Customer Ratings & Reviews

I love this computer! Very high quality processors and ram!

It’s great gaming laptop I would recommend it to anyone who play games on pc

Fast and light weight. No issues running any software. Priced well

This laptop was amazing fot the 4 months i had it then it wasnt. The gigabyte got stuck on the boot screen abd would not load pass it. Took it in and was basically told it was unable to be to fixed under the geek squad protection plan that I had. I don’t know if I had a defective laptop or not, but I will say after it got stuck on the boot screen. I did some research about the laptop and found this is a common issue so I would say save your trouble I literally only had the laptop for four months when this happend. I would say if you have the means to go ahead and get a better laptop like I said, it was great until it wasn’t.

I attempted to setup the gaming laptop and immediately had issues. I am going to exchange the laptop....

Just half way between your daily use powerful laptop and your gaming machine. It has a powerful Intel i7 processor and 32 GB RAM with Nvidia RTX-4060. The screen is very bright and wide. High resolution and high refresh rate. Full keyboard (with Numbers). Good key travel without being noisy. The key caps are a bit on the smaller footprint but they are very easy to get used to when writing emails or editing documents. The track pad is very big. Something to appreciate. Camera quality is disappointing. I don't understand why most laptop try to stay with low quality cam... WiFi is very fast and the range is adequate. Bluetooth is working fine without issues. Fast connecting to my external keyboard/mouse and headphone. The computer speakers are very good. They have true sound. The laptop microphones are acceptable. More on the good side. It is better to use a headphone (when gaming or conferencing). Battery life is confusing. It would get some easy 5 hours in light usage but it would drop to 2 hours when loading it. Games run fine without glitches or issues. I've tried several games without any issues. The only noticed problem is the power brick would get really hot when gaming. I've noticed the laptop would draw some power from the internal battery (sometimes). I tried to put the power supply on hard cool floor (instead of carpet) and it worked better. I think Gigabyte should have attached a more powerful power supply. What I like more about such laptops is the variety of connections. This Gigabyte laptop offers an Ethernet port, 2 USB-C ports, MicroSD card reader, Headphone Jack + Microphone jack, 2 USB ports and HDMI port. There is also has a Mini DP port. Good for any use. So, in summary: A nice looking laptop with full keyboard, large touch pad, Good connectivity, nice and large screen, good cooling system with powerful CPU and RAM... All for a good price. Windows 11 runs great on it. The only thing that is missing (out of the box) is the Gigabyte control center. I don't know why it is not installed... Any ways, it is easy to get from their website. The Control Center helps controlling some features like fans speed, keyboard lighting and others. I'd really recommend getting this laptop if you are trying to get a laptop that is mid way between your daily work tasks (and homework) and your escape to gaming realms. It is not that heavy to carry around with acceptable battery life. If you want to use the camera, I'd advise you to get an external camera as it would offer better resolution.

Great laptop! Speedy delivery!¡!!!!!!!¡!!!!!!!!!!!!

Less than a year and it already broke. took 8 hours to get it back up and running, for the most part. Restarting is always a gamble now and it doesnt recognize the built in audio device anymore.

It shuts down after being on it for a lil over an hour. It will bring up a blue screen. For the price it should half the cost

This thing is a major upgrade from my last laptop (that gave out on me after several years). I've never been able to run mods with games or play Mass Member Online (MMO) games without severe lag- and now I can! Some other nice touches include a built in mic that works with games (automatically, you can probably turn it off if you want and can switch the primary to be a headset), choosing the backlight color, and a smooth (not raised) keyboard. Also with the Gigabyte control center (press esc and fn at the same time) you can select the performance level you'd like to use for the task. Some things I will mention that weren't deal breakers for me that might be for others are that the fans are very loud- they will pick up if you are gaming with a headset or the built in mic. This laptop runs pretty hot when gaming with action games, but the fans off put it pretty well- I like to set them to maximum while my game is loading so that it can start moving the heat before it builds up to super heated. Since it's black you'll also notice fingerprints a lot more, keep a microfiber cloth and canned air nearby often. When gaming the battery doesn't last long, especially if you like to play games where full screen brightness is the best setting. Also, while you can choose the color of the backlights in the keyboard, you can't pick a custom color (even though it appears to be an RGB keyboard, not sure why there doesn't seem to be an option to select a custom color). I like to use purple for my backlight, but the purple setting just looks pink to me. I've only had it for a few weeks though, perhaps I'm missing something.

So far I've bought two docking station in neither one work with this computer. Very disappointing

I didn’t like as much as I thought I would it lags a bit

I loved the laptop when I bought it. Worked wonders. Now is a paper weight only after 4 months of use. The computer is stuck in a boot loop and has suspected hardware issues. Went to Best Buy geek squad to fix and they they said they couldn’t fix it nor send it to gigabyte to get repaired. Recommend not buying this product and getting a system Best Buy would send out for repairs if needed.

The laptop is awesome but best buy service is lacking immensely. I had to return one and re order and they say it will be here next day. Wake up next day and the order is delayed. Don’t make promises you can’t keep. I had to turn in laptop and now can’t use it. If you can’t get something delivered like you say then be upfront. Call customer service and of course they don’t care.

Windows update rendered computer useless. Could not return

Garbage. I never leave bad reviews, but people beware. Bought in August for my freshman in HS. It was recommended as a good option for him by a Best Buy rep. By January a key fell off (not even a highly used one) and then the top half of the screen went out. Not covered by the manufacturer warranty, even though nothing was done to cause it. Literally worked one minute, then glitched out the next while our child was sitting at our kitchen counter completing work for a class. For $1200, this is unacceptable. DO NOT BUY.

Windows updates are barely updating and will constantly be on a restart period when restarted. I will definitely not recommend this laptop to anyone. It seems more trouble that what it's worth. Great specs but performance is subpar with a number of issues. I'd return it but it's currently unreturnable.

no docking station support no dual monitor support. NO DUAL MONITORS FOR GAMING RIG? RIDICULOUS!!!

issues instantly when started the laptop. audio issues and some lag

Laptop is good but I have a screen flickering problem