Customer Ratings & Reviews

Hi JoeD, thanks for the feedback you shared about the Nest Cam (battery). We hear your concerns about the QR code and the activation code, and we appreciate all the efforts you’ve spent on this. We hope you’re making the most of the camera features, and if you come across any concerns around the performance and functionality of the Nest camera, our dedicated team is always ready to provide you with services and support here: https://support.google.com/googlenest/gethelp

Hello there, ChristinaB. We're sorry to hear you ran into this issue with your order of the Nest Cam (battery). We encourage you to contact your retailer as soon as possible to return or replace your device. If help with the features or functionality of the Nest Cam (battery) is needed, we welcome you to contact us here: https://support.google.com/googlenest/gethelp

Hi rmbell3, thanks for choosing Nest Cam (Battery). The battery life of Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We'll also take your suggested feature into consideration since we are always on the lookout for ways we can improve our products and the features we offer. We hope you will keep a close watch on our blog site on future announcements: https://blog.google/

In the meantime, if you have any other support needs, you may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Sam7, thanks for sharing your feedback about Nest Cam (battery). We apologize if you’re unable to add the device in the Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need help with your Nest Cam (battery), you may reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Hi there, ChristopherP. We appreciate you sharing your review on Nest Cam (battery). We're sorry to hear that the first charging cable you received had a broken pin. This is not the initial impression we want you to have with the products we offer. we're glad to hear that you're able to get a working cable for the device. If you are in need of any assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Lawman. Thank you for taking the time to share your feedback on the Nest Cam (Battery). We apologize for any inconvenience you're experiencing with its shorter battery life.

The battery life of the Nest Cam (Battery) can vary depending on factors such as activity, temperature, and camera settings. To extend the battery life, you can try adjusting video quality, the length of video clips, time between recorded events, and use activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
- Busy: Approximately 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical: Approximately 3 months battery life (about 9 - 12 recorded events per day)
- Quiet: Approximately 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) recorded by your Nest Cam (Battery). If the short battery life isn't related to the frequency of events, then we may need to take a closer look at your device to understand what may be causing the issue. For further assistance, please don't hesitate to contact our support team by visiting this link: https://support.google.com/googlenest/gethelp

Hey there, SharonE. Thanks for giving us feedback about the Nest Cam (battery). We’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to learn more whether this issue is caused by the device or other environmental factors. Please contact us anytime and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi Propho, thanks for sharing your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment with the number of items included in your purchase. We value your feedback and we’ll make sure to pass along the details of it to the right team, as we’re always working to improve our products and services. If you need any assistance, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hello there, Benjamin. Thanks for sharing a review about the Nest Cam (Battery). We’re sorry to hear that your experience with its battery life is less than ideal. We’d like to investigate whether this issue is caused by the device, network, or other environmental factors. Please contact us anytime here and we’ll do our best to help you: https://support.google.com/googlenest/gethelp

Hello there, Crab. We appreciate your feedback about the Nest Cam (battery). We’re sorry to hear that your experience with its battery life is less than ideal.

Your camera could be detecting a lot of activities, as the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link can help: https://support.google.com/googlenest/answer/10901611

Also, connecting your camera to a power outlet with the included power adapter for continuous power will keep the battery charged. Please note that the optional power adapter is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately). Contact your retailer for inquiries.

For additional support, you can contact us anytime here: https://support.google.com/googlenest/gethelp