Customer Ratings & Reviews

I recently purchased a refurbished Pixel 7 Pro from Best Buy's Geek Squad. Unfortunately, my experience was far from ideal. Delivery Issues: The phone arrived without its original box or charging cable. It was simply bubble-wrapped and placed in a generic box. The phone had minor scratches on the back, which I could have overlooked. The most concerning issue was a rattling noise coming from the camera module, suggesting loose internal components. Returning the Phone: Due to the phone's condition, I decided to return it to Best Buy. The customer service representative initially questioned the missing box and charger, despite me explaining they were absent upon delivery. After some time and speaking with a manager, they accepted the return and issued a full refund. Overall Experience: This experience was disappointing and inconvenient. It raises concerns about the quality control and refurbishment process at Geek Squad. I strongly recommend that they thoroughly inspect and properly package refurbished phones before shipping them to customers. Additionally, I would advise potential buyers to: Carefully inspect the condition of refurbished phones upon arrival. Note any missing accessories and report them immediately. I hope to receive a response from Geek Squad regarding their quality control procedures and how they plan to address this issue.

My phone was delivered on time and it was the right one for me. Am happy that I awarded myself with a better phone from Best buy. Looking forward to buy something again at Best buy.

I bought this unlocked device and went to store and checked with the Geek Squad and they said the device is unlocked. Then i gifted it to my friends abroad and when they started to use it, it says phone need to be unlocked. POOR SERVICE FROM GEEK SQUAD. WILL NEVER BUY ANYTHING FROM BEST BUY. THEY CANT EVEN UNLOCK A DEVICE. A very bad experience

Great experience no problems just wish I would of noticed but this phone only takes wireless headphones I don't like that I guess I old fastion

It’s a fast and great phone except the fact after three weeks the screen turned black and I am having issues getting it replaced from Best Buy.

As close to new as you can get. I bought this to replace an ageing Pixel 6 and was the best deal around!

I desperately needed the upgrade and getting a refurbished one from geek squad gave me the best value

Wow. I'm impressed. Saved a tone and it is just like new!

Great value and condition. Purchased to replace a damaged Pixel 7 Pro. It was ready to pick up the same day. Would purchase again.

best buy lied in the advertisement here, I was sent a locked At&t phone. at&t refused to unlock it, and best buy's internal policy says that they will not replace the phone. best they can do is "allow" me to return it and roll the dice and purchase one again, hoping that I actually get the item that's advertised. but it's not listed as sold out or even in a limited quantity? clearly they believe they have the stock to continue selling it on their website, but they can't confirm a replacement phone because it's "refurbished" and they have some ridiculous policy that makes no sense. this is absurd in the extreme. y'all should be ashamed and you should fix it.

very good and has lasted very well with out issues

Wish i switched from iPhone sooner. Been an iPhone user for 15 years. What a waste of time.

Great quality. I did not know how good these phones were till today!!! Will recommend.

The screen display went off in 2 years. Quality is bad.

Best service and best product. No damage no scratch. Delivery on time

Very good condition and great price for what you get, shipping was quick as well.

Great refurbished Pixel 7 Pro, for my daughter! Great Christmas present.

Great product. It does everything that is it is supposed to do.

Google pixels screens crack with anything very bad quality. I have replaced a total of 5 screens so far. 2 of those were covered by insurance and the other 3 I had to pay out of pocket

This is a refurbished phone. Out the box it has a scratch. Phone set up was frustrating with no text box. Then a week later, a newer pixel came out with a better deal.