Customer Ratings & Reviews
- Model:
- GSRF GA02767-US
- SKU:
- 6522900
Rating by feature
- Video Quality
Rating 4.4 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Geek Squad Certified Refurbished Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and straightforward installation. Many also appreciate its reliable motion detection, which provides timely alerts. While some users noted the field of view could be wider, the overall condition of the refurbished doorbells was praised.
This summary was generated by AI based on customer reviews.
Don't buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced subscription service kills this piece of garbage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Monkaybizness. We appreciate you taking the time to share your feedback on the Nest Doorbell (wired, 2nd gen). We understand your frustration with the monthly subscription service, as it can be an additional cost factor. We value your opinion and want to address your concerns. If you need further help or other questions, we recommend reaching out to our dedicated team of specialists on our Google Help Center page here: https://support.google.com/googlenest/gethelp
INCOMPLETE - missing base plate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came but was incomplete. The base plate was not included and have to return it…WASTE OF TIME. Poor quality control to allow this refurbished item to be shipped out with missing parts.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PYNie. Thanks for the feedback about the Nest Doorbell (wired, 2nd gen). We can imagine your excitement to try its rich features. And we’re sorry to hear you ran into an issue with your order. We understand your decision to return it, but if you want to try the Nest doorbell again in the future and have some questions or concerns, please don’t hesitate to contact us anytime here and we’ll gladly help: https://support.google.com/googlenest/gethelp
Don't buy refurbished from Best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buys refurbishment process is to take a broken product someone returns, tape it up with common masking tape and resell it to you. Best buy is a doomed, joke of a company
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there! JammieB. We’re sorry to hear that your experience with ordering the Nest Doorbell has been disappointing. This is not the initial impression we want you to have with the products we offer. We recommend reaching out to BestBuy so they can address this issue for you. If you run into any technical concerns about the performance and features of the Nest Doorbell, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
Missing part.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but Chime Puck is missing from package so I returned it. Hesitate to order another refurbished video doorbell.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Dustin, Thank you for sharing your experience with the Nest Doorbell (2nd Gen). We appreciate your feedback and apologize for any inconvenience caused by the missing Chime Puck in your package. To address this issue quickly, we recommend reaching out to BestBuy from which you purchased your device. They should be able to assist you with the missing component or offer a resolution. If you encounter any difficulties or have further questions, our dedicated team of specialists are also available to assist you here: https://support.google.com/googlenest/gethelp
Doorbell was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell will not record activities neither will it notify me when an event happens.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jerry. Thanks for sharing a review. We’re sorry to hear that your experience with the Nest Cam (indoor, wired) is below your expectations.
You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
Meanwhile, a range issue or wireless interference can affect the overall performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your Wi-Fi. Check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more tips, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
Let us know by visiting us anytime at the following link if more help is needed: https://support.google.com/googlenest/gethelp
Missing Items
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was missing the chime puck so I had to return it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jonathan. We’re sorry to hear you came across this issue with your order of Nest Doorbell (wired, 2nd gen). We understand that you have returned it due to your experience. If you have questions or concerns, should you want to try any of the Google Nest devices in the future, you’re more than welcome to contact us here for assistance: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Upgrade Wi-Fi and transformer needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door bell itself is great and easy to install. Please make sure your Wi-Fi and transformer are upgraded to work with this doorbell. I had two geek squad visits and they were not able to install doorbell. I finally had to return the doorbell. I later purchased this refurbished one and was able to successfully install myself.
I would recommend this to a friend - Pros mentioned:Video quality
Works well. Great features.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, installation & set up was easy. Video quality is good.
I would recommend this to a friend Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it 79$ refurbished. Cane in original box with all accessories. I now have 3. Works perfect !
I would recommend this to a friendGoogle Nest Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal buying it from The Geek Squad refurbished. Works and looks great.
I would recommend this to a friendGood choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works well , great choice and good investment.
I would recommend this to a friend
