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Google - Chromecast Ultra 4K Streaming Media Player - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3577 reviews

93%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 19 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 170 Reviews
  • Rating: 3 out of 5 stars

    Lack of technical support

    Posted
    ChromecastUser
    • My Best Buy® Member

    I have been a great fan of Chromecast since its launch a few years ago and bought three of them (two Gen 1 and one Gen 2) prior to this purchase. I use them primarily for YouTube, Google Play Video/Music, Amazon Music, and Plex Media Server (for my personal collection of FLAC audio files and home videos). Recently I started shooting videos in DCI 4K and storing edited version in HEVC (h.265) at UHD resolution. Even though I have not upgraded to an UHD TV yet - my computer monitors are UHD - I saw the need to get a Chromecast Ultra so that I can avoid transcoding HEVC to h.264 and downscaling on Plex Media Server to feed the regular Chromecast, in addition I would like to transcode my older 1080p videos to HEVC to save storage space and the regular Chromecast cannot decode HEVC. While Chromecast Ultra excels at everything else, it fails miserably with downscaling UHD videos (regardless of h.265 or h.264 CODEC) for display on a 1080p display: the videos are shown in the wrong color space. This issue is specific to UHD videos played on 1080p TVs and monitors, and it impacts only the actual video, if any info (texts, thumbnails, etc) is overlaid on top it is rendered in the right colors, but regardless of what Chromecast-compatible app is used. I reached out to Google for support. Except the original chat session the communication has been one-directional, I have sent them screenshots as well as a sample video file. A week and a half later I have not heard ANYTHING back. My use case, while not the most common, is hardly unreasonable. With that in mind I am surprised this issue was not discovered in their software QA process. I would have stuck with them to work it out, however, if they had followed up, even if a workaround is not yet available. Amazon Fire TV Stick 4K is on sale this week. I bought one and it renders UHD video on FHD TVs perfectly. If you are heavily invested in video/music contents from Google Play, then Chromecast is definitely for you, which is why I still recommend the product despite my troubles; otherwise take a close look at the competition - I am glad I did. Knocking one star off for functionality, and another for the poor support experience.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Already had a Fire Stick, this was redundant

    Posted
    Jaznotes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I originally purchased Google Chromecast based on a friend’s recommendation to go along with my Google Home mini speakers. However I found the Chromecast to be difficult to understand and only used my Fire Stick. Having both the Fire Stick and Chromecast was redundant as they both offer the major streaming services, so I returned the Chromecast. If you are invested in all things Google, by all means this may be the option for you, but as this Christmas season was my first foray into smart home devices, testing and trying the Amazon vs the Google devices hasn’t convinced me yet, that one is better than the other. I did like the “casting” option with Chromecast from a smart phone or tablet to the tv, but I wasn’t that interested in “casting” YouTube videos or Netflix, when I already had those apps on the tv. You can also find games in the App or Play store that you can “cast” to your tv, which could be fun with a group of friends and their smart phones or tablets.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product at a fair price.

    Posted
    v16440
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is simply an upgrade for me. This product does all of the same functions as the original. I gave three stars because of connectivity issues. The Google home app has a screen mirror option. Which causes things like video "lag". Then it will lose connectivity completely, requiring a restart. This also occurs when casting to my TV. Since this is the main reason I purchased this product, this is quite a downer. On the occasions when it works correctly, it does an excellent job. I do not have a 4K TV yet, so I cannot comment on its 4K picture quality. As far as how it works in concert with other peripherals, such as the Google speaker: The sound quality is good, but that is really dictated by the speaker. But the communication between these two devices is seamless, quick, and responsive. In my personal opinion, this product at present has not reached its full potential. I believe that there are many more uses yet to be discovered in the future for this device...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay product

    Posted
    Gamergirl52
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We purchased the chromecast because we love our google minis and wanted more compatible items. However, given that we already have a smart tv, the chromecast required me to set the tv to another hdmi and then stream networks I already had in my tv. For me, it was no different than speaking into my remote and telling it to open Netflix or HBO. In addition, you can't scroll through it like I can with my TV. I need to know exactly what I want to watch ahead of time, and using my phone as a conduit to stream didn't make sense either. I think if you don't have these built into your TV or whatever device your using it can be useful, but for me it wasn't doing more than I already could do.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    6 months later CCU is still buggy

    Posted
    Jing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The CCU was introduced in October 2016 and similar to other 4K streaming devices like Roku, was rushed to market for the holiday season while still not ready for prime time. Incompatibility with 4K receivers and other pass-through hardware, as well as HDMI hand-shaking issues with 4K TVs was reported for multiple brands. Google released several software updates, but as of March 2017, the CCU still loses signal when connected directly to a 4K HDMI port on my Hisense 4K TV when I go to another input and then come back to the CCU. The only solution is to reboot the CCU from the Google Home app, which is very frustrating. CCU forum Google representative suggested signing the CCU up for the preview program, but no new software updates have been pushed and the "no signal" bug persists.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Was Expecting A Little Better, But Not Much

    Posted
    Tupaco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Chromecast has allowed me to watch a lot of content on my tv that I otherwise wouldn't have had access to. Duh, that's what's is suppose to do. I kept it for that reason. However, it was difficult to setup on my particular wifi setup. I had to temporarily disable my dual band ability in my router for it to finally connect. Took over an hour to figure out. The Chromecast will randomly require me to unplug it for a variety of reasons. Cannot cast to it, cannot reboot it from my phone, the audio is slowed down in the content I'm watching, I can't stop the content I'm watching. Unplugging it fixes it but it's inconvenient. For these reason it gets 3 STARS.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, but could use some upgrades

    Posted
    Sn0white
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Chromecast has cool stuff that it does, like casting whatever I'm watching on the internet (through a third party app). The thing I don't like is that it doesn't have a home menu or a remote. I know for some this is a selling point, but for me to open my phone, find the app, search what I want, then cast, its waaaay more than I want to do. I'd like there to be a remote first off. And with the remote there should be a home screen to configure and discover apps like one would use the google home app, only NOT having to go through their device to get to the app. If you have multiple devices than obviously this would not be an issue. But since I use my phone it is for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Loses connection/Wont Connect

    Posted
    GroundChuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had far less issues with the original chromecast I purchased. Currently I have this in my garage which is closer than my bedroom to the wireless router yet the original chromecast has better connection. It works most of the time, but it has issues that my original chromecast does not. With this being an updated version I expected it to work smoother and with less difficulty when casting. When using built in apps like youtube I have had no issues. Mlb.tv has been an awful experience, but that might have less to do with this product and more to do with the app.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ok, but not capable enough

    Posted
    csandleben
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Put this on a TV that was already tagged as "smart" by Vizio but not compatible with a Google Home device. We are able to "ChromeCast" to the TV but it will drop signal from time to time. That causes us to reset the ChromeCast "puck" but unplugging it. It is nice to tell Google to start netflix or youtube on my TV but it is not enough in that google cannot seem to manage Hulu or other content providers at this time. It also can't switch my Vizio TV from one HDMI to the Chromecast HDMI without my intervention with the remote. Voice control with Google, while "neat" is not mature enough yet.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    tech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received this for Christmas and did a little research before even opening the package. I really only wanted access to some basic apps that I cannot load to my current smart TV. I was disappointed that I could not use it for a particular streaming service I really wanted. I was going to have to basically mirror stream from my computer. I gave it an average rating because from what I read it does perform well, but I didn't open it because it wouldn't do what I wanted it for.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Problems with HDMI sync

    Posted
    Marc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    When working it is amazing. Dolby Vision and HDR work great and look amazing on my LG OLED TV. The problem is I have to reboot the CC every time the TV is turned off. When I turn on the tv and try to cast the TV changes input to the CC but shows the error No Input. If I reboot the CC then it will work. I can change inputs and come back to the CC and all is fine until the tv is turned off. LG replaced the circuit board with the HDMI inputs so it is not the tv. All other 4k devices work fine only the CC requires a reboot.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but Disconnects without Warning

    Posted
    NicNac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Already had the legacy version which worked well, but when I bought a 4K TV, it kept disconnecting. So I bought the 4K Chromecast to remedy the issue, but this one also disconnects without warning as well. My internet speed is more than ample (100Mbps). Speed has been tested. Equipment is above par as well. On a good note, it's a simple solution to casting and watching Sling TV. The Sling TV app on my LG Smart TV doesn't work so well.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    can use in hotel with some effort

    Posted
    bbreviewerMA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    purchased this to watch youtube & vudu in hotel on vacation. quickly realized this does not work with most hotel wifi where you have to confirm via webpage to access network. through some searching online figure out that a Windows 10 laptop can be setup to act as mobile hotspot, so I was able to connect laptop to hotel network and then turn on the hotspot for Chromecast to connect through. a little cumbersome but it worked.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not for me

    Posted
    fairbairn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    While I really like Google and utilize google Home, I was not a huge fan of this device. The price is great for what it can deliver, but the lack of a remote is a problem. I had this on our main TV. So if anyone other than me wanted to use it, they'd have to download the app in order to control the device. And for my kids - who can operate the Roku 2 we have - they would be out of luck. Other than that, the interface was clean, although there is a learning curve. The picture quality was just fine.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Product

    Posted
    Srini
    • My Best Buy® Elite Member

    I recently purchased this CC Ultra from Best Buy. The pros are, streaming is fast and the picture quality is good. The only con I have experienced is, it gets disconnected on a few occasions if I cast it from chrome browser from my Mac and I have to turn off and turn my cc utlra device to fix it. My recommendation is if you wanna stream 4K videos go for it, else the normal CC would do the job. Overall performance is good.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Its a good product but..

    Posted
    Xman0824
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I liked the idea of it since i have Google home. Just Doesn't work well with my Samsung Tv which is a bummer. Well in 4k UHD mode that is. Still works with other modes like regular HD. But it does work with what it suppose to do. I can turn it on nad off by telling google home and can cast media from other devices. STtll would reccomend and hope the figure out that 4k issue with samsung tvs

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great if you don't have a smart TV

    Posted
    KHan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Although this is a good product, I was expecting more from it. I thought I would be able to voice control my TV, change channels, go to Netflix and all. In fact, it is nice to use with your Google Assistant to turn on and off and to send your phone's content to your TV but the other controls are not so simple. I wish it had an easier interface and instructions.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Maybe Other Devices are Better

    Posted
    DailyUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The device is easy enough to setup and use; however, it has a tendency to freeze the streamed video while the driving-device (computer/cell phone) video continues to stream. Thus, you need to unplug it and plug it back in to reset it. I don't know if other devices, such as the Amazon Firestick exhibit such anomalies, but it only gets an average rating for this reason.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good and Bad

    Posted
    HunBroader
    • My Best Buy® Member

    This product is great if you don't have a smart TV or want to watch your 4K movies on Google Play. I only purchased it to watch my recently bought Ghost in the Shell in 4K on Google Play. You can't watch your 4K movies on Google Play without Chromecast Ultra on your 4K smart/regular TV. I believe it's a great product, but I'll be returning it. Not worth it for only a single movie.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average Streaming Unit

    Posted
    Cibo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Casting to a TV may appear to be simple, but sometimes becomes a little complex with the application being used. The cord was to short to plug into a receiver without an extension or degradation of the wi-if so an HDMI port on the TV had to be used. This requires a Google Home account with rudimentary settings. The benefit is being able to use VP9.2 for YouTube.

    I would recommend this to a friend