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Customer Ratings & Reviews

Your price for this item is $161.99
The comparable value price is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 91 reviews

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Rating by feature

  • Video Quality

    Rating 4.4 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are pleased with the Geek Squad Certified Refurbished Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and straightforward installation. Many also appreciate its reliable motion detection, which provides timely alerts. While some users noted the field of view could be wider, the overall condition of the refurbished doorbells was praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 91 reviews
  • Rated 4 out of 5 stars

    Overall good doorbell

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good doorbell, very little lag between the door being rang and notification. Makes it easy to respond quickly before people walk away. The camera could use a wider angle but overall good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best AI

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No annoying false alarms with the built in AI and we waited to purchase the subscription. I never knew there were so many stray cats in the neighborhood. Now we have an outside cat house to keep them warm in the winter. We ending up getting a 50% off a years subscription to Nest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doorbell pretty sleep look works perfect love the Christmas theme song

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Open box treasures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect! Went with the open box and it’s in excellent condition!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished product unfit for re-sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product arrived with clearly visible gouging to the glass camera lens. Immediately returned for a refund. How this was deemed resellable by the Geek Squad certification process is beyond me.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Joel. It’s unfortunate to hear about your experience with your order of the Nest Doorbell (wired, 2nd gen). If you find yourself wanting to try the doorbell again or any Google Nest devices in the future, we’d be happy to provide you with services and support for any concerns you may have, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Motion detection
    Cons mentioned:
    Field of view

    Rated 4 out of 5 stars

    Nice, but nothing is ever perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good- this doorbell picks up motion far better than my eufy 2k. It alerts my phone right away. There’s not much delay. It syncs well to Google hub and Google home although not perfectly (eufy performed terrible across the board but I have since bought a new router that may improve its performance). I also like the different seasonal bell sounds. The bad- first and formost, a subscription is needed to view anything past 3 hours.. so if something happened in the middle of the night, you most likely won’t see what it was unless you fork out $ monthly. The camera field of view is very small compared to my eufy. It syncs up alright but I honestly expected better from Google and nest. I’m alerted every time something happens but when I go to view a replay it plays part of the way through the triggering action and then freezes and closes out the app. Also it does not continuously record, you can only view live feed, and past events, not pick a random time of the day and go back and look at it. It also doesnt always record until the motion is done. I want the whole event. When UPS drops off a package, it doesnt even record until they get back into their truck sometimes. If they ran over my mail box on the way out I’d have no clue. And while the different seasonal bell sounds are nice on the hub and doorbell itself, it would be awesome if they could integrate that into the app notifications as well. Also worth noting, I had a good deal of trouble getting the doorbell switched over when I bought a newer router and it took a couple days of fiddling with it because I’m sure I was supposed to do something before I disconnected the old one. Over all this doorbell is decent for the refurbished cost but I will still search for one that does better in the areas I’ve mentioned.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, EvDomerese. Thank you for posting your review on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device was less than ideal when it comes to video recording and having a subscription.Your feedback is appreciated and we've taken note. We want to provide you with the best help possible and identify the cause of the issues you're having with the app when you want to view a replay. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Home Security and Convenience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Doorbell Gen 2 is a true game-changer when it comes to home security and convenience. As a homeowner who values both peace of mind and technological innovation, I can confidently say that this smart doorbell has exceeded my expectations in every way. One of the most notable features of the Nest Doorbell Gen 2 is its crystal-clear video quality. With a 4:3 aspect ratio and HDR support, the camera captures every detail with remarkable clarity, even in low-light conditions. Whether it's daytime or nighttime, rain or shine, this doorbell consistently delivers sharp and vibrant footage. The 3MP sensor ensures that you can identify faces and objects with ease, providing an added layer of security. The inclusion of intelligent features such as facial recognition is a game-changer. With the ability to distinguish between familiar faces and strangers, the Nest Doorbell Gen 2 allows you to receive customized alerts and notifications. This not only enhances security but also reduces unnecessary interruptions, making it a valuable addition to any busy household. The Nest Doorbell Gen 2's wide field of view ensures that you can see everything happening at your doorstep. It doesn't miss a thing, whether it's a package delivery, a visitor, or even wildlife passing by. The two-way audio feature is a fantastic addition, enabling you to communicate with visitors or potential intruders remotely. It adds an extra layer of security by giving the impression that you're always home, even when you're not. Installation is straightforward, and the Google Home app guides you through the setup process seamlessly. Integration with other Nest devices and the Google ecosystem is effortless, allowing you to create a comprehensive smart home security network. I must also applaud Google for its commitment to privacy. The Nest Doorbell Gen 2 includes advanced security features, including tamper detection and two-factor authentication, ensuring that your data remains safe and protected. One of the standout advantages of this doorbell is its continuous video recording with a Nest Aware subscription. This feature provides 24/7 recording, which is invaluable for reviewing events, should the need arise.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great Google home accessory.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're a Google home fan, you'll be happy with this camera. I would give it 5 stars but they have issues staying connected at times. We purchased this doorbell to replace one of ours that wouldn't stay connected. When a what doorbell cost you'd much, you don't expect to have issues with it. The older doorbell had wider view range but this one has more height range. The quality of the video is much better than the older cameras. I wish if Google wouldn't even decided to get rid of their nest app, because the nest ad was so much better with their doorbells than the Google home app.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, tbrown. Thank you for posting your review of your Nest Doorbell (wired, 2nd gen). We're sorry to hear that you're experiencing some difficulties with your device when it comes to connectivity. Your feedback on the Google Home app is appreciated and we've taken note of it. We'd like to know more details about your connectivity issues so we can help identify the cause and provide you with troubleshooting steps that may improve the performance of the device. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Solid doorbell with great camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished doorbell works as expected and was very easy to install. We have a newly built house (2016), so I opted for the wired install. The camera is clear and gives me very few false alerts. Night vision is bright, and the software is easy to use. It works well with my door chimes. The installation was super simple. Solid build, smart software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    My safety door bell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy, has amazing video quality. It's fast and and the recognition is unbelievable. Notifications works great and it's easy to install an settings too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Really great condition for a "refurbished" product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell itself is fine; there are a bajillion reviews of the thing all over the Internet if you are curious about the doorbell itself. (I found it easy to install, with clear instructions, and the picture quality is fantastic, even at night.) I guess I won the sweepstakes when it comes to "Refurbished" products; the only difference mine had vs. new is that it no longer had the shrinkwrap on it; everything else was pristine, down to the tiny little boxes for individual parts. I suppose if you order one and it's missing things or is damaged, just order another one and try again; for the discount BBuy is offering (I got $90-off vs. new) it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great quality doorbell - wish it had homekit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cidoeo quality is good. Responsive in google home app. Notifications are near instant. I wish it had apple home integreation. It sucks the consumer suffers flr these companies not getting along. 3 days of recording is fine but feels like for the price they should offer more. Very cloud reliant

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 4 out of 5 stars

    Nest DoorBell is the best choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Doorbell, Wired (2nd Gen) is a great video doorbell. I really like the picture quality and how well everything shows up on the app. You will get alerted when the doorbell is rang or when motion activated. You can even talk to people thru it which is pretty neat as well.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Peace of Mind Day and Night

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is in full color and crystal clear. It has a really good range and notifies me on my phone. It detects motion and starts recording before they reach the doorbell so it captures anyone trying to hide after they knock or ring. I can check the camera at anytime to see live stream. It gives me peace of mind to know when my high school son leaves on time in the morning and arrives safely after school. I am very pleased with this door ball.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Good doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. Easy to install. Could have better video quality. Mine was refurbished and it's been 3 months so far without issues.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Crscrz. Thanks for your feedback. Thank you for taking the time to share your experience with the Nest Doorbell Wired 2nd Gen. We're delighted to hear that you found the camera to be good and the installation process easy. We appreciate your positive feedback regarding the reliability of the refurbished device, and it's great to know that you've been using it without any issues for the past 3 months. We appreciate your concern about the video quality. You can explore ways to optimize the video quality. We suggest checking the Nest app settings. You can adjust things like resolution, HDR, and night vision to fine-tune the performance for your specific needs. If you have more questions and concerns, please feel free reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Motion detection
    Cons mentioned:
    Field of view

    Rated 5 out of 5 stars

    Much better than my last doorbell camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google home app is far more responsive than my old doorbell camera and paired app (Alarm.com). Very fast alerts for motion detection and able to customize what zones to ping your phone at. Only negative I can think of is the video quality and/or FOV could be a little better. Well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Great doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel much safer with this doorbell. It watches for movement and notifies me. I watch the recording or live action on my Google Home app day or night. If I want, I can talk through the doorbell. I can even customize the outside doorbell ring sound. I’m so glad I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    A step up from our alarm.com doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera was a steal. The materials are really quality and it feels sturdy on the door. The camera takes a very clear image with good colors and clarity. I got it for $60 on a flash sale, and it was completely worth it. With products like this where it'll be exposed to the elements, it's not a bad thing to get it refurbished. Save a ton of money and just know eventually it will get a little discolored on the button. It hooked up very easily with our Google Home network and we get more reliable notifications than we did from Alarm.com. The only downside is it doesn't integrate with our security system we have in place already, but that's not really a drawback. That's on the various home security companies and their walled gardens on interoperability. Get this when it's on a good sale ($80 or less). Very worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great value doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, quality is clear and pairs up easy. Installation was simple and included everything needed for a seamless process. Paired great with google home app so I know who’s at the door easily

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GOOGLE IS THE BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are creating a smart home using google home products. The google nest wired doorbell is the best solution for us. Seamless installation through the google home app and also installing the physical doorbell. Instructions are easy to read and follow. The doorbell functions very well and notifies you when someone comes to the door, packages, vehicles and etc. you can also modify your notification and focus on activity in specific zones you create. We also have nest aware where we are able to see 27/4 video history. Awesome product!

    I would recommend this to a friend
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