Customer Ratings & Reviews
- Model:
- GN-WW124-999
- SKU:
- 6315048
to a friend
Customers are saying
Customers enjoy the ease of use and voice control features of the Wi-Fi Smart Plug (2-Pack). Many found setup to be simple and appreciate the ability to control devices via voice commands. However, some users experienced compatibility issues with other smart home systems. A few customers noted challenges integrating the plugs with certain platforms.
This summary was generated by AI based on customer reviews.
Perfect !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome so convenient to turn things on now. Imagine saying turn on tv and it turns on omg !
I would recommend this to a friendBrand response from Geeni official response
Posted .Hearing that you had a good experience is the best thing we could hope for, Chris. Thank you for choosing Geeni products. We look forward to serving you and doing good business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Very Easy to setup and use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed a mesh WiFi mesh net work to facilitate complete WiFi coverage throughout the house and easy setup for the smart plugs.
I would recommend this to a friendBrand response from Geeni official response
Posted .Thank you, Bruce for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun,7:00 AM to 12:00 Midnight EST.
quirky little devices
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these powering a light on a timer and when daylight savings time happened, I wanted to update the timing, but no matter what I do in the app, these won't update. They're too quirky and we ended up going back to old school light timers.
No, I would not recommend this to a friendlove this product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for christmas lights. makes it so much easier than setting the traditional timers. love this product!
I would recommend this to a friendInstallation was easy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was easy and these units are perfect for remotely resetting camera in the event of a power interruption.
I would recommend this to a friendBrand response from Geeni official response
Posted .We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works excellent with Christmas lights, turn on and off with your smartphone
I would recommend this to a friendWorks Great with Google Home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using two of these for over a month now and they still work as advertised with Google Home.
I would recommend this to a friendBrand response from Geeni official response
Posted .Hi! We are incredibly grateful that you took the time to leave us a nice review. Our company values to put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. For assistance, you may contact our support channels at [email protected] Mon-Sun,7:00 AM to 12:00 Midnight EST.
Won't work on 5g
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it doesn't work on 5g. The worst outlet.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We feel your frustration after knowing that smart plug that you purchased is not connecting to your WiFi connection. All of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range unlike the 5 GHz connection. Most routers nowaway are dual-band, we can simply ask our Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) so that it will work with your device. Anyhow, we want to help you with this so please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
Never connected
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never could get this to connect to my WiFi. Had to return it.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We are devastated to hear you had such an experience with the device. We greatly apologize for the inconvenience. In the event you decided to purchase any of our products again, please reach us right away so that we can have someone walk you through step by step. We are more than happy to assist you. Keep these contact details for future reference: [email protected] or call us at +1 (888) 232-3143,support.mygeeni.com for an online chat. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these to anyone they don’t program
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We are sorry that your experience with our Geeni product didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun,9:00 AM to 9:00 PM EST.
- Pros mentioned:Voice control
Absolutely Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Smart Plug! I am able to control my devices from wherever! They work with Amazon Alexa and Google Home! I’m able to control devices with my voice! This is great for when I have my hands full! It can control thermostats, fans, lights, TVs, electronics, or any other appliance you use! I can set timers also! I am impressed! Thanks for an amazing product!
I would recommend this to a friend Beware if you have a dual band router.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get the plugs to connect. After a bit of research, seems to be a common issue for those with a dual band router. Saving myself the headache of spending two hours on the phone with tech support and returning. I'll stick with the Amazon smart plug which took me all of four seconds to get up and running.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We're sorry for the inconvenience, Rebekah. Since your WiFi is set to 5 GHz, you can actually change it to 2.4 GHz by accessing your Graphic User Interface (GUI). If you don't know how to access your GUI, we're advising you to contact your internet service provider and request to change it for you. If the device is still with you, please contact us via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
