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Customer Ratings & Reviews

Google - Chromecast Ultra 4K Streaming Media Player - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3576 reviews

93%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 19 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
instructions
  • Rating: 1 out of 5 stars

    Didn't wo

    Posted
    Ivandiaz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I would not buy it again instructions look easy but not very complicated

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Could not make it work.

    Posted
    GENJER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product needs better information in the instructions. Geek Squad was not helpful.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for non smart TV

    Posted
    Rvall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Worked when fine at start up. Need a better guide on what Aps to use some do not work with phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great New Functionality with this device

    Posted
    larrylee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Frustrated that the documentation on how to use this was not very clear or available. Was able to figure it out and am enjoying it now. Great way to watch streaming video from my computer or tablet on our bigger screen HD TV.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Forgetaboutit.

    Posted
    TherealDonald
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lousy instructions and no remote. I returned item and bought a Roku Premiere Plus which works very well selecting games from the NHL. Remote is excellent.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to Navigate

    Posted
    Flagloria
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I get very frustrated by many devices that are hard to connect and give you no instructions - Not this one! It walks you through on the tv screen what to do, where to go to do it, what is connected and what isn't. EASY! Most important to me!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A bit confusing

    Posted
    Rose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It works well and easy to set up. Until you want to move it to another TV. From there the instructions are vague. I had to call for support to understand how to make it work. I have not had a chance to try it since.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fast on 5G, Good picture & audio. Poor help info.

    Posted
    memyselfandi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Chromecast Ultra gives a great picture & sound. But connecting with our Android devices was a nightmare! Almost no worthwhile help from the Google online troubleshooting guides. Your wireless network setup has to be set to exact parameters to keep an Android connection, The PC connection was very easy and good. iphone appears to be good as well. It does work well on even a guest network. But I haven't figured out how to use the hardwired Ethernet connection yet... or... how to get the Android devices to connect again after the initial test! You do need to have the "see other devices on this netwrok" function enabled. And be on the same network, of course. But you should be able to use both the 2.4G & 5G wireless connections from any of the devices, as long as its the same network (which it is in most cases! One router with dual mode capabilities). So why can't I get all of my devices to see the Chromecast... & stay connected!? Still working on it.

    I would recommend this to a friend