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Customer Ratings & Reviews

Your price for this item is $158.97
The comparable value price is $899.00

Customer reviews

Rating 4 out of 5 stars with 153 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers regard the Geek Squad Certified Refurbished Pixel 7 Pro 128GB (Unlocked) highly, particularly praising its exceptional camera quality, stunning photos, and impressive battery life that easily lasts a full day. Many also noted the phone's excellent condition upon arrival and smooth performance. While some customers had minor concerns about the packaging, the overall experience with the phone itself was overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 153 reviews
  • Rated 1 out of 5 stars

    SCAM ! Geek Squad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unlocked device and went to store and checked with the Geek Squad and they said the device is unlocked. Then i gifted it to my friends abroad and when they started to use it, it says phone need to be unlocked. POOR SERVICE FROM GEEK SQUAD. WILL NEVER BUY ANYTHING FROM BEST BUY. THEY CANT EVEN UNLOCK A DEVICE. A very bad experience

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,
      We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 7 pro. If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was delivered on time and it was the right one for me. Am happy that I awarded myself with a better phone from Best buy. Looking forward to buy something again at Best buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Screen turned black after three weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fast and great phone except the fact after three weeks the screen turned black and I am having issues getting it replaced from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience no problems just wish I would of noticed but this phone only takes wireless headphones I don't like that I guess I old fastion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone without being tied to a carrier!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As close to new as you can get. I bought this to replace an ageing Pixel 6 and was the best deal around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I desperately needed the upgrade and getting a refurbished one from geek squad gave me the best value

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Green line on screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen display went off in 2 years. Quality is bad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. I'm impressed. Saved a tone and it is just like new!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    false advertising

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy lied in the advertisement here, I was sent a locked At&t phone. at&t refused to unlock it, and best buy's internal policy says that they will not replace the phone. best they can do is "allow" me to return it and roll the dice and purchase one again, hoping that I actually get the item that's advertised. but it's not listed as sold out or even in a limited quantity? clearly they believe they have the stock to continue selling it on their website, but they can't confirm a replacement phone because it's "refurbished" and they have some ridiculous policy that makes no sense. this is absurd in the extreme. y'all should be ashamed and you should fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and condition. Purchased to replace a damaged Pixel 7 Pro. It was ready to pick up the same day. Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and has lasted very well with out issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i switched from iPhone sooner. Been an iPhone user for 15 years. What a waste of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I did not know how good these phones were till today!!! Will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service and best product. No damage no scratch. Delivery on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition and great price for what you get, shipping was quick as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refurbished Pixel 7 Pro, for my daughter! Great Christmas present.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen is garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google pixels screens crack with anything very bad quality. I have replaced a total of 5 screens so far. 2 of those were covered by insurance and the other 3 I had to pay out of pocket

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It does everything that is it is supposed to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad scratch out the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a refurbished phone. Out the box it has a scratch. Phone set up was frustrating with no text box. Then a week later, a newer pixel came out with a better deal.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having an issue with your Pixel 7 Pro.

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 1 out of 5 stars

    Think twice before you buy BestBuy Refurb (online)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say this; "you just never know what they will send you". My phone was damaged, I gave up a very good trade-in phone for a damaged one. The only option I have is to get a refund. Bestbuy is a good store, but my advice not to trust the store's "Geek Squad Certified Refurbished Department". They are sending out damaged phones. Just beware of that and read the other reviews that say the same.

    No, I would not recommend this to a friend
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