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Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9899 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Not ready for primetime use

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good: Looks good, easy to set up, pretty app., Easy to set time-of-day restrictions, mesh networking, can plug other devices directly into one of the remote units. Tech support is friendly. Bad: Must use the app to configure the network, you can't use a PC for setup - this isn't a huge deal, but a bit of a change if you are used to advanced set up options. The main issue, and why I can't recommend this system to anyone, is Google's update process... You have no control over firmware updates. The unit will update when Google pushes an update. You have no notification, and no way to block or postpone the update. This means that your network could go down at an inopportune time. If there is an issue with the firmware, there is no way to roll it back; you are left waiting for Google to push another update. This is the main issue here... there was an update at the end of March that caused numerous people to have issues with their main Google Wifi unit locking up and changing to a solid blue light. (https://groups.google.com/a/googleproductforums.com/d/msgid/GoogleWifi/b3d79044-fa92-4218-837d-42ae0662c594%40googleproductforums.com) After receiving the update, every few hours to every few days the main unit will change to a solid blue light and all wireless and wired networking will fail until you power-cycle the main unit. A factory reset does not fix this. Google as acknowledged that there is an issue, but they don't have a fix yet. I understand that things might go wrong with an update, but the fact that you can't undo it, or get a quick fix is unacceptable. Since there is no way to block or roll-back an update, you are left stuck and waiting for Google to fix it. For me this resulted in 35 lockups and multiple tech support calls/emails over a 10-day period before I finally gave up and replaced the unit with a different router. Another issue people have seen with this system: https://support.google.com/wifi/answer/7335595?hl=en - If the Google Accounts engine is down, your router might randomly reset and all configuration is lost. I really wanted this system to be good, but in practice it has been a major headache. At this point I would not recommend Google Wifi to anyone, there are much more robust/stable options out there. If Google changes this update process and allows you to roll-back it wouldn't be so bad, but as is, it's simply not worth it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Tech/Best Hype

    Posted
    lancia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This has to be the WORST piece of tech I have bought in ages. I bought it initially for the pause feature and parental controls. On paper it sounds great. In practice it didn't work. I constantly found my kids on the network past the time the should have been on the devices that were specifically blocked. I also had problems where a device was sitting right next to a mesh puck and it would try to connect to the puck all the way on the other side of the house...you know...the one that is too far away and the reason for a mesh network in the first place. No amount of moving the pucks around seemed to matter. Then they released an update that completely invalidated a bridged setup. I have 2 pucks hardwired into my network on either side of the house with a mesh in the middle. Makes sense...but not to Google. There is some code there that even when there is a hard wire, the pucks need wireless to communicate with one another and since my ends were out of range of one another it caused an IP storm on the network which means it looks to be connected fine, reports that it is connected fine, but there is zero internet. They released a patch that seemed to fix it...that is of course, until recently where they have totally broken this even more than before. Within the last week at random times one of the pucks just stops working. I used to be able to restart the network from the app and while annoying, at least it worked. Now, I cannot even do that. I have to physically pull the plug on the puck. The app is totally useless. It says it restarts but it doesn't. Only a hard restart actually works. The idea is solid. The hardware and software are total crap. I spend a lot of money on technology and this is by far the worst piece of tech I have purchased since Windows ME.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had to Replace due to poor performance

    Posted
    Mike
    • My Best Buy® Elite Plus MemberElite Plus Member

    Google Wifi is a great concept but the performance when linked to the one of the satellites drops considerably and the range is poor which kind of defeats the purpose of a mesh system. When I was next to the primary puck I would get ~300 Mbps which is in line with what I should be getting. When 5 feet away from one of the satellite pucks that has an excellent connection per the Google Wifi app I was only getting ~100 Mbps which is 1/3 what I should be getting. The issue is that the satellite was in my office where my needs demand more speed and as a result of the weak satellite it was a struggle to save/send files, especially in excel. Also, the range on these are very weak and walls will cause issues. I only got ~50 Mbps (300 Mbps Plan) when I was 2 rooms away (15-20 feet) from the satellite. One final frustrating issue I dealt with for the 2 years or so I used with these routers is the Google Wifi app. The speed test on it worked fine when I first got it and then I started to see slow speeds. Essentially my main router was showing around 200 Mbps (before I upgraded my plan to 300) which is what I should be getting but then all of the sudden to 50 Mbps. I can't tell you how much time I spent on the phone with Google and my Internet Provider because I thought my speeds were slow. Went through so much troubleshooting with Google and nothing worked, then they said it could be due to them using YouTube servers for their speed test and they would fix it. This is after a few hours on the phone. They fixed it for a week then it reverted back. I used 3rd party speed tests which were in line with what I expected, google was always wrong. The most frustrating part is that before I knew the app was garbage I spent so much time on the phone with Google and my ISP with each blaming each other. I recently bough the Orbi 2 pack mesh and it's performance blows google wifi out of the water. I would not recommend Google Wifi #1 due to performance and range and #2 because their speed test is wrong and they refused to fix it in the 2 years I owned it (google speed test issues and you will see it's not just me).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Only lasted 1 year and that's about it....

    Posted
    GadgetMan24

    The 3 pack worked great for exactly 1 year and up until the warranty was valid. As soon as the warranty period ended, I started having major issues with the mesh pods. The mesh pods would refuse to stay on the system and will constantly start glowing orange every 25 seconds. It did not matter if the mesh pods were literally 1 feet away from the base unit or 15 feet away. The units randomly loose connection and fail to re-establish with the base pod. The base pod by it self works great with no issues but the range isn't enough for the wireless camera outside the house. After factory restarting the network, creating new one, with different SSID, the mesh pods will 4/5 times fail to establish connection with the home pod. WIred connection would fix but as soon as you disconnect and move the pod 2-3 feet away from the base pod, they would loose connection and start glowing yellow. Was on google technical support for a total of 6 hours and 3 occurrences and NO solution. I would invest in this if you only need one pod...mesh system abosolutely NO. It has something to do with the software or firmware on my pods because rotating the pods as a base station has the same issue. Mesh pods fail to keep a solid connection. Now I am stuck with 2 pods that no longer connect to the base pod. I used to love it and have recommended to all my family & friends in the past but now....never !

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Worth The Hassle Unless You Need A New 1

    Posted
    S3V3NNDS1NN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I didn't need a new router. I just wanted a new toy. I wanted something that I thought would make my life easier. This Wi-Fi router was the complete opposite. 1st issue was that it didn't work with my NAS drive. After 3 phone calls and some tweets to Google and several miss steps on their part my network is back in order running fine. My WD NAS drive was not recognized. So I called they told me to do a few things which I did but I was told that they were just using forums online to figure out the issues. I thought I was talking to a tech person and not someone who was reading from random online forums looking for something that may work. Also I have a chromebook I couldn't try and do what they wanted me to do without actually having a windows computer. Then they proceeded to read to me what they were reading on forums telling me to do things that I didn't have to do with my old router. Things that I couldn't even do with the router or the NAS. So I told them it was fine and let them go after about 30 minutes. I disconnected everything. I set up everything probably 5 times thinking maybe something was backwards. I tried one last time and it still didn't work. So I disconnected it and packed it back up and I am returning it. The issue with changing the router is that it messed up all of my other things such as smart bulbs and even my garage door. Thankfully after several hours everything seems to be back to where it was. Definitely not worth the hassle of replacing a working router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk!

    Posted
    RNEL

    Just up'ed my service to 200Meg. Needed to get something to deliver that speed. First bought the Netgear AC1900. Didn't work like the sales guy promised it would. When I talked to a different sales guy, he said the Google WiFi would work well for my situation. It would work better than a router and would cost less than the Orbi Mesh and work just as well. Since I have a couple Google Home Mini's that work great, I thought what the heck. Not good advice. The modules would not talk to each other (they were 8-10 feet apart, nothing in-between.). When I could connect to the main hub, it dropped connection to the wire internet about 3/4's of the time. And when it did connect, the download speed was 1.5Meg (Did I mention I have 200Meg service). I've seen a lot electronic devices that I would call bad but, this takes the cake. After taking this back, I talked to our IT guys at work, they have heard nothing but bad stuff about this product. Google (or their partners) should have never released this. I ended up going with the Netgear AC3200 - AHHHHHHHH......... It covers my little house just fine and no dropped packets. By the way, my speed is now 215Meg. Side note: Google WiFi is too "smart" for some locations. You can not manage your own network. "It will do it for you." Maybe that is fine if you have a few devices but with my almost 20 devices, that doesn't fly with me (you can only assign a device to the higher speed up to 4hrs.). Also, it needs to work out of the box. This unit didn't. Again, JUNK!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not perform as expected and recommended.

    Posted
    Lacey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router - White Enjoy a consistent connection to the web with this Google Wi-Fi setup. The single access point is ideal for use in smaller homes of less than 1,500 square feet, giving you the ability to connect your... NOT TRUE! Our house is 1200 sq. ft. rambler We installed the single google mesh with no problem, that was wonderful, to replace an older Cisco router. We were very impressed. But after several days, and into the second t week I noticed my Samsung phone was using data even though I was in the home and it said wifi was connected. Unfortunately, the signal was not strong enough to reach my living room or kitchen and bedroom where I usually used my phone. This NEVER happened before with my other router. Verizon gave me an extra gig for my two weeks remaining. I had been going through data using it in my home ...should not have happened. We luckily were able to uninstall the google and get it back to Best B uy on the final day of the 14 day return policy. Since we reinstalled the original cisco router I have had no problem and my data usage has returned to normal and the signal is strong and adequate. Other customers should be warned about this. They must keep an eye on their data to make sure it is able to access the wifi completely.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst technical support I have ever dealt with

    Posted
    BobK1971
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you just want a simple system and only utilize a couple of access points, and no local switches, then this may work for you. Beyond that, don't waste your money. The system I installed has 6 of these units. I wanted all of them to be hardwired to avoid wireless issues. With most systems, this will only improve reliability and speed. However, most and sometimes all of these Google units would not recognize them being hardwired. Plus I have a 1Ghz modem and I was only getting 20-30 Mbs even when sitting right next to one of the access points. Every time I would reset the system, it would change whether or not each unit was hardwired or not. No lie, I spent over 20 hours on phone calls with Google tech support. Every one of them had different answers. But, not one of them could figure out anything. In fact it sounded like they knew nothing about their product as they were telling me to change things that were the complete opposite of what the setup guide and app said. Save yourself from having a headache. Buy Eero!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Crashed Internet

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Day 1 was 5 star rating, today 0 star rating! Set up was a breeze worked for almost a week. Says I was getting 27-29 mbps download better than the 21 before hook up. Then overnight no internet signal. Did factory reset per support website and nothing. Contacted Google customer support on phone for over 3 hours and she had me disable wi fi on AT&T modem and could only get one of three points to work. Setup says two other points too far from main point, move closer even though all three of them are less than 5 inches to each other. Contacted Best Buy Geek Squad and agent was arrogant, cocky, and interrupted a lot when trying to explain ultimately telling me AT&T giving me a weak signal, even after I told him it worked fine for less than a week. Been without internet for 2 days waiting on AT&T to get internet back up and running.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Google Wifi is under-whelming

    Posted
    Phroggie

    Google Wifi feels like its 5 years behind many of its competitors. Lately Google products have become more and more.... well, blah and this product is no different. Google Wifi comes with basic Wifi options and that's it. Google Wifi is only dual-band while many of it's competitors are tri-band. It allows you to choose a priority device, but there's a catch... you can only choose one priority device and for a limited time (max of 4 hours). What does that mean for you? It means more important devices like your home security system or smart thermostat could be bumped off the Wifi network because of other competing devices. I don't know about you, but I want my home security system to be the priority device over my kids watching netflix. Bottom line... you're not going to get anything special or amazing. The product is not for users that want more options or want more configurations to their Wifi system. This is a plug and play device that makes it easy for grandma to use but doesn't serve the needs of those who know the slightest bit of tech. Bottom line is that Google Wifi has a lot of areas to improve and for a tech powerhouse, this product doesn't live up to the name.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    jallanw

    Tried to replace my Netgear N600 Wireless Dual Band Router with Google Wifi. I thought since it was much newer, had 3 spots and had the app that it would be fine despite the bad reviews I read. I should've paid attention to the bad reviews. It cut my download speeds drastically on my PS3 and XBOX 360. I did connection tests on both: PS3: 4.3 Mbps download speed, 942.7 Mbps upload speed & XBOX 360: 1.12 Mbps download speed, 5.17 Mbps upload speed. I reconnected my old router and the PS3 went to 13.9 Mpbs download speed, 2.8 Mbps upload speed and the XBOX 360 went to 7.17 Mbps download speed and 4.40 Mbps upload speed. I researched changing DNS addresses which helped slightly but, I ultimately decided that $300 compared to the $80 I spent for 1 router that worked great for years just wasn't worth it. I couldn't stream some movies from my PC that I have no problem doing with my old router. Quite disappointed and expected more. I will be returning this product and going back to a single router system.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Never assume recommendations are right...

    Posted
    No1Speshal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After the initial setup I tried to change the LAN IP, DHCP reservations, and Port Forwarding. After DOZENS of attempts NOT A SINGLE SETTING SAVED! I could not even get the app to show me the password for the network, which is one of its simpler functions! Five hours later and after talking to Google techs for over an hour I learned one thing - that I STUMPED Google. They have no idea why it doesn't work and had no fix for me whatsoever. So I'm returning it. Then I learned that I should have done much better research since this device does NOT support dynamic DNS like DynDNS.org. This and its inability to save ANY settings makes it of no use to me. I don't know if it's the internet provider (CenturyLink) or as suggested by Google the Android app (?????? really????) that's to blame. I can't say. All I know is that unless you want a router you can just drop in place and it works without any ability to do anything else, do not buy this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY!!!

    Posted
    travisophila
    • My Best Buy® Elite MemberElite Member

    They have updated the on board software so that you cannot set the router to a specific band (i.e. 2.4ghz or 5ghz). The reason this is a problem is that if you have smart home wifi devices, such as wifi controlled plugs, almost all are 2.4ghz. Some of the apps for these devices will NOT let you hook up your device if the phone that has the app is not on a 2.4ghz band. If you are like me, with a bunch of 2.4ghz which will not hook up if the phone setting it up is not a 2.4ghz, well thanks to Google and this router, you are out of luck. Those smart devices aren't even good paperweights. I have wasted hours with Google help to resolve this problem, they claim not having the ability control bands is for your own good. If you have smart home devices, or plan to get them, then buying the google wifi mesh system is going to be a waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work with any wifi calling

    Posted
    Mgrayz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this to cover my 3500 sq ft home and make sure that the signal works great in all area of the house. While it did that, I realized and found out that it doesn’t work with AT&T wifi calling which is very important to me as I dont have any cellular signal inside my house (my house, is newly built and the insulation that was used, made it impossible for any cellular signal to go through). Needless to say, I spoke with so many google technical support agents as well as AT&T to try and troubleshoot it but all were just tedious long conversation that turned futile! I went to google product forum and found out that it has been a problem known to google but they are not doing anything to resolve! To make the story short, I am an unhappy customer left with a very expensive wifi mesh router that is limited to what it can do. I will try to return it and get Eero, which I heard works sweetly with everything!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't go for it - Cheap Hardware

    Posted
    Gansat
    • My Best Buy® MemberMember

    As like everyone, I trusted Google brand and bought this without a second thought. But I was shocked that this device failed in less than a month. Initially It wouldn't power on immediately, but after 4-5 hours. Then few days later it wouldn't power on at all. Even more shocking experience was their customer support. They wouldn't replace the device but just experimenting with power adapter and other parts. Worse is I need to be behind them all the time to get a status update. It's been almost 10 days since I started to request for a replacement and it's not resolved yet and we're without wireless internet for 10 days (you know how hard it's these days without that) Don't buy it blindly for Google, go for other brands.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not quite ready for prime time.

    Posted
    JamesFoe
    • My Best Buy® Elite MemberElite Member

    First off, it's a beautiful product and the presentation with the packaging is one of the best I've ever seen. The setup was easy and the app worked perfectly. On the first night, we noticed speeds that were ridiculously fast! I was quite impressed. However, impressed quickly turned to disappointment the next day when everyone was awake! Streaming crippled all other connections and no matter how close the units were in proximity to one another, they would not stay connected in the mesh. I even lined all three up next to each other as a joke and they still behaved as if they were out of range. I returned it that day and got something that could handle the throughput. It's too bad because I was pretty excited about the whole thing at first.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    needs a router to work

    Posted
    universityacademic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the 3-pack Google wifi, from "Best Buy" and attempted to use the app through my iPhone to set up the system. Two hours and fifteen minutes later with continuous (i.e. 2 hour) phone support from the courteous Google wifi customer service, the system was able to work once it was connected my old (i.e. 13 year old ) router. And my old router was then connected to the modem. In other words this system does not perform as a router replacement because it needed a router to work. Therefore I call this false advertising. Once this system is connected to a router and then connected to the modem and internet, it will work. I phoned my internet provider about this and they reported to me that they have received a lot of complaints about this system for the same reason. I was advised to return it and get a different system.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrendous experience

    Posted
    Jordan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Worked great for the first 9 months. Now the points no longer connect properly to each other (the app says they have a poor connection even when they are all right next to each other) and the internet connection no longer works (various tests show that my current modem works fine, but these points do not). The worst part though is dealing with Google’s customer service. They gave me the technical support runaround for almost 2 hours, having me unplug and plug back in, factory reset, change position of the points, etc. When that was continuing to prove fruitless they then sent me an email requesting me to run all manner of congestion and connection tests even though we spent a great deal of time finding that they DID NOT WORK. Horrible product and even worse customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk - do not buy

    Posted
    BGBigDog
    • My Best Buy® MemberMember

    This mesh networking set does not work. You may be able to set up the first puck, but subsequent ones will not be able to be added, negating the mesh networking feature. I spent all day trying to get this to work to no avail. That included 2.5 hours on the phone with Ken from Google support. Nothing suggested worked, and even with the primary and secondary pucks being inches apart, the app stated they were too far away to be set up. Eventually Ken wanted me to restart my phone (you can’t do any setup from the web btw) and said he would call me back. Unsurprisingly, he never called and I was left to try on my own. After 10 hours of struggling with this I gave up. Do yourself a favor and buy something else. This product is not worth $10, let alone $250.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolutely disappointed...

    Posted
    Valido

    OK, I don't usually do reviews but I decide do this one for those who expect the same or more than I expected, I really like the minimalistic and easy setup but in my medium apartment I didn't have a good signal at all, in my bedroom the connection switched automatically from 5ghz to 2.4ghz do the poor signal and therefore the speed slowed down almost a half. I consider it a good idea but it need more development and performing enhancer. For now it doesn't worth the price for me, even a single point. Pros: (FOR ME) 1-Dual band 2.4ghz/5ghz 2-Bandwith prioritization 3-Minimalistic design 4-Easy setup 5-Remote access 6-Automatics updates Cons: 1-Just an Ethernet port 2-Poor signal coverage

    No, I would not recommend this to a friend