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Google - Chromecast - Black-Front_Standard

Google - Chromecast - Black

Model: H2G2-42SKU: 9071056

Customer rating

Rating 4.4 out of 5 stars with 18762 reviews

92%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 470 Reviews
  • Rating: 1 out of 5 stars

    Lacking Apps and spotty router compatibility

    Posted
    tinball
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good concept but VERY POOR implementation so far. Let's start with the lack of apps... Nearly 4 months after release, still barely any utility for use with mobile devices. You can only stream music via Google Play. You have Netflix, Hulu Plus, HBO go. But if you have a device that already does those like just about every DVD player or TV these days, chromecast doesn't shine or add much functionality. Additionally, you won't burn the battery on your mobile device or have to rely on a separate "control" if you have a universal remote. You can't stream local files or movies from your mobile devices. No other apps have surfaced after 3+ months. I purchased it primarily with the hope of being able to stream from my Nexus 7 to a TV on vacation visiting relatives to share pictures and movies from our visits. But that is not possible. Yes, I should have done my research but it was an impulse purchase. Anyway that also leads me into my second beef with chromecast.... Poor router compatibility.... Just to get it up and running at home, I had to experiment with my wireless router settings (Netgear WNDR3700v2). It would not work with the wireless N network and I eventually had to throttle my wireless speed down to 54Mbps on the G network to get it to even connect. - potentially limiting streaming quality. Tried another older linksys router that was replaced by the Netgear and experienced similar difficulties. Neither were on Google's workaround list for routers with known issues. This is NOT what you should have to go through to get a device like this up and running. It should be very much "plug and play" not "plug and pray". This will become even harder if you are on the road and do not have access to the router settings where you are. I simply cannot see putting yourself through the headache if you do not get lucky and chromecast connects without a hitch. It'll be a hit or miss proposition when you are travelling. No guarantee - so why risk it? All in all, I'm quite disappointed and was expecting more since my Nexus 7 (2013) is such a great tablet. I'm going to return it and get a miniport adapter for wired connections and a netgear Push to TV for wireless with Mircast. With screen mirroring, I can do everything and more on the Nexus natively than Chromecast can do after 3+ months. Sure it will cost more but I won't be limited by the VERY FEW THINGS IT ACTUALLY CAN DO. Overall opinion: SKIP IT.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't waste your money, spend the extra for Roku

    Posted
    SMFT

    We have 4 tv's in our house. 2 lcd's 1 plasma, and an old 32" tube television ( great for playing my retro gaming systems.) I am seriously thinking about ditching cable this summer. We already have roku's on all 3 of our flat screen tv's. One is a non hd model though. I bought the chromecast to replace the non hd roku so that I could hook that one up to my tube tv. Setup was okay. You have to make sure you know how to set up a network connection on your iOs or android devise. I have 2 children and a dvd collection of 300+ dvd's. We actually only have 2 dvd players. Because I didn't want my kids handling the dvd's all the time, I installed a plex media server on my desktop computer. The roku's do a great job of streaming my movies from my computer to our tv's. The problem with the chromecast is that you have to have the plex app on your iOs or android device. That app will cost you another $5. I am afraid that this thing is going to nickle and dime me until i end up spending as much as a roku anyways. Some people claim that chromecast is a great way to stream video from network tv websites through the chrome web browser. When I tried this, the video was so choppy that is was unbearable to watch. Being that I am a photographer, I do like that I can connect my ipad up to the tv easily and show people photos on a big screen, it seems to be the only useful feature that I have found so far. Unfortunately for Google, I will be making a trip back to the store sometime soon to return this unit. Fyi. The advertisements are quite misleading. They make it appear that all you have to do is plug this stick in, similar to how you plug in a usb thumb drive. The reality is that it needs power from one source or another. You can power it through usb, if your tv has a usb port that will provide power. Otherwise you are stuck running a wire to an outlet to plug it in like you would your cell phone charger.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Invention Ever

    Posted
    HomeUser2013
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this in hopes of being able to stream videos from my Chrome Browser on my PC/Laptop from sites like ABC, FOX, etc. It does not do this well. 1st, you need to have the device you are streaming from within 20 feet of the Chromecast, so make sure you are using a mobile device (a PC 2 rooms over will not work). 2nd, both devices need to be connected to the same WiFi Network, this poses a problem when streaming internet content...you are first receiving the video content from the web and then trying to send that same content at the same time to the Chromecast, this causes major lag and poor picture quality on your TV. , due to the traffic over your wireless network. Even if you set the picture quality to 480p on the Chromecast you still have these issues! And, why would you even want to watch anything in 480p on today's 1080p TVs? I tried to connect my laptop directly to my wireless access point using a Cat5 cable thinking this would alleviate some of the stress on the wireless network causing the lag, but as soon as I plugged in the cable to the laptop it no longer saw the Chromecast Device. Even though both devices were still connected to the same Network, which is stated as being required , it did not work because both were not connected WIRELESSLY, which was not stated as being required. The only function that Chromecast did well was to stream Netflix and HBO Go from a Tablet or Smartphone but only if you had the minimum (480p) quality set. This device is not as great as they make it out to be, if you have a Smart TV stay away from the allure of Chromecast as your TV already does everything that Chromecast does and your TV does it better. If you DO NOT have a Smart TV and don't want to shell out $1,000+ on a new TV in order to watch Netflix, etc. than this is a cheap alternative for you and I do mean CHEAP.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality-even worse customer service

    Posted
    Swalla

    I had read reviews before I bought this product so I knew that it came with almost no set-up instructions. So after a little internet research we had it up and running. It works pretty well most of the time. Occasionally, it is jerky and seems like the audio and video just don't match up. Our biggest complaint so far is with the HDMI extender. We need it for our family room TV (which is primary TV we use when using Chromecast) After just 3 or 4 uses it developed a short in the wire. If you hold it "just right" and don't move, it works....... Since Best Buy only accepts returns within 15 days, even on defective goods, we contacted Google. and received the following via email: To process your warranty replacement, we will need to put a temporary hold on your credit card. You will need a Google Wallet to do so. Please visit wallet.google.com/manage to create an account using your own email address you provided above. As soon as I receive this additional information, I'll be happy to process a warranty replacement. Do yourself a favor....don't bother with this product!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Easy set-up is not guaranteed

    Posted
    GoMobile

    I ordered this device online the first day it went on sale. BestBuy was the only vendor still taking orders when other sites were sold out. As I suspected, BestBuy did not want to miss the opportunity to take my $35. I quickly got an email saying that store delivery would be delayed. No biggie. I deal with Android and Apple devices almost daily, so I was really excited about what this device could do for the price. I have successfully connected several wifi enabled devices to several different home networks in the past with no issues, including AppleTV, Nintendo Wii, D-link wifi cameras, etc. The Chrome vision quickly turned into a nightmare when I tried to connect Chromecast to my Comcast Xfinity Arris cable modem/n-router. It would not recognize any wifi network in my master bedroom, so I moved to another spot closer to my router. I suspect that by being typically behind a TV, the Chromecast dongle may get weaker wifi signals. Even after I got it to recognize my SSID and password, it would not connect successfully to the network. I logged into my router and forced the Chromecast MAC into the router approved - which I have never had to do with any other device on this router. It finally connected to the router and the network, but it kept dropping. I noticed also that all my other wifi devices were having connectivity problems, so I suspect the Chromecast SSID was causing interference. So even if Chromecast did stay on the network and deliver its promise, it would have disrupted my other devices. In contrast, AppleTV was a breeze to connect to my network, less than 5 minutes. I am not an Apple bigot, just telling the facts. Key take-away = be careful trying to get this to work on a Comcast Xfinity Arris integrated modem/n-router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Couldn't Get Installed

    Posted
    GFD41
    • Verified PurchaserVerified Purchase

    From all that I read, the Chrome was something that would fit my needs. I wanted to view the contents of my laptop on my high def TV to watch ESPN3, and also stream movies. However, I was not able to get it installed. In going through the installation, it would always fail indicating that there was a problem with my network or router. My laptop and my Sony Smart Home Theater work fine with the router. I went on-line to the the Chrome website and several other sites to try to determine the problem. None of the sites were of any help. I also looked at all of my router settings. After many hours of research I gave up, and returned the Chrome to the Best Buy store. The customer service department was very cooperative, and processed the return quickly. They recommended that I try the Roku. The Roku installed immediately, and I was up and running within 20 minutes with the same router. I realized that I couldn't connect my laptop top thru Roku, but I didn't need to because it had a free link to ESPN3 installed. About three weeks later, I installed an Amazon Fire Stick to the TV in our bedroom. It also installed, and is working well with no problems. If Chrome would have had some form of detailed support to help me, I'm sure I would have not had to return it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not fun.

    Posted
    Notafan

    I was excited to get Google Chrome as a gift. Getting it initially set up was a little cumbersome, but after about an hour it was all set. I was immediately disappointed at the very limited amount of apps it was compatible with. Not at all what I was expecting- shame on me for buying into how easy and fun it looked on the commercials. It just doesn't do much. Got the YouTube app up and it worked well, but there really weren't a lot of other options I was excited about. The next day I realized that all of our electronic devices (laptops, phones, IPad) were having issues connecting to our WiFi. Started to trouble shoot and figured out that the Google Chrome had done a soft reset to our router. Our home network had been overwritten, with permissions and passwords changed so we couldn't even access our own WiFi. Essentially the only way to connect to our WiFi now was through the new Google Chrome network, which was only available within about 10 feet of our TV...when it worked at all. Bottom line, I wound up spending 4 HOURS on the phone with IT support for our router fixing the problem....INCREDIBLY frustrating. I immediately erased the Google Chrome drive and will be returning it to Best Buy ASAP. Terrible experience. Will NEVER purchase this again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Chromecast --- Big Disappointment

    Posted
    RAYT721
    • My Best Buy® MemberMember

    Would I recommend this to a friend? NO. I would not even recommend this to an enemy. I bought the Chromecast and for about a week or two, my wife and I could not have been happier. We were able to mirror our computer content directly and wirelessly to our large screen TV. After the first few weeks, however, the Chromecast constantly disconnected in the middle of tv or movies and took forever to reconnect to continue watching whatever. Then it would happen several times in the middle of a show. By the time we realized how dissatisfied we were, it was too late to return it. Judging from the 5 star ratings on this product, it's possible we have a defective unit but in the meanwhile we simply bought a dedicated laptop and HDMI connection with wireless keyboard and mouse. It may have cost a little more than the Chromecast but we have no connectivity issues. Had the problems occurred in the beginning we would have returned this immediately instead of having to wait to witness the issues we had. To those with the five star ratings, how many of you still feel it's a five star product after a month, six months, a year???

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great low cost streaming and sharing device

    Posted
    SurlySnowbank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Google made a pretty good streaming device. If you can use a smartphone or tablet, you can set up and use this really easily. Just download the chromecast app, plug in the Chromecast and follow the directions. It only took me about 10 minutes and 5 of those were just letting it download a software update. It was significantly simpler to set up and use than an Apple TV. I can't speak to Apple compatibility, but for use with Android devices, Chromecast works great. Its easy and kind of fun to set up a playlist of Youtube videos with friends in a queue. One of the downsides is that streaming quality seems to be dependent on how strong your wifi is when casting. If you're watching a movie from Google Play movies, I'd recommend downloading it first for better quality. If you're watching older YouTube videos with lower resolution, its not gonna look too great on most TVs. One of the other cool features that I didn't know about before buying is that you can use the Chromecast to mirror your Android's screen on the Television. It's a decent workaround for sharing content that isn't sharable with a Chromecast button in the app.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked great for 1 hour after 3 hours of tinkering

    Posted
    QADre
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was pleasantly awaiting the Chromecast as my first google hardware device. I was able to find the device on my network, but once it said "Ready to Cast" my browser kept reporting "No Chrome Cast Devices Found". This was in Windows 7 (Dual-boot Mac). Flipped over the the Mac side, set it up, it WORKED, for an hour. Then it did the same thing it was doing on the Win 7 side, ready to cast, but the browser couldn't find the device. ARRRGG. Tinkered for hours, moving the computer closer to the TV, resetting the device, playing with my router setting, to no avail. I've been using PC's since the Commodore 64 and I'm a professional software quality assurance specialist by trade. I finally ended up returning the device, my $20 Display Mini-port adapter to HDMI out is back in use. At least I got a free 3-month netflix subscription out of the deal. Otherwise, very frustrated, and happy to see it gone. I know better than to buy a 1.0 of anything, but I did anyway and I payed the price for it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Frustrating

    Posted
    RubySue
    • My Best Buy® MemberMember

    This thing doesn't work if you are more than 10 ft. away from your wifi router. I bought it to put on my tv in my bedroom. My grandson also bought one for his bedroom across the hall. They both worked ok with some disconnect issues for the first few weeks. The longer we used them, the worse the problems. The device itself gets VERY HOT! Not just warm like most electronics. I controlled mine with an HTC one phone. The chromecast device constantly gets confused. It will play 3-5 minutes of a show/movie and then buffer, getting stuck at 25% forever. It loses connection with the wifi every 15-20 minutes and requires a whole set-up procedure. I followed all of the troubleshooting instructions, but nothing worked. I called chromecast support, didn't help. I put the chromecast on the tv downstairs which is 6 feet away from the wifi router. It works fine there, but that doesn't help me to have streaming on my bedroom tv. I'm throwing it away and buying a Roku 3.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not what I had hoped for

    Posted
    bob7336

    I bought one of these before Xmas and am disappointed with its performance. I had been using my laptop to watch internet content on my TV via a VGA or HDMI cable and wanted to eliminate the need for the cable. This device does that but the streaming is terrible as the picture is jumpy and really unpleasant to try to watch. I tried it with EPIX and Hulu as well as random other websites with no difference. I went back to my cable method and it works fine. It may be because I am using an older laptop and TV (both about 6 years old) but the product information does not say that one needs a newer system. I also tried it with a new desktop computer but this computer is located too far away from the TV to work. The on screen instructions for the device do specify that the controlling device needs to be within 20 feet of the TV and this computer is about 25 feet away and in another room.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Runs like an epileptic bull in a china shop

    Posted
    Chuck

    My 2 year old Roku 1 outperforms Chromecast. Nice idea though. Early adopters who don't seem to mind that the technology doesn't perform as advertised will likely still like it. Netflix plays ~okay~, but I already have that with Roku. You'd think with Android Jelly Bean I could get YouTube to work on Chromecast satisfactorily, but noooooo. Slow to load. Stalls. Drops the cast. If I want to pause or rewind.... turns out the entire cast process has been handed over to the router and my Androd phone as a remote has ZERO control. A pause button is nowhere to be found. In my search for a means to stop the cast, a new video loads & starts playing on the phone while the other cast continues on the TV. WTF? My only option was to unplug the power from the Chromecast stick to abort things. I'm thinking I should have paid the extra $100 for the Smart TV rather than the standard version with Chromecast on the side.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    You Get What You Pay For

    Posted
    rifrafy

    My Tech Level: Intermediate Received Chromecast as a gift. Multiple unsuccessful setup attempts using Android, Win 7, and Win 8.1 Multiple hours invested with Google tech support on telephone and on-line. There is no tech support continuity; dealt with 4 different techs and each time had to start from the beginning and each time they suggested the same solutions (Google needs to revise the HelpDesk script). Conclusion: Google support is ineffective. Google eventually concluded I had a defective unit and offered to replace it. However, return process is time consuming and onerous (they bill your credit card until they receive the defective unit). I invested way more than $35 attempting to get the device to work and was unwilling to invest more time/money. Chromecast was thrown away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It won't let me cast

    Posted
    mcolinm
    • My Best Buy® MemberMember

    sometimes I'm skeptical about the reviews here, I'll try to explain my problem with this Item, First of all, the setup was kinda frustrating for me, I have a Mac and an Android Phone and when trying to set up the device it didn't pass the screen "Connecting to the network", so it took me awhile for this. Next day I came home after work and turn on my tv to use Chromecast, my tv showed ready to cast, but neither my laptop or android phone would detect the device in the network, so in order to make it work I have to reset my router and after that will work great, after doing this for like 3 days in row I decided to return the item to bestbuy. The device is great but in order to make it work didn't work for me. And yes I went online and look for support but got frustrated.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not convinced this device is for me

    Posted
    SKANN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Initially I was excited about this - but after using it for a while, realized this product is not stable yet. Encountered many issues in streaming videos. 1. All of a sudden the video links gets broken 2. Too much memory eaten on my laptop to stream movies - I could have easily connect with direct HDMI connection 3. The device require to be close to the router, else you'll have streaming issues Overall not convinced with this way of streaming videos to a larger screen - not a great experience or easy to use. Especially full screen doesn't work well. On full screen, I can't use my laptop for anything else - this is really very very bad - considering dedicating the laptop use just for stream video on another screen. Not worth the money - unless you really want to search and stream content. I can use my apps on my TV, XBox or Bluray player for it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If you have comcast think twice

    Posted
    Tex35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have an Apple TV and thought I could save some money by getting a Chromecast to use on another tv in my house. The first time I used it I started to experience problems with my wifi. I thought it was a fluke so I gave it some more time. However there is something that is not compatible with the new Comcast wireless routers and the Chromecast device and unfortunately I can't fix it due to user rights with the Comcaster router, and believe me I tried, but from the blogs I have been reading this seems to be the consensus at this time. Some issues I had for example were that my air print stopped working and my wifi was always going offline. The minute I unplugged the Chromecast all of my wireless devices began to work again as they were before so needless to say I returned the Chromecast.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It did not work for me!

    Posted
    DraculaDevours
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I will try to keep it short. I do not see the point of it! I currently hook my T.V. up to my computer via a cable. This works perfectly, as I can view anything on my computer screen on my T.V. screen without delay, fail, or stress. With this device I had hoped to do the same without having a cable in the middle of my living room. This unfortunately is not possible. This device takes several attempts to connect, keeps losing the internet connection, takes 3 x longer to "buffer" when viewing things, does not work with every website, there is a delay between the audio and visual (for example I hear what they are going to say before they open their mouth), there is a delay between the data my computer receives and when the t.v. receives it, it is too balky, and must have a power source to work. Needless to say I took it back the same day.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work with Netflix -error code 16003

    Posted
    technoludite

    This product often does not work with NETFLIX streaming, which is probably what most purchasers want it for. There is a compatibility issue, error code 16003, which for many users is not resolvable. Neither NETFLIX nor Google take responsibility for resolution, making the device a useless waste of $35 for me. In my case it worked when installed, but two weeks after the return date limit, it doesn't work with NETFLIX. Neither reinstalling NETFLIX, nor rebooting Chromecast resolved. It does work fine with You-tube for what that is worth,,, Although the device is physically compact, it is not as portable as one would hope. To move from one WIFI source to another requires rebooting the Chromecast install.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Google still needs to work some bugs out.

    Posted
    Expressfaith
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We expected ChromeCast to do more than it did and much more reliably. I can't even say I felt like we got what we paid for. When deciding on a device (we were between Apple TV and ChromeCast) we figured we would try the less expensive option ($35 vs $99) if it didn't work the way we wanted it could go back. Needless to say, it went back and was exchanged for the Apple TV which we absolutely LOVE! ChromeCast kept dropping the connection with our laptops, only worked to show you what was on the Google Chrome browser, had a beta version to mirror your computer's desktop that would lag, then freeze, then disconnect. It's a great concept, but the Apple device has all the bugs worked out already, ChromeCast doesn't.

    No, I would not recommend this to a friend