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Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9899 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Not for advanced users or complicated wifi setups

    Posted
    FrankR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was one of the most frustrating technology purchases I have ever made. Before purchasing the product I called Google to make certain that it would work since I CANNOT turn my current providers router/modem into bridge mode (Verizon Fios) as this will disable MOCA and make a few of my cable boxes paperweights as they rely upon this connection method to get cable and VOD. I was assured that this would not be a problem, though they weren't very familiar with what "MOCA" was. This was disconcerting but I figured that at worst I would simply return the units. To that end I went to my local Best Buy and bought the three pack. Setup was easy and my wireless connections worked far better and my few weak and dead zones were gone. However, oddly the second mesh unit that I had in a wired location in my Family Room was not showing as wired in and was instead working as a mesh unit. Odd, but I thought Google would obviously have a support document to say how to set this up properly. They did...but it was amongst the most vague and poorly worded tech documents I have ever seen, mostly with an intuitive flow chart to make it 'easier' then any real text. I gathered from the information there that I had to have the ethernet cable going from the secondary Google Wifi port on the primary Google Wifi device direct to the second Google Wifi device. Since they're on different floors they were originally going through two unmangaged switches on this journey. This did not work. Thinking that perhaps they meant directly into the Wan port of the device downstairs I switched from my Unmanaged Switch to that port directly from the wall both upstairs and downstairs and it did work and showed up as a wired connection. Sadly, it did not pass a connection from its second port back out to all the other devices plugged into the unmanaged port downstairs. This is when I first called Google Tech Support. They were completely useless. Not only did they have no clue what bridge mode or MOCA was as my fear was that the Google Wifi was trying to provide its own IPs and was messing with my primary router. They did not understand why that was a cause for concern. Nor did they have any idea how to provide assistance. There main mode of support was 'turn/unplug everything and turn it on again.' When, I had of course done this before calling them. That old chestnut of tech support ignorance out of the way the level 1 tech connected me to a level 2 and finally level 3 tech all of which remained utterly clueless and none of which knew at all what bridge mode meant or if my main router was causing a problem like I suspected. Eventually I seemed to come across the solution myself and disconnected the port going into my living room from the primary Google Wifi point and then plugged it back into a unmangaged switch upstairs. Then from the end of that connection downstairs into the secondary Google Wifis WAN port and then from that ones secondary port into the unmanaged switch there. And suddenly everything seemed to work. Getting off the phone with the Google Support tech I tested the connection and everything seemed to be working well. Upon waking up the next morning however I noticed that the Living Room secondary unit was again acting as a mesh unit and was not seeing the wired connection and again all my devices connected to it were offline. Annoyed I just figured the wired connection was not to be and disconnected the secondary units Ethernet ports and went back to my previous connection type happy that at least I had an expensive though working quite well wifi booster. However, upon opening up my Plex server to watch some movies I noticed that it failed to connect. Fearing the worst I attempted to log into it with my NAS's web interface only for the IP to come up as unresolvable. Going upstairs I checked the NAS and found that its IP had been somehow reassigned by the Google WIFI router even though it had never been directly connected to it at any point. Groaning I checked the rest of my devices. All of my port forwarding and permanently assigned local IP addresses had been broken by the Google Wifi. This was infuriating but not entirely unexpected. Throwing up my arms in defeat I went into my Fios modem and put it in bridge mode. I knew if I was going to make this work I'd just have to deal with the Google Wifi as my new main router. And I never watched much TV anyway, so I might as well embrace this as finally cutting that cord. So not a big loss. Sadly, the Google Wifi's port forwarding, MAC address filtering, and IP reservations were completely lacking and in fact worse then a cheap $25 router. So back to the store the Google Wifi units went after another totally unproductive call to Google support whose sole solution seemed to be 'turn it on and off again and wait an indeterminable amount of time for our diagnostics technicians to look over a report.' All of that said I think this is a great product for someone who has absolutely no complexity in their WIFI setup, and doesn't have any sort of MOCA boxes with their own proprietary connections. If you do, or want more advanced control of your network this product is not for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great idea, poor execution

    Posted
    KentuckyHouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love all things Google, so when the Google WiFi 3-pack became available, I jumped on it. Sadly, I've gone back to my old Netgear router after a month. Setup is brilliantly simple with the app. Being able to monitor your network remotely and monitor what devices are connected is great. However, I've had enough issues with the setup that I've decided to throw in the towel. I apparently mistakenly thought this solution would work in a "chain". You see, my modem has to be setup in my den which is at one end of my 1600 sq. ft. house. So I figured with the primary node in there, the second node in the middle of the house, and the third node at the other end of the house, coverage would be great. Unfortunately, that's not how this works (so far as I can tell). The second and third nodes need to have a good connection to the primary node. So instead of working in a chain, these need to be set up in more of a triangle pattern. That doesn't work for me. My front Nest Outdoor camera kept disconnecting. I'd walk through the house and my phone would connect to the second node, but when I got back to the den where the primary node is, my phone would remain connected to the secondary node and have a worse connection. Etc. Maybe I'm missing something and maybe I'll give it another go eventually, but before you buy, know what your layout will be. If you need a chain, this won't work for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overly Simple and Buggy

    Posted
    ChrisS
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    While the concept of this product is very cool, the product is overly simple and did not work well. This product is designed to simplify the setup of a home network. It is designed to take out of the box, plug in, and then setup with a mobile app. The concept seemed cool and I was excited to give it a try. However, while I eventually got it to connect to my cable modem, the mobile app had locked up my phone (iPhone 6) several times. When I tried to add the second and third mesh points, the same thing happened. I figured because the product was so new there were probably some bugs in the app so I let it slide. Once I got the network setup and working I tested the speed and it was ridiculously fast! It maxed out my 60MB/s download and 5MB/s upload speeds set by my provider. However, I was constantly losing internet connection from several of my devices. I'm not sure why I was getting disconnected, but it was very frustrating. Next, I went to setup all of the other wifi devices in my house (DVRs, TVs, etc.) and found that I couldn't remove the password from the wifi network. I keep all of my secure content on a secure NAS and leave my wifi open for all of my devices to connect. I couldn't do that with this software because it is oversimplified and doesn't allow for most of the options that a traditional router offers. And finally, I had my NAS, printer, Vonage phone and desktop computer plugged into my previous router. With this system you can only plug in one Ethernet connection to the main device. The workaround for this is to put the devices you need plugged in to the other 2 devices, but I decided that wouldn't work for me. In summary, this could be a very cool product for someone needing fast wifi throughout a large house, and for someone that isn't very tech savvy. Perhaps when the bugs are worked out of the mobile app and the software itself is less buggy I will give it another try.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn't Work Well

    Posted
    Skinny192007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a house that is about 3,000 sq ft between two floors. I installed the initial hub in my living room then the other two on each end of the house (no more than two rooms apart as specified). I had worse signal than when I had just a single router from Charter. I also found out that wifi calling doesn't work well on Google Wifi. Contacted Google and they said to try resetting the DNS however as I found out (and found others online who did as well) than only fixed it for about a day then no wifi calling again. I don't have great cellular service at my house so rely on wifi calling a lot. I returned this item and upgraded to the Eero Mesh System (One hub and two beacons). Everything was much better. My signal strength was improved and covered all of my house and lot. On top of that wifi calling worked flawlessly. As an added bonus since the beacons just plug directly into an outlet (no cord and have lights to act as a night light in rooms) I no longer had to see cords I was able to place the beacons exactly where I want them and not have to worry about extra cables laying around. Hands down would recommend the Eero instead. I have three TVs that stream DirectTV Now through and Apple TV with no issue among other devices also being connected.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Set up for parents, 2/23 bug took down network

    Posted
    apullin

    I got a 3-pack of these and set them up for my parents for Christmas. Everything was working great, but then on 2/23/2017, Google made a mistake and released a buggy firmware to the over-the-air updates, and it took down 2 of the 3 access points. The main one that connects to the cable modem still works, but the other 2 in the mesh are both down. The real problem is that this really leaves them stranded. They are elderly and only have basic phones (neither iPhone nor Android), which is why I am helping them in the first place. I got the Google Wifi to alleviate coverage problems that they had, but now that it randomly reset, they are back down to just 1 AP and so the product as a whole doesn't work anymore, it doesn't deliver the wide coverage that is the very intent of it! There is no way I can fix it remotely for them. There is no way that they can fix it. The only option is that I fly back there to fix it for them. I asked Google to reimburse for an on-site tech to help them out, but they don't, even though Google's own mistake created the problem.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great...

    Posted
    Benji
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So I decided to replace my existing ASUS router with Google WIfi becuase it was starting to show signs of failure already. I decided to invest on a mesh system in order to have a constant 5GHz band. Installation was a breeze. The problem came in when trying to connect 2 of my devices (laptops) to the 5GHz band. Initially they did at first., but after a while they went back to 2.4GHz. After seeing this behavior a couple of times I decided to contact Google Support. We went through the whole process of resetting the devices a couple of times and it seemed to do the trick (at least for i hour and a half). Funny thing is that the laptops are about 7 feet away to one of the wifi points. The Google support board have dozens of reports about the same issue. I think that this product is still a work in progress and it needs some close attention to this issue. In the current state, I can not recommend this product. If I keep seeing this problem for another week, I will have to return it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Ready for Gigabit Networks

    Posted
    TrishSanFrancisco
    • My Best Buy® MemberMember

    I was trying to avoid running network cables through my house. The setup of the google mesh was easy enough. It was clear that placement of these units was very important. And they don't like going through walls. I had to re-positioned the pucks 3 times before I could get out of the "poor" connection status. I have a 1 story 1200sq foot house. Once I got the pieces talking to each other in the "good" connection range, speed tests showed around 40mbps download. In contrast, when I ran the single wifi router that came with my new gigabit service to the center of my long hallway in the middle of the house (a location which the google puck did not like), I get 190mbps download speeds at the farthest point. So I ran the network cables through my house and returned the google mesh to the store. And a minor point, I was surprised that these units were not wall mountable. It might not matter in a larger home, but when you live in a city, all your surfaces are precious.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Returned this. Not ready for giga fiber speeds

    Posted
    Trish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased these so I could avoid running network cables in my flat. I had to move the units around several times to get a decent signal. They seem to care a lot about going through walls and such. I live in a 1200sqft 100 year old Victorian. Once I got a decent signal I ran some speed tests and they were very disappointing. I could barely get up to 40mbps download. I ran a wire to the center of the house and connected the wifi router that came with my internet service and could get btw 300-400mbps at the farthest point in my house. So wires won, mesh lost. Though the google wifi app was useful and setup was pretty easy. I have a feeling these will be great in a year or two. And probably perfectly fine for slower internet speeds. My tired 6 year old netgear wifi router while connected to slower (100/10mb) service beat the pants off this google mesh connected to my new gigafiber internet in every location that I tried. So I returned it and ran some cable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It works...kind of

    Posted
    PlatinumJack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went into the store looking for a WiFi extender because I needed to extend my coverage to our cottage which was about 200 feet from our wireless router. The salesman promised me this was what I needed and that it would work great. Though it does help me get coverage in the cottage, I now have issues streaming Netflix and amazon movies from my blue ray player that sits 6 inches from the router. It constantly drops my speed from 20+Mbs to 1.9Mbs or to even 0.0. I never had this issue with my older and cheaper Linksys E2500. I was thinking about returning it but I think I have lost my receipt. Oh, and it also doesn’t work as the salesman described. You cannot daisy chain the pods. Each pod has to connect to the primary router/pod, and each pod has a relatively short range. I live in a 1400sqft ranch home and sometimes struggle to get service in our bedroom even though the main pod is directly in the middle of the house and maybe 60 feet away. Buy a better product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Im not impressed

    Posted
    BioGimp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I get where people are coming from when they praise Google Wifi, but for me my experience was fair at best. I work in IT, I know how to set up and manage a dang router, yet because Google bottlenecks you with their set up process, their app kept me from setting up my wifi in a timely manner. On top of this, my latency went THROUGH THE ROOF, I was sitting at an average of +220ms latency when I performed my tests from a central location in my house using dslreports. Combine this with the port forwarding requirement when you use IoT devices and it was quite the setup experience to say the least. Definitely NOT what Google is advertising. Long story long, im over it, im returning this tomorrow and going to pick up a standard, non-mesh network, router. Hopefully Google will patch this latency issue with a software patch, but I just dont have the luxury to wait. Cheers

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Easy setup, ok performance, no advanced features

    Posted
    Petey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I know a lot of people that have this setup and when my router died, I gave it a try. It is super easy to set up, from base to satellite, and the coverage is okay given its size. For the basic user, it's everything you could ask for. After digging into the features within the app (everything is app driven) and realizing there is almost no advanced configuration settings, I put my desires aside and just let it ride. That lasted 10 days. Woke up to the device unable to connect to the router, contacted support, and their only piece of advice was "check with your ISP." I knew everything was fine with the ISP due to the wired devices on the network, and attempting to reset the device back to factory multiple times did nothing. Returned to the store and went with different product. I would recommend this to a friend if they are not technically savvy, otherwise I'd stay away for now.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Coverage; Horrible Reliability

    Posted
    Easton
    • My Best Buy® Elite MemberElite Member

    When I set up Google Wi-Fi, I thought it was the best system I'd ever had. But that all changed a few hours later. I walked into the Laundry Room, where one of my wifi points was placed, and for some odd reason it was flashing red. After 2 hours with google support and multiple resets, they couldn't even figure it out. I decided to buy another system, thinking the current one I had had some type of manufacturing flaw, but I was extremely wrong. I still had the same problem, and had tried everything, like setting them up right next to each other and trying another internet source (to make sure it wasn't our provider). When it did work (for about a minute), my internet speeds were slashed in half. I would definitely not recommend this product because even though it covered our entire house, it was definitely not ready for sale. I ended up buying the NETGEAR Orbi, which is, indeed, the best system I've ever had.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It Work, But Wait if You're a Tech

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, it works great as a mesh network in my home. All the weak spots are gone. But that's where the good stuff ends. My biggest problem is that the LAN IP address can ONLY be 192.168.1.1. That's not the addressing environment I use on my network and the Google IP address can't be changed, meaning if I want to use it on my network, I have to change the rest of my network. I've NEVER seen a router that doesn't let you change its IP address. I also find it odd that it's only configuration is through a mobile app. Having a Web interface like virtually every other router on the market should be available and then add a mobile app, if they want. Finally, the absence of a USB port to attach a network hard drive would be a real plus. Note that this is best when used with Google's OnHub router, which most people don't. So, if you have a VERY basic, out-of-the-box network, it works well, but if you do any configuration, wait for version 2.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not so great

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sounded great for the price but my modem is running at 150 MB and the Google Wi-fi at the modem runs at 25 MB. Called Google and basically they insist that I "must" put it in Bridge Mode if I don't want the slow speed. Bridge Mode requires you contact Google, get them to send you a link that allows you to run a diagnostic, run said diagnostic, contact you internet provider, have them contact Google to set up Bridge Mode, run another diagnostic and hope it works. If it is still slow they reverse it all and will send you the same product so you can try it all again, no returns after 14 days. Needless to say, not very user friendly.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Defective or Non Compatible

    Posted
    opalcala
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the single Router which didn't work well speed wise, so I bought the 3 piece set thinking it was a range problem. After two comcast visits and an independent IT guy, I've come to the conclusion that this router is either defective or not compatible with Comcast/Xfinity. When my desktop is hardwired to my modem, download speeds are 118Mbps which is the speed I pay for. When any device is connected to the Google router, my download speeds are 50mbps and lower. Spent an hour with Google support trying their troubleshooting steps and it's still not working. Oh, and now it's too late to return to Best Buy. Beware! If it doesn't work right away, don't wait to troubleshoot. Return and get a brand that is proven to work.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Drops Internet Connection Frequently

    Posted
    casper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have owned this product for just under 48 hours. Seemed to work well for half a day until it started dropping internet connection every few hours. Now it drops the internet every few minutes and have to reset it to regain internet on my WiFi devices. Never had this issue with my older router and my internet speed is at 112 Mbps. Searched this issue online and found tons of forums with people complaining about this very same issue for the past year. I don’t have patience for this nonsense and going to return. Gave it two stars because it was easy to set up and connect all my devices, otherwise pure annoyance. Google has not been able to resolve this for over a year. What a shame!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Guest Network Issue

    Posted
    LLcdPH
    • My Best Buy® MemberMember

    I received my Google WiFi right at launch and have been working with Google support to resolve an issue with the guest network. First, let me say that the main network is excellent. High speeds and solid connection. When running a speed test on the guest network, the results are slower than the main network. Google says this is an expected result due to the way the main network is prioritized. However; despite the decent speed with the speed test, web pages fail to download on any device (computer, laptop, phone) when connected to the guest WiFi. I've exchanged 20 emails with Google support so far and they are working on a fix. I'll try to update this once I have something to share.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Easy to setup and maintain.!

    Posted
    Nagarajan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pros: Catchy Design. Easy to set up and maintain. Decent price compared to the competitor. Consistent network speed across the mesh**. Kids mode. Device priority. Quick mesh/network test. Controlled access to Guest and limiting. Cons: Occasionally experiencing lag. Google says 1 pod will cover 1300sq ft, but I need 3 to cover a 1500sq. ft area (considering walls around). ** Need more pod to have consistent speed throughout the house (i use 3 pods). Overall., a decent product from Google. Could have been made better. I am using this because I like the design and decent price for 3 pods, which can be used for later.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Love the product while it was working.

    Posted
    Trueblue08
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only reason I am giving it a 2 star is because of Google's Wifi Support team. One of the other Google Wifi routers I have purchased stopped working after just six months, and the issue with it was the power cable. Their support team is absolutely horrible, and its been two weeks and last I heard is it is still under process. In fact, one of the reps, tried to tell me since I bought it from best buy they can't help me/replace the product. I have let Google know my concerns through Twitter, although someone reached out to me. But they are not any better than their support team.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    lan and management does not work without internet

    Posted
    rangerrick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If your modem goes down, or if your router doesnt get a correct IP or dns lease from the modem dhcp, or if for any other of about a million reasons you might not have internet connectivity, forget about figuring out why or using your lan, just reset everything and cross your fingers. Google will simplify your life by offlining your router, and not allowing you to manage the router or view network settings that might frustrate you until internet connectivity magically fixes itself... I want my money back, but It took longer than the return policy to figure out how dumb this things really is.

    No, I would not recommend this to a friend