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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers find value in the Fi Wireless SIM Kit's ease of use, fast data speeds, and reliable coverage. Many appreciate the straightforward setup and activation process, as well as the compatibility with various phones. Positive feedback also highlights the reasonable price and the benefit of international calling capabilities. A small number of users experienced issues with eSIM functionality on certain phone models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 731 reviews
  • Rated 5 out of 5 stars

    Works Internationally!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this SIM Card to travel internationally. The set up was VERY minimal. There wasn't much to do. A telephone number will be assigned to you. And you are off... There is a $10 credit on the first bill for the cost of the card. The only issue I have is with the service and not the card. They send you a bill projecting usage about 7 or so days after the card is activated. So my first bill was $17 (after the credit) and I hadn't even started using the phone yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Fi Sim Card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked exactly as promised. Popped the sim card into my galaxy s20 and was able to get my phone working in a matter of minutes.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hi! Thank you Joseph for this feedback! We truly appreciate you choosing Google Fi Wireless! -Keea google-fi

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great google product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan, great monthly payment, very good coverage and the mobile app does everything.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thank you for giving us a five star review, Peter! We got your back in case you have other questions related to your Google Fi service. Feel free to reach out to our support team here: https://support.google.com/fi/gethelp google-fi

  • Rated 4 out of 5 stars

    Easy way to get into Google Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sim card and started the fi service. Setup was simple, although I think I missed the part in the setup where you get credited for purchasing it at a store.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Google sim card for Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup. It automatically gets credited once you set it up

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      We're glad to hear that our set up instructions work seamlessly for you. Thank you for choosing Google Fi Wireless! google-fi

  • Rated 5 out of 5 stars

    Easy Setup and Worked when needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected just what was needed. No issues with activation or usage.

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Google fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Worked exactly as the description said

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall satisfied with picking google as my phone Carrier. The service is great along with support, hands down better then att and Verizon.

    I would recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Perfect For Traveling Across The Country

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great SIM card, and it works perfectly with Google Fi's service. Perfect for traveling across the country.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello! Thank you so much for choosing Google Fi. We really appreciate it! If you have any questions or concerns please let us know https://support.google.com/fi/gethelp?pli=1. Thanks again. -Keea google-fi

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Service is good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is good. Nice coverage. Good plannas well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    replace my bad sim card my self

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install with google fi instructions, worked in ten minutes.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      We're ecstatic to hear that our set up instructions work seamlessly for you, MarcoS. Thank you for choosing us! google-fi

  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    This was a SIM card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google fi rocks There was a SIM card in this package

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Quicker than waiting on Google to send SIM

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going on an international trip and wanted to use Google Fi for my service instead of AT&T. I picked up the SIM from Best Buy since Google would reimburse me the $10 price of the SIM, which they did on my bill within 3 days. The only difference was paying the tax for the SIM, so I am out 62 cents. Well worth it to get the SIM and get up and running quickly. I had to order data-only SIMs directly from Google and those took a week to come. So we are good for data on our international trip!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Good so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signed up for a family plan using three SIM Kits. I didn't see instructions for how to do this, but I seem to have stumbled through. So it can be done. And the advantage is that you don't have to wait for SIMs to be sent to you. After I signed up, Google was still going to send me three free SIMs. But cancelling those was a simple click on a link in an email. The $30 total cost of buying the SIMs in store was reimbursed via reduction in the first month bill. I transferred from Sprint before being switched to TMobile. I like TMobile service, but not too happy with the continuing security breaches. Google Fi service seems as good. I set up Google pay with a credit card, but didn't have to give my SSN or any of the other stuff TMobile has had stolen from them. I'd give five stars but for the lack of instructions or some sort of description of the process of signing up for a family plan using multiple SIM Kits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to start on Google fi. It's an inexpensive way to start your service

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hi Joseph! We truly appreciate your feedback. Thank you for choosing us! -Keea google-fi

  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Best Sim card to get.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Google - Fi SIM card kit for a new phone I plan to get. Google credits your phone account when you activate it, so you pretty much get the card for free. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to understand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. The instructions are very clear. Even comes with the pin to open the slot

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello Ozzy! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future! -Keea google-fi

  • Rated 5 out of 5 stars

    This was Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added girlfriend and daughter to my plan. Activation with the Fi app was simple.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey! Tell them we said welcome to Google Fi Wireless Family! We're so happy that you all chose us! Let us know if you have any questions. Thank you. -Keea google-fi

  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved them and never really had any issues, had amazing service as well picking them up!

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey Ahmed! Thank you so much for choosing Google Fi Wireless! We truly appreciate you! -Keea google-fi

  • Rated 5 out of 5 stars

    It’s awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You truly do get the $10 back that you spent on it from Google. They’re amazing

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hi! Thank you for the glowing review! We are grateful for your kind words! Thank you. -Keea google-fi

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