of use, and Wi-Fi connectivity, frequently praising its vibrant colors and seamless integration with smart home devices. The affordable price point is also a major plus for many buyers. However, some customers reported issues with the adhesive backing, finding it insufficient to keep the light strip securely in place.
This summary was generated by AI based on customer reviews.
GEENI Prisma LED Light strip failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son gave me this as a gift. Used as a surround for the computer screen. Plugged it in, configured on my wifi with no problem, and used app to control the lighting - no problem. However, after two weeks the lights failed to illuminate and could never get them to come back on. Tried reversing the end plugs, tried a different outlet, tried resetting with button on controller all to no avail. Not very pleased with this product.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Thank you for contacting Geeny by Merkury Innovations. I'm truly sorry to hear about your experience. Like you, we want to know what happen to this device so we can provide the best resolution. One thing that we are proud of is, we stand behind our products and we'll make sure to replace it if proven defective. Please give us a chance again, by visiting our chat platform which is support.mygeeni.com. You can also set a scheduled callback so one of our best technical support will call you back. You can use this link: https://support.mygeeni.com/hc/en-us/articles/360053126594. We are open every day from 10AM to 7:00PM EST.
