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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 143 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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68%would recommend to a friend

Customers are saying

Customers frequently mention the affordability and comfort of the Go Prime OTC Hearing Aids. Many appreciate the reasonable price point, especially in comparison to other hearing aids on the market. The comfortable fit is also highlighted as a positive aspect, with users describing the devices as comfortable to wear in the ear. However, some customers express concerns about the sound quality, describing it as tinny and sharp with an echo. Others mention that the volume control could be improved, as the devices are perceived to have a low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 143 reviews
  • Rated 3 out of 5 stars

    Hearing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok but they do not stay in very well and they sound is rough.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Brian, we're sorry to hear that your Go Prime OTC hearing aids' fit doesn't feel secure. We'd love to help you find a viable solution. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] so we can address this for you. gohearing

  • Rated 3 out of 5 stars

    Dirty aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the black outside. Looks like dirty ears

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi Richard, unfortunately, the Go Prime OTC hearing aids are only available in black. The Go Ultra OTC hearing aids, however, come in gray. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 5 out of 5 stars

    For Husband

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby is happy. For the price and quality was good ...

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Tracey, thank you for your positive feedback and review. 😊 gohearing

  • Rated 3 out of 5 stars

    Seems to work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work but I need to get used to it better

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. If you require any assistance with your Go Prime OTC hearing aids, please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 5 out of 5 stars

    Lovenit!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love the fit and most important the price!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Rufxstuf, thank you for your review and positive feedback. 😊 gohearing

  • Rated 5 out of 5 stars

    GoPrime OTC hearing aids

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using GoPrime hearing aids for 5 months. Not difficult to use but did take a little trial and error to get "set" for my preferred hearing settings. Would recommend.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're very happy to hear that you can live life on the go with your Go Prime OTC hearing aids! If you have any questions or require assistance, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing! gohearing

  • Rated 5 out of 5 stars

    Go Prime OTC Hearing Aids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is excellent and they are easy to maintain. The only issue is the fit for a small ear. Overall it is a good product.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Kathleen, thank you for your feedback and positive review. We're happy to hear that you can live life on the go with your Go Prime OTC hearing aids! 😍 We wish you many more years of healthy hearing.🦻 gohearing

  • Rated 5 out of 5 stars

    Happy to Hear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my father in law and he says he loves them. He's happy to be able to engage in conversations more now, than when he had trouble hearing other people converse.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and review. We are delighted that your father-in-law can hear life, on the go. 😊 gohearing

  • Rated 5 out of 5 stars

    Good hearing aids for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mom, she loves them. Though I wish there was an issuance I could have bought with these incase of loss by user….

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for sharing your mother's experience with us! At this stage, insurance doesn't cover over-the-counter hearing aids, unfortunately. We wish your mother many more years of healthy hearing!🦻 gohearing

  • Rated 5 out of 5 stars

    Hearing aids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the hearing aids alot but the domes were too big for my ears. Tried all of them and none of them fit properly.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Ellen, thank you for your feedback and positive review. We're sorry to hear that the domes were too big for your ear canals. We wish you all the best in your hearing health journey. gohearing

  • Rated 5 out of 5 stars

    Go pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the purpose needed Would recommend mild to moderate hearing loss

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're happy to hear that you can live life on the go with your Go Prime OTC hearing aids. We wish you many more years of healthy hearing! gohearing

  • Rated 3 out of 5 stars

    What title?????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have small ear canal and hearing aids did not fit.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, JudithO, our support team would love to help you with the fit of your Go Prime OTC hearing aids. Please contact them at (302) 754-3190 for assistance. gohearing

  • Rated 5 out of 5 stars

    Say!!!! What did you say??

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing better, great product for the money, would recommend!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Sharon, thank you for your feedback and positive review. Should you require any assistance, please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing on the go! gohearing

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for my mother. She likes them and is so glad she can hear a lot more. Thank you

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're very happy to hear that your mother can live life on the go with her Go Prime OTC hearing aids. We wish her many more years of healthy hearing! gohearing

  • Rated 3 out of 5 stars

    It's worth it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't fit my ears,but it may fit yours!...........

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, HectorG, thank you for your feedback. We would love to assist you with the fit of your Go Prime OTC hearing aids. Please call our support team at (302) 754-3190 or send us an email to [email protected]. gohearing

  • Rated 2 out of 5 stars

    No

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't work for my husband because the device was too large to fit safely in his ear canal. Best Buy policies have been GREAT in terms of Customer Satisfaction.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Debbie, we're sorry to hear that the Go Prime OTC hearing aids were too big for your husband's ear canal. We wish him all the best in his hearing health journey. gohearing

  • Rated 5 out of 5 stars

    Listen to this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great right out of the box , I really enjoy the clarity and my wife likes it too.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and review. gohearing

  • Rated 5 out of 5 stars

    Mil hearing aids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these hearing aids gor my mil. She told me th a t she is hearing better.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. We're very happy to hear that your mother-in-law can live life on the go with her Go Prime OTC hearing aids. 🙌 We wish her many more years of healthy hearing! gohearing

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome product

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome for my grandpa and he uses them every day and super worth the value!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Kyler, thank you for sharing your grandfather's experience with us. 🙌 We wish him many more years of healthy hearing, on-the-go!🦻 gohearing

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates were very helpful and the product was everything I wanted and met my needs.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, William, thank you for your feedback and positive review. We wish you many more years of healthy hearing, on the go! 🦻 gohearing

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