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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 144 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Nest Cam 2 Pack for its excellent video quality and ease of installation and setup. Positive feedback also highlights the impressive night vision capabilities and accurate motion detection. However, some users express concerns regarding the battery life and occasional issues with missing power adapters in the packaging. Overall, the cameras are praised for their functionality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 144 reviews
  • Pros mentioned:
    Camera quality, Ease of use, Installation

    Rated 5 out of 5 stars

    Great! Try it out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first smart camera and it's wireless, which is better for me since I can pull off the magnetic camera of it's magnetic plate to charge it whenever I can. It takes 5 hours to charge, which you can check on the Google Home app. It's easy to turn it on and off and set a routine for the camera. The overall look is pleasing to the eyes, but is pretty bulky in my opinion. Installation for me is easy, so I can't say much but for most of these smart devices such as the smart lock, you need a screwdriver, power drill, and a few more instruments to safely install these products. Finally, I can check my camera from home and places not at home and I receive constant notifications of people passing by my street, driveway, and walking up the steps. The view is clear and stable with no drops I've seen. If you need a camera, definitely gets this.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Google Nest Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Cameras themselves are amazing no complaints. The video quality is good. The audio is fair, remember its a security camera the fact that it even has a speak and a mic awesome. The only Draw back is that you have to charge them ever 6-8 weeks depending on traffic.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, EmmettR. Thank you for posting your feedback on Nest Cam (battery). We can see that you're having some issues with the battery. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link can help: https://support.google.com/googlenest/answer/10901611

      Also, connecting your camera to a power outlet with the included power adapter for continuous power will keep the battery charged. Please note that the optional power adapter is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

      For additional support, you can contact us anytime on our Google Help site here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Completes the system.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only regret is I that should have purchased sooner. I got an incredible deal with two geek squad certified refurbished cameras. I had been waiting to add these, but noticing the deal made go ahead and make the purchase. Especially since it was certified and guaranteed by best buy. The cameras when paired with the cables are perfect. We have no lag or buffering issues when paired with our nest mesh WiFi router. It really completes our home security system. Although we are being forced to switch from nest secure, we opted for these cameras. I am happy I did. The clarity and recognition is great. I receive notifications instantly, and there is almost no delay from when the camera sees an alert to when I receive it on my phone. The video picture is also very good. Full HD quality, and having the ability to see old footage is great. I would recommend these to anyone considering adding cameras to their home system. The overall build quality, video quality, and app functionality makes these well worth the price. I will be purchasing more in the future, and would recommend google nest cameras to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the camera refurbished, works like new with no problems. Install was pretty easy and with the addition of a starling hub (ordered separately through another company) I was able to integrate into my Apple HomeKit.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're a delight, really. They have a very wide angle view so that I can easily overlap all angles around my house. They're very responsive to begin with and I can tone it down or up as needed and set boundaries for where to look for activity. They can be set to look for people, animals, vehicles, and general motion individually so that each camera can be fine tuned for whatever task needed. I plan on getting more in the future. I recommend getting the optional weatherproof charging cord so that you don't have to worry about taking them down and charging them after the already considerable month or two that they last.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Perfect camera for peace of mind

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera! Person, object, and motion detection is very accurate. Being able to set zones is a huge plus. Knocking off one star because you really need to pair with the Google Nest Aware subscription to unlock the full feature set. Pro tip - works great on battery but keep it plugged in for optimal performance

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Power adapter

    Rated 5 out of 5 stars

    Google camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed this camera. It worked great. I wouldn’t buy the adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Excellent Front Door Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ability to choose a "zone" for which activities will alert me is extremely useful since this camera is facing a street. I don't have to have it notify my any time a car passes, but it will tell me when a car pulls up to the curb. The night vision is impressive and the battery life is much better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it…

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been apart of the Nest family for awhile now… from the Nest Thermostat to the wired Nest cameras. I was kind of skeptical about the battery life about going battery-only, but I’ve had for some months now… no issues with it. I plan on buying a longer cable to plug into it… that way I don’t have to continue charging it. But I like the performance of it so far….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. The battery lasts a few weeks. I found out my flowers in the driveway aren’t growing. See photos.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sent trash, not refurbished.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to recieve my cameras only to find the ones sent were labelled as recycle and were clearly not refurbished. They came without the power/charging cables and were filthy. Very dissapointwd!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, We're sorry to hear that the Nest Cam (battery) you received was in a less than ideal state. This is not the initial impression we want you to have with the products and services we provide. We suggest reaching out to BestBuy so they can address this concern for you. If you are in need of any technical assistance in the future, please don't hesitate to contact us on our Google Nest Help page here for immediate support: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Missing locking collar mount plate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disapointed the locking collar mount plate was missing.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for sharing your feedback about Nest Cam (battery). We regret to hear that there’s a missing component on your purchase. We recommend contacting BestBuy for your options, if your purchase is still under the retailer’s return/exchange policy.

      If you need assistance with the product, you can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Motion detection
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice having no cords, but battery only lasts few weeks. So put in a place that can easily be removed for charging. Although, having to readjust the angle every time I put it back after charging is a pain. But I’m sure that’s a pain with any battery camera. I might just leave it where it is & charge via extension cord. Other than that, it takes good clear video. Picks up activity fairly quickly and app notifies me within seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 4 out of 5 stars

    Decent to great outdoor camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be blunt, the camera is overall pretty good in all aspects. Night time view is good, sharp picture. Google's home app makes it easy to set up. So far no issues with weather disrupting the camera and it has no cover where I have it installed. Rain and direct sunlight has beat over it and still works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 5 out of 5 stars

    Easy to install, wide view, great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are solid, and their magnetic mounts make installation and maintenance easy. The images are clear and the night vision is bright. I have used Blink cameras and find the Nest Cam far superior to the flimsy construction of the Blink, which I have had to replace due to its inability to withstand the elements. The Nest Cam's ability to distinguish between a person/animal and the wind blowing a branch has saved me from needless announcements that I was prone to getting with other systems. The battery life is terrific after a solid charge.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    An easy way to add security to your home or office

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying that the cameras are so easy to use, move around, and view on your phone. The set up is easy through the Google Home app. The battery lasts for months and the video quality is acceptable with auto night vision . I also enjoy the various mounting options they provide in the box from magnetism to adhesives to—straight up—screwing the mount to a wall. They can’t be a little pricey, but they often go on sale and you can even find them re-manufactured here at BestBuy. I highly recommend this security camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great outdoor surveillance solution.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from my Xfinity cameras. I considered these because I am a Google user that has other Google Nest products on my home. The problem is that I had cameras from three different systems which means I had to go to three different apps to check any type of surveillance. My goal overall was to try to go to a single pane of glass meaning a single app for all of my surveillance inside and outside of my home. They had a benefit of going with the Google solution means that not only do I have a single pane of glass to surveil my entire property but it also integrates with my smoke detectors my doorbell my screens my television, lights, etc., so all of these things on a single app is beneficial and more efficient. This camera are sharp, the cloud device is great, and it integrates perfectly into my existing Google Home products. I also have Eufy cameras, which are better priced, but while they do integrate with Google Home, their integration is not as seamless. Also, one of the benefits of the new fees is the ability to record only to the base station. Issue here, is that the base station off and runs out of memory after you owned it for sometime so you tend to lose our travel footage. You can pay for cloud storage, but that is an added cost that brings it closer to in line with the Google offerings. Really caught a great deal of catching these open box. This really kicked the value option out of the park for me. This outdoor camera is great. Mounting can be tricky, make sure to take a few minutes to and plan out your mounting options. Dismounting to recharge is very easy, as it is held on with one of the strongest magnet is have ever seen for it's size. It is very secure. All of that said, I am running my with a solar panel. This is a lesson learned from other battery powered cameras I've owned. The benefit is that you can place them any and everywhere, but you have to climb a ladder every couple of months to dismount them and recharge the device. This. Gets. Old...solar panel are highly effective and I recommend this.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi bacbrakr, we appreciate your feedback about the new Nest Cam (battery). Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help, don’t hesitate to reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenesthelp Nest

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Power adapter

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera! I’m very happy with the purchase. The only reason for 4 stars is because of one cable/adapter inside of the box. Obviously it doesn’t work without electricity I need the cable and the adapter. I spent $15 extra to use the second camera. It doesn’t make any sense.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Good day, YaseminG! We appreciate that you like the Nest Cam (battery). We hear your concern about having one charging cable only for the 2-pack cameras. The camera can run on battery alone, and the inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

      Although you can plug your camera to a power outlet with the included power adapter for continuous power, the included power adapter is not weatherproof and not intended for outdoor use. We suggest using a compatible weatherproof cable (sold separately) for this purpose.

      We’ll share your feedback with the right team as we’re constantly looking to improve the reliability, usability, and use of various features. If help is needed, let us know by reaching us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Google nest wireless cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work well. Setup takes a bit longer than most and batteries die quickly in cold climates which I have not experienced with other cameras before. Easy to mount to surfaces and position. Camera pickup is responsive and reliable and pictures are clear.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Mikes, thanks for posting your review. We're sorry to hear that you had some difficulties with setting up your Nest Cam (battery). Your feedback on the battery life is appreciated. Be advised that the recommended operating temperature for your Nest Cam is -20°C–40°C (-4°F–104°F). If you're willing, we'd like to know more details about your experience so we can help you with finding ways we can improve the performance of your Nest Cam. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Installation, Night vision

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and great video quality. Night viaion is fantastic.

    I would recommend this to a friend
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