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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the Fi Wireless SIM Kit's ease of use, fast data speeds, and reliable coverage. Many appreciate the straightforward setup and activation process, as well as the compatibility with various phones. Positive feedback also highlights the reasonable price and the benefit of international calling capabilities. A small number of users experienced issues with eSIM functionality on certain phone models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 731 reviews
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Saved cash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get $20 fi credit with this code 55ERDP. If you find yourself using WiFi more than data then the flex plan is great. so far what I've paid for 4 months is about what I was spending for one month. With the flex plan there is a chance that I could pay more, but the number of months where I'm not even using a full gig of data more than make up for it. Just be aware of wifi you can connect to. If you know that you will be using more data you can save some cash by changing your plan through the app. The fi app is very user friendly. Also I rarely get spam calls anymore since switching to fi. My old carrier I was getting them so often I had to keep my phone on mute. Really a wonderful phone plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to use, has a good signal as well. Good to try it

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello! Thank you for your kind words and for supporting our product/service. We truly appreciate your feedback and are always striving to improve. Thank you! google-fi

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to get your ohone up and running download a app and your good to go

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey there! We're so glad that our services are easy to use! We appreciate you for choosing us! Thanks. -Keea google-fi

  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Glad that Best Buy stocks FI sims

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pixel 3 phone die 3 days before an international trup, and the RMA wasn’t able to be processed in time. I was able to use this sim in a back up phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK service didn't meet my needs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad it was available at BB, as I needed it immediatedly. A bit of pain to have to wait for Fi to credit my account fo cost. I was not very happy with Fi itself--not very good coverage, expensive for one user, overchaged and took 3 months to get that fixed.

    No, I would not recommend this to a friend
    • Brand response from Google team
      Posted .

      Oh no! We're sorry for the experience you've been having this far — we'll take this as feedback to improve and streamline our processes. Let us know what we can do to earn your 5 star rating, reach out to us here: https://support.google.com/fi/gethelp google-fi

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the sim and able to activate immediately. Excellent.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      We love to hear this! Thank you so much for leaving us this review, we appreciate you! google-fi

  • Rated 5 out of 5 stars

    GCD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and compatible with my Google phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sim card

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and got good use out of it for 2 month before i decided on a different network but for the monthly activation fee yiu cant go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loving!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup with the app, cheap plan, and great service around town.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello! So great to hear! We truly appreciate your feedback. Please let us know if you have any questions in the future. -Keea google-fi

  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Helped my Google Fi service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although eSIMs are great, the physical SIM card helped me get better service for some reason.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and purchase, all the people at best buy were helpful and nice

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thank you for your recent purchase! We here at Google Fi Wireless are grateful for your patronage and look forward to serving you in the future. Thank you! -Keea google-fi

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Effective startup of mobile number portability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation instructions and ease of use for immediate mobile number portability

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google fi review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed & activated with ease. 10 dollar credited too.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey! So great to hear this. Thank you for choosing Google Fi Wireless. -Keea google-fi

  • Rated 5 out of 5 stars

    Great for International Traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Google Fi for about 2 months now and I purchased it because I would be backpacking internationally. I have traveled through out Cambodia, Thailand, Singapore, Indonesia, and India so far and I haven’t had any issues in finding service. In more rural parts of India I did experience no service but once you get around cities you have no problem in finding service even LTE. The set up is easy and transferring your number was easy too. I would definitely recommend Google Fi if you live in decent size cities in the US the plan is very affordable and if you are traveling the international charges are very reasonable compared to other international plans.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Service works well in Germany

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues using in Texas or Germany, great service!

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello! Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate you! Thank you for providing this feedback. -Keea google-fi

  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just switched from metro, seems good so far. Same service really.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey David! Thank you so much for choosing Google Fi Wireless. If you have any questions in the future please let us know. Thank you. -Keea google-fi

  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service with googleFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service working very good. I am glad I changed to the service.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey! We know the world is full of choices. Thank you for choosing us! -Keea google-fi

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this SIm for my wife's phone and the setup was super easy. The cell service has worked great so far. I wish I had tried this sooner it would have saved me a lot of money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to buy and setup Google Fi. I went through the steps pretty quickly. Note: if you're like me and had Fi before you'll need to chat or call support so they can allow you to reactivate your account. After 2 days it automatically informed me I'd get a credit for buying the sim card. I liked that I could get it at BestBuy instead of waiting for it to come in the mail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fi wireless SIM card kit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quliy and easy setup working good every where globally

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello Jay! Thank you for choosing Google Fi Wireless! We appreciate your feedback! -Keea google-fi

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