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Customer Ratings & Reviews

Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 10343 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
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  • Rating: 2 out of 5 stars

    Didn’t work out for me

    Posted
    Dang
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had some interruptions on my WiFi using these it may have been human error,but then again it may not have been. I have a large house and was not impressed

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good when it works

    Posted
    Kailuh
    • My Best Buy® Elite Member

    I have a set up of 3 google wifi points and at first, it was perfect but things went downhill quickly. This product overall is good but when it comes to the setup or resetting if the wifi goes down it is a pain in the neck to reconnect all of them to the network. I live in a 1300 sqft apartment and it gives me errors such as wifi point not in range when really its only a room away. Do I like it yes but when it stops working its not worth the hassle trying to reset it up spent hours at hand on the phone with customer service and still was not apple to add my last wifi point how annoying.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible product

    Posted
    WickedJoker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This product does not work even with support on the line I could not get the units to join a mesh. The First network setup just fine when I went to add the additional WAP they simply failed and would give different errors from not close enough to home device, or unable to register. I spent 3 hours on the phone with google support with them finally stating they would move it to tier 2 support and they would have to call me back. Really call me back after wasting 3 hours of my life? I will try another brand but if you can stay away from this garbage!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    chic home wifi mesh

    Posted
    danikat
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Lovely packaging (I plan to reuse the box). Setup of three pods took approximately 45mins. Google app requires bluetooth & locator to be turned on during the setup. After first hub setup, app would report error configuring additional wifi points. Editing each additional wifi point, however, seemed to fix the problem. It reported a couple devices on the wifi as "Chrome OS device", but didn't report device name to make it easier to determine what else was on the network.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I used to have an extender and would have to manually switch between it and the router. Now I don't have to with Google wifi's mesh technology and I've full bars throughout the house. I love it! On a side note, best buy needs to credit my account with the my bestbuy points I've earned for this purchase. The "report missing points" comes up with an error. Everything is typed in correctly but it says it doesn't exist. I've tried several times.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product but rocky start

    Posted
    Chucklof
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Setup involved two calls to customer service. Even when the Wifi points were right next to each other I kept getting an error message that they were spaced too far apart to recognize each other. The good news: customer service spoke English and were quite attentive. The solution was wiring them together, one at a time to the main wireless point via Ethernet cable. Once complete, I could disconnect and place them throughout the house. Service has been flawless since. I had a dead spot upstairs and my Apple TV would constantly buffer. That is gone and it's quick as lightning now. Highly recommend.

    I would recommend this to a friend