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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 144 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Nest Cam 2 Pack for its excellent video quality and ease of installation and setup. Positive feedback also highlights the impressive night vision capabilities and accurate motion detection. However, some users express concerns regarding the battery life and occasional issues with missing power adapters in the packaging. Overall, the cameras are praised for their functionality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 144 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good value refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy refurbished. Came with everything that a new one would. Booted right up, mount was easy to setup on the outside of my house. I attempted to charge the camera but the charge time seemed off. Said 1 hour until 100% but when I set it up, it said it only had 50% battery. Not sure why that is, but that's more a software thing in my opinion. Set up was seamless, just open the Google home app. Time will tell about the battery and if the UI is accurate for remaining percentage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great video quality and easy set up with Google Home app and Google account. Easy mounting as well. Battery seems to be lasting long, and its weathers some rain and high winds and still stayed mounted and working perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best Camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera and easy to set up and install. The picture quality is the best so far from the amazon off brand cameras and blinq cameras Ive purchased in the past. It is worth the price. The app is super sleek and easy to operate as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 5 out of 5 stars

    Catch those Deer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this camera. It even has great night vision. I catch the details of flying insects on camera because of the detail. I also catch the deer eating my hibiscus. Also the neighbors dog crapping in our yard.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    High quality home monitor camera / easy self insta

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this on a front porch to monitor my front yard and driveway as well as my porch. Very good rendering on my phone as well as on my nest hub (not required). Battery life is excellent at approximately 6 months. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality needs a better battery to hold charge in colder temperatures

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, achahrour93. Thank you for choosing Nest Cam (battery). We can see that you're experiencing some difficulties with the battery holding its charge in colder temperatures. At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4°F (-20°C), your battery may have less than half the life that it has in warm weather. The camera will continue to work, but the battery will drain because it can’t be charged. You need to bring it inside to a warm place, preferably at room temperature so the battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

      For other camera concerns, feel free to visit the Google Nest Help Center or contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    I’d buy another.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to my home security. I have been slowly adding security all based with Google Nest products. Picture it clear, night vision works great, although i wish it had more zoom clarity in the night photos, absolutely could be the lighting in my neighborhood. It is a little bulky hut tucks away nicely. I did add a security cable, given it’s a magnetic hold, which is strong by the way. Id like to get one more, just being the person i am, going to wait on a sale. One dislike. Need to use google home for this camera, not supported with the nest app, annoying since everything else i have is synced to the nest app.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 4 out of 5 stars

    One of the best wireless cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for a wireless outdoor camera for a while and this refurbished model has been great so far. It’s a little bigger than the wired version but it’s not huge. You set it up through the google home app and can watch a live feed even when not at home. Without paying for the subscription service it saves events for 3 hours that you can watch and download if needed. If you pay the subscription service you get access to videos for 30 days or 60 depending on which you choose. Daylight video quality is great and night time visibility works pretty well although it’s black and white. The sensors are very good and will pick up motion much closer than the camera that came with my security system. Battery charges via usb c and looks like it will last me about 3-4 weeks between charges. Overall I’m very happy with this and glad I could get it for a little cheaper

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Brad6702, thank you for sending your review on your Nest Cam (battery). It's nice to hear that your experience with the device has been great. We appreciate your feedback on the visibility of the videos at night. Rest assured we'll relay this to the right team for improvements in the future. If you have additional questions or need assistance with your Nest Cam, feel free to reach out to us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera but can be troublesome to get connected to WiFi and set up in all. For me took many times to finally get them to connect and work. But once set up it’s very reliable and works great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the camera not really for security but because I don't have any windows to the front yard. But I also have a family of Armadillos that keep digging up my plants. At first I wasn't sure what happened but the camera confirmed my suspicion. I also got 2 more when my sister was going through a nasty divorce.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outside camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really easy to install and great for security. Best item i have ever bought and will continue to buy more!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Battery lasts a little over two weeks, so best to install charging cable. New Google software less functional than original Nest software. Google raising annual subscription fee. Still, for me at least, great to have outdoor visuals of home when away.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great cameras. Had a few connectivity issues we needed the manufacturer to talk us through but, all good now. Do need to adjust the sensitivity if you live on a busy street and don’t want to be charging every 3 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very easy to install and has great quality. Its perfect!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Meh. Camera.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if I like these camera or I think they are just kind of a pain. Their battery life is just ok and you cant trigger an alarm or really use the speaker.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Emillk. Thanks for taking the time to share your feedback on the Nest Cam (battery). We hear your concerns, and we understand that having a notification feature through speakers can be ideal for you. We’d be happy to share your feedback with the right team for future improvements.

      Meanwhile, you can turn push notifications on or off for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app even when you're not at home. Visit this link to learn more: https://support.google.com/googlenest/answer/9210305

      You can also turn on notifications for certain kinds of events so that your camera will send alerts for types of activity that you care about. Alerts for Google Nest cameras are a bit more complex than for other Nest products since you can choose motion and sound alert settings, and change how and when you’ll get them. Here’s how:
      - Open the Home app .
      - Touch and hold your device's tile.
      - Tap Settings .
      - Select Notifications.

      For questions or concerns, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Good if you don't mind cloud storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. Can be plugged into a power outlet. Don't like storing video in the cloud anymore and google just raised prices on cloud storage.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, mugs. We appreciate your review, and we’re glad that you find the Nest Cam (battery) a good camera. We hear your concerns, and we’ve taken note of your feedback.

      Meanwhile, you can save and download video clips from detected events in the video history. The maximum clip length setting for your camera or doorbell will affect how long video clips can be. Then, you can delete your entire video history at any time if you want, and this only affects the camera you select. This will also delete any photo snapshots in video history. But keep in mind that deleted video history and snapshots are unrecoverable. Find out more details using this link: https://support.google.com/googlenest/answer/9219185

      If you need help with the features and performance of the camera, contact us through our support channels here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Saved money on buying one refurbished. At first the battery wouldn't charge but I found I wasn't placing the plug correctly. It needs to be exactly right for it to charge. Shows clear pictures and video and connects easily to google home. So far so good. Good Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, easy to install. It took all of 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the security

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great , sees and records everything clearly . Being able to see who is coming and going is a great comfort .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great camera and software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a great product. Make sure to inspect your product(s). They have been used and returned.

    I would recommend this to a friend
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