Customer Ratings & Reviews

These are not easy to use and have a lot of background noise which is very loud and distracting. No app for self adjustment. RETURNING THESE AND DO NOT RECOMMEND!!!

Everything is fine Kept reading instructions over works good

these were more like amplifiers than conventional hearing aids. Returned them.

Not good at all. They plugged my ears so much with their large size, I could hear my own voice more than other people's.

Was great when it was working. But it stopped working completely after three weeks and wouldn’t charge.

I took them back today and got a refund. They did not work for me plus the one error totally mechanical device in it or the audio quit totally.

I want return at both There was a little white thing but I don't know why they gave me this strange thing but I want to return a refund

Product did not meet with my standards. Should have small sleeves to make them more comfortable

These OTC hearing aids are working very well for my husband. They barely show and are very adjustable.

Did not work. Big disappointment. I will not trust Best Buy again for this item.

Battery in the right ear hearing aid failed in only eight days. Returned item to store.

Hardware - quality build and feel. Comfortability - Fits in my ears very comfortably. Doesn't make my ears hurt or ache after a full day in my ears. Very small footprint easy to place in my ears and to pull them back out at the end of they. Performance - Lots of echoing and background noise when I walk or move my hands. It's like more of amplification than trying to tune into voices or use clarifying technologies to zoom in on conversations. The recharability aspect is really nice. I was hoping these would work really well so I could just put them in the case overnight and charge them. Case quality is very durable and I like the black it doesn't show fingerprints or dirt. I am not a fan of light colored cases for such items. I would say that these aren't terrible but definitely not as good as others I have tried. Not a lot of ability to fine tune or tweak these. You press in the button on the top of each ear bud to try to tweak the volume, but again more of an amplification aspect than trying to tweak the volume for listening.

The Go Hearing- Go Prime OTC Hearing Aids are an easy, beneficial upgrade to your hearing capabilities. Whether you have minor or severe hearing loss, or just want to hear better over standard hearing, these non prescription hearing aids can provide a comfortable, stylish solution to help you hearing better. Out of the box, these hearing aids are pretty simple to use. You need to take them out of the charging case, and each one has a small plastic strip over the charging port that needs to be removed. After doing that, replace each hearing aid back into the case, and then take them back out again and they will turn on automatically. They are labeled for each ear so it is easy to know which ear they go into. They sit pretty deep into the ear canal, so there is a little plastic pull strip that extends off of each hearing aid. I found that it can be a bit tricky to actually grasp the strip, but overall not a difficult process to remove from the ear. Using the hearing aids provide a significant amount of amplification into each ear. If you need to adjust the level between your ears, there is a button on the earbud that gives you about 3 different amplification levels. For a more normal feeling, you will tailor the levels to each ear depending on the amount of hearing loss in each ear. If you have normal hearing but want an amplified experience, you will need to make sure both earbuds are set on the same level of amplification or it will seem like one of the hearing aids is not working. I have used the hearing aids for about 6 hours during each use, and found the battery life to be very good, but because these hearing aids sit deeper in the ear canal, they collect ear wax much easier. Cleaning the earwax off of the cups is not the easiest as it gets caught in the little slits at the bottom, but is not such a chore to render them unusable. They do provide different cup sizes for the hearing aid and I would try each one to get the best fit. Usuability during use is simplistic. There is nothing fancy to do with these, as they just amplify sound. Although, When using a phone, pressing something toward your ear, or trying to take the hearing aid out will result in some distortion and squeeling from the hearing aid. The sound quality is ok, but it sounds sometimes like it is coming through a tin can. It is not a huge deal though because the goal is for hearing improvement and these earbuds accomplish that. Overall, these provide a great improvement to unfortunate hearing loss problems. They may not satisfy all individual needs, but definitely has been an improvement over my hearing loss problems.

The Go Hearing Prime doesn’t try to wow you with a fancy smartphone app but does try to deliver a simple to use over the counter hearing assistance device. Rather than relying on a sophisticated smartphone app to fine tune this hearing aid to your need there is a simple single button on each device to let you select the best setting for each ear. There are 3 modes (Normal, High frequency and Low Frequency) and 8 volume levels per mode. Each device gives a beep to indicate which mode you are going to (1 beep for normal, 2 beeps for high frequency and 3 beeps for low frequency) and then you continue pushing the button to achieve the optimal volume for you. Repeat this for each ear. I find this very useful since I have different levels of hearing loss for each ear. Once you have it fine tuned you don’t need to adjust again. However, unlike other hearing aids that have smartphone apps it is a bit more cumbersome to switch between modes on the fly since you have to cycle through each mode and it’s volume settings vs a tap on the phone. Since there is no connectivity you can not use this to stream media or use it for phone calls. You will need to decide if you need to pull the hearing aid out while you make calls or use it to amplify your phone speaker. They are really easy to place in your ear and with the clear stems it can clutch and extract them just as easily. Different ear gels are supplied so you can adjust the fit to your ear. I originally thought the fit was perfect but I would get a ton of feedback while my hand was close to the hearing aid. Swapping out for a larger ear gel reduced the feedback squeal substantially. The hearing aids are rechargeable and come with a rechargeable travel charging case. I do like that the case has a flat bottom, unlike some others, however the USB-C charging port is on the bottom, I’d much rather have seen it on the back so you can stand it flat on your desk or nightstand while charger. To me it kind of defeats the purpose of the flat bottom… but that may be just my expectation. These are affordably priced and the beauty of over the counter hearing aids is you can still use Flex Savings Account or Health Saving Account funds to reimburse yourself for the cost. All in all a simple solution and other than having to cycle through all of the settings to adjust for your ambient noise I find these pretty easy to use and could be an affordable solution .

The Go Hearing Go Prime Hearing Aids are marketed as hearing aids for mild to moderate hearing loss. These are extremely small OTC hearing aids that are charged in a small charging case. The 2 hearing aids go into the case and are held in place by magnets. The case holds the charge and in turn charges the hearing aids. Charging is quick and is done via the included USB-A to USB-C cord and power adapter. They supply 3 sizes of domes to get the right fit. The aids, red for the right and blue for the left, are extremely easy to set up. Simply charge them right in the case then put them in your ears. They state that you should get up to 30 hours of charge at a time. There is no app for these, so there is no fine tuning as you might find with other OTC hearing aids. Right away, these gave me the ability to hear more clearly while watching TV. I could understand what they were saying without having to turn on closed captioning every 15 minutes to catch the lines I couldn’t hear. They fit comfortably and I felt they were secure in my ears. Beyond that, I had issues. I could understand what they were saying on the TV, but everything around me was too amplified - when I take a drink, scratch, clear my throat - those are all super loud in my ears! I don’t like hearing the sound of turning pages as I read the brochure, and loudly hearing each tap on the keys as I type this review. I tried all 3 programming settings - Normal, high frequency and low frequency. I adjusted the volume - up, down - nothing made it good for me. They state one of the features of these is “Feedback cancellation” - I just don’t see that working here. To adjust the volume/programs, you press a tiny button on the back of the very small hearing aid. Yes, it is difficult to find and do and every press brought an uncomfortable screeching to my ears. At times, the volume would change on it’s own while wearing them. It would get louder without warning so the while watching tv, it would start blasting in my ears. There is a FDA indication on the box with a number next to it. Does this mean this device is FDA approved? I actually believe if they call them hearing aids, they must be FDA approved. These are not sold as hearing amplifiers - but they certainly do amplify the sound! They do provide both a phone number and email address if assistance is needed. I didn’t contact them, so I can’t say how the customer service rates. Overall, I would have to say I do not recommend these hearing aids. There are better options out there for me now that they can be purchased over the counter (OTC).

They are hard to fit and adjust. No way these were hidden in ears. On first day wax guard got clogged and not able to remove/replace it. Trying to get it out, a piece broke off so was told warranty was void. Way overpriced. Got some much cheaper that are better.

I've only used these for about a week now, but here's what I like about them so far: They were super easy to start using--no app to download or Bluetooth connection to mess with. They use rechargeable batteries so no messing with replacing tiny button batteries. They'll run for 30 hours on a charge, then you just put them back in the case and they'll charge up again. The charging case is also small enough that it's easy to keep in your pocket so you can swap them out and not worry about losing them. The left-blue/right-red color coding is a nice touch so you can easily tell which is which. I do wish the end color was a more neutral tone instead of black so they aren't as noticeable. Even as they are, though, they just look like extra small ear buds and not necessarily hearing aids. I think they're also a reasonable price so you're not risking too much money if you don't like them. Plus, it looks like Best Buy will let you try them for 60 days, at least based on a response in the Q&A from the Go Hearing Team. If you want to get more details on how they work before you buy them, I strongly suggest reading the user guide which is conveniently linked in the Overview section on the Best Buy product page. Ignore the Go Lite instructions and just follow the Go Prime model. The only real configuration they might need is to select one of the three audio "programs" and then the volume level (1-8). These can be selected for each ear. The default program is "normal" which apparently amplifies all frequencies equally. The other two programs can emphasize either low or high frequencies more if you have more hearing loss in one of those ranges. The little volume/program button is probably the most troublesome feature on these devices. It's easy enough to use: press and hold for 3-4 seconds to switch between programs and quickly press once to toggle through the 8 volume levels. The problem is I'm constantly hitting the button when I put them in my ears or even whenever I adjust them to fit better. Maybe this will be less of a problem after I'm used to wearing them after a month or two. The only other place I see room for improvement is in the audio quality itself. While they do seem to do a good job of amplifying the sounds I want to hear, everything is a bit “tinny” sounding. I’ve had some regular ear buds that pass ambient sound through and it sounded a lot more “normal” than what I get through these. Maybe all amplifying hearing aids have this issue, but it’s still a bit annoying. Overall, though, these do the job and they don’t cost you thousands of dollars.

I have been testing a lot of OTC earbuds of late, searching for the best for my needs. These GoHearing ones the first I have found that don't require Bluetooth or an app on your phone. The GoHearing Go Prime also sit very discretely inside your ear, they don't look like earbuds you would use for a phone (so people don't assume you're just rude and listening to music when you need hearing assistance) - they sit so neat and deep they have small little pull wires (looks like an antenna) so they are easy to remove. The GoPrime Hearing Aids are comfortable and feel more comfortable than some others I have used. Setup is easy, as the GoPrime just require you to fully charge them (USB C, cable included) and go. I did have to adjust the volume on each which is a manual process, but it works. Put them in you're ear and they're on right away - no turning them on, no pairing, no nonsense. Audio quality is good, I was able to use during a meal at a restaurant and feel part of the conversation. When not in use there is a design trait I don't like, in that you have to hold the earbud itself and put it in the case backwards - not sure if this is the best hygiene and kind of bothers me - but otherwise, they charge fast using the supplied USB C cable and the case, while not the prettiest, does the job. Overall, these do the GoPrime do the job, I love that they are truly device free and designed to be hearing aids. If you don't mind that the case isn't cool looking and you insert the earbuds backwards, then they are definitely worth considering if you need a hearing aid. Best Buy doesn't let me core half, the GoPrime are somewhere between 3.5-4, so I'm giving them a 4. PS. I'm not sure if it was on purpose or accident, but there was no instruction guide in the box. You can get the full Go User Manual from the support section of the GoHearing website. FYI, the volume of each earbud can be adjusted independently using the small buttons on the outside of the buds, just press it quickly. If you hear 2 beeps you are at max volume. It's also handy to know that on the case, the blue center light is so you know the case is fully charged, it's not for pairing. These earbuds are not Bluetooth capabale and do not require a phone or app to use.

The Go Hearing - Go Prime OTC is definitely a simple hearing aid. It has really good accessories but the aid itself functions very basically. The magnetic chargeable travel case is wonderful. The fact that these don’t take a battery is also a plus. The extra filter replacements and included size adjusters for the ear piece are great. The aid does stick out of the ear a lot more than the photo on the box seems to show. I also think that they need a much better diagram to show how you should place the aid in the ear correctly. (There is a very basic one but it needs a lot more detail.)      I have hearing loss in both ears but only wear a right sided aid due to the severity of my left ear hearing loss. For this reason, I only tested with the right aid. It was easy to set up. There is a green sticker you have to take off of each aid before use and then put it in your ear and push the button for volume control and setting control. (You push the same button quickly for volume and hold it a couple seconds to change the modes.) One note about the instruction manual is that page 4 says “Quick Start Guide” and tells you how to set up but then it does’t tell you until page 11 that you should have charged the aids fully before the first use. I think they should have said that as the first thing on page 4.      When first putting them in the ear, I didn’t notice much change so I turned up the volume. A note about this is that you can only turn the volume up, not down. To make the volume go down you have to turn it all the way up until it double beeps and then the volume resets back at the lowest volume and you can adjust back up from there. That’s really inconvenient. I could definitely hear things get louder but it also made all the sounds have an echo. The sound quality is not good, everything has a robotic or tinny sound. There are three settings for the aid: Normal setting, high frequency mode and low frequency mode. I didn’t notice a huge difference between the first two but I found the low frequency mode to be the most comfortable (though still not great). My voice was echoey in all modes. I tried to see if there was a solution for this and changed out the tips to try fitting the aid in my ear better but nothing helped. The manual even said “ You may hear the internal workings of the device and your own voice may also sound quite loud and hollow. This is normal.” I think that’s definitely problematic. This is not an acceptable standard for hearing. My concern is that those who actually need this aid would be misguided by what an aid can and should do for the average user. The box says “noise and feedback management” but I don’t think it regulates sounds very well. Final thoughts: I would not recommend these aids. The only possible use I could think of was maybe for occasional one-on-one conversation in a quiet room or perhaps to hear the tv louder while your friend keeps the volume at their own comfort level, but you would have to be okay with the distortions to the sound quality for that to even work.

The GoPrime hearing aids come very well packaged, with the hearing aids in a hard charging case, a wall plug, a charging cord, and accessories including various size "domes" to fit to your ear. I tried the aids with the medium dome first, which it came with, but it seemed like they might fall out - felt loose. Once I changed to the smaller domes, the fit was much better. The instruction book is well laid out, although it is written for two different models - it would be better if it was ONLY for the model purchased. The hearing aids are very comfortable and light weight - my ears never got sore wearing them. Controlling the volume and the program mode takes some patience, but mostly because you want to experiment with what sounds the best. Although the adjustment button is very small, it is easy to control. I found quite a bit of difference between the normal and high/low frequency settings. On the normal setting, there was not as much amplification of my own voice, which was good. It picks up sounds and conversations very well and I only get whistling when putting them in initially. For an over-the-counter, affordable (compared to prescription aids) hearing aid - this is a great solution.