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Google - Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router - White-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9885 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    It works, but...

    Posted
    Jules
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This wifi system well addresses one or two important issues. First; there is no question that this Mesh network fixes dead spots and dropout zones. Second: it is simple to set up and requires that the user not have a hand in configuration. That is a thing I'm not too comfortable with, not least because I have run into a problem that I can't seem to find a way out of without technical assistance, which isn't readily available. The packaging this system comes in is minimalist in style which directly reflects the relationship the user has with this device. I have to be honest - I love the smell of some plastic/electronic products when they are new - not unlike the "new car smell" - and I took a couple sniffs of this before getting down to business. There aren't too many ways to mess up getting the first unit plugged in and set up because you just pick one - any one - out of the box. Then simply open up the Google Wifi app and follow the steps: plug the modem in (this one will be the "primary point"), power it up, scan the code on the bottom, enter the information asked for, and wait until it is registered. Then place the next (a "mesh point"), power it up, and let the app find it, and do the third. You'll be prompted to test the network around this time. That's all there is to getting it up and running. All of my devices connected fine. The app controls all settings and it is particularly nice that each point is controlled separately. Each point's light can be dimmed or be made brighter and can be restarted independently of the others, and can be moved/removed through the app. My problem is one that I can't identify - there is a persistent red light on the primary that indicates something is not right. I went through a complete reset with the same result. I've attempted to contact their tech help via email but no joy so far (about 10 hours). My network isn't quite as speedy as with my previous router, but it does work albeit with some dropped wifi (about 5 times now - never with my previous router). Also, I'm not accustomed to having no web interface and so few available settings, and this router runs the 2.4Ghz and 5Ghz bands together so you can't choose which one you want for your devices - it is chosen for you. You can find which one each device is using within the app but that was not a nice surprise. At least there is a guest network available, and some basic IP, DNS, etc settings. Pros: simple to set up; multiple points provide robust coverage for a space underserved by a single wifi point; WPA2-PSK encryption and built-in TPM; attractive and smells good :); independent controls for each point; decent length of power cord Cons: this system is meant to operate on its own for the most part - not the right product for those who want or need to tinker and configure; no web interface; solutions to problems can seem frustratingly out of reach; no usb port; only 1 available LAN port on the primary point Summary: if you have some bucks and hate messing around in the guts of your tech products, and if you like the aesthetics of this, and especially if you have a relatively large area or several rooms to cover with wifi, then I'd for sure recommend looking at this Google Wifi network. My 4 stars - "good but not great" - are a net value of positives and negatives with coverage and aesthetics weighted heavily. If I ever get my "red light" problem worked out in my favor it might be a "great" product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but serious shortcomings for advanced network

    Posted
    LuvMySony
    • My Best Buy® MemberMember

    Setup of 3 wifi points was relatively painless and I found my apple devices to have very good connectivity throughout my whole house. I did find that the allowable distance between the wifi points in my house was less than what I expected. The documentation says that they should be no more than two rooms apart. The units were within two rooms but maybe my rooms are bigger than normal or my walls block more signal than normal. I have an established network with IP cameras, gaming devices, storage devices and smart TV's, phones, tablets and laptops with many fixed IP addresses and port forwarding configurations. Whenever I have changed routers before, I simply configured the new router with the same IP address range as the old router and set up the port forwarding and I was back in business with minor device rebooting sometimes. The major problem that I ran into with Google Wi-Fi is that you can not change the LAN IP address. It is hard configured to 192.168.86.x. This is a serious limitation that would make it very painful to convert my network over completely to the Google Wi-Fi mesh. I mechanism for setting up static IP addresses on your LAN also appears to be awkward. You need to connect the device to the network and then pick it from a list in the app to tell Google Wi-Fi to reserve it. Finally, the Google Wi-Fi app only runs on phones. I found that managing my network only from my phone was less than ideal. Bottom line is that it is more geared toward the novice user that needs better Wi-Fi coverage in their house. Any advanced users with more than just basic Wi-Fi requirements will be disappointed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Range. Simple to Manage. OK speed.

    Posted
    NYY0420A
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    In my last review for my Google Home I mentioned how I really like the no frills clean packaging and it shows once again from Google's Wifi system. Inside you see the 3 Wifi units and underneath is a quick start card along with 3 smaller boxes containing the power adapters for each of the 3 Wifi points. Routers are almost always somewhat bulky with a wide footprint, multiple lights and tacky looking antennas sticking out of the unit. This Google Wifi system is the complete opposite of that and reminds me of the Google Home design except this is even smaller. Wires are connected underneath so the plug ends are hidden leading to a cleaner look and antennas are internal. There is a light indicating connection status which can be adjusted via Google Wifi app. Setting up the initial Wifi point to act as my router is not difficult at all but unlike most routers in the market today that allow setup via desktop/laptop browser for instance, this Google system must be setup via mobile app with bluetooth enabled. The system stated that 3 units would be needed for up to a 5000 sq. ft. place but I live in a 2200 sq. ft and still needed all 3 units for better signal quality. Each unit has to be setup via the app but at least it is made easier by scanning the QR codes labeled underneath each unit instead of entering the information manually. I currently have a 200 MBPS speed package with Optimum and although the Google Wifi units report that the signals to and from the router is GOOD and the signal bar is maxed out, I am getting around 100 MBPS on the second floor. Testing the wired speed between my cable modem and Wifi router fetches 150 MBPS so there is a dropoff there as well. I was able to get 200 MBPS with my previous router. The hand-off of wifi connections to my iPhone or tablet is seamless from mesh unit to mesh unit as I move around the house, Just like setting up the units required a mobile app, the same app must be used for managing your network settings for Google Wifi. It is very simplistic and would be great for beginners. The brightness level for each unit can adjusted here with the option to turn off the light completely. There are options for Port Forwarding, Family Wifi and prioritizing devices. With that being said moderate to advanced users would find Google Wifi very lacking settings wise. There are no options to manually configure Wifi channel, frequency or VPN for that matter. I did not see a MAC filter option which almost all home routers have. This Google Wifi mesh system was just released to the public and is the lowest cost system in the market. Overall it is decent and has good potential going forward. My hope is that with improved firmware the speed will improve and they will allow more advanced configuration options. PROS: Good Range. User Friendly. Cheapest Wifi Mesh system in the market. Clean looking Design. Wires plug underneath unit. Very stable connections. Signal handoff from unit to unit is seamless and uninterrupted. CONS: No browser interface. Very limited network settings. Must use mobile APP and bluetooth. Average speed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good basic kit but with some HUGE FLAWS

    Posted
    PCGamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This review will probably be overlooked due to the glowing reviews MOST people give (which is also why I originally bought them). But truth be told, this kit is a VERY BASIC way to get online, yet that isn't a 'bad' thing. The biggest issue I have with this kits and many others like this are that you can't choose to have 2, distinct networks for 2.4 & 5 GHz networks, and that matters. If you want to separate your gaming PC or streaming box from all the 2.4 GHz traffic around you, you can't, as the system decides and there is NO WAY it can be overridden. There is no box, no choice, no nothing to allow this. That was the deal breaker for me as we have multiple 1080p security cameras around the house on the 2.4 GHz network. I would find my devices CRAWLING slow (we have 100mbps fiber) only to see they had dropped from 5 GHz down to 2.4 GHz. With NO way to change that feature, these are worthless to me. Although you may be saying to yourself right now, 'That isn't really a big deal', well yes, yes it is a big deal. And you will hate it when you're trying to stream Netflix in 1080 or 4K but it's stalling out because your Ring or Nest camera is streaming a feed also. Lastly, it's made by Google...come on, we ALL know they are prying as much data about you as possible from everything you do online. Why give them yet ANOTHER way to pry into your personal life. It's bad enough the ISP can see all your traffic, do you really want Google knowing what you are doing @ 2am...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just Okay w/explanation

    Posted
    RivMatic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let’s start with the positive. It’s an affordable mesh system, and the features are good. Each AP or ‘puck’ allows you to direct connect 1 Ethernet connected device or network switch (Major plus). Wi-Fi signal is SOLID, nothing on my network buffered. All videos on YouTube loaded immediately. I’m a cord-cutter and all mediums streamed flawlessly (Directv Now, HULU, Netflix, etc.) Here is my issue(s). I have Google Fiber and pay for Gigabit speeds. When I was in the room with the main Router my wireless speeds were ~200 dn and 100 up. However, when devices were connected to one of the APs speeds varied tremendously. At best they were 100-150 dn and 60-80 up. I called google and after an hour of trouble shooting, switching from their DNS (8.8.8.8) to the default DNS (192.168.x.x) speeds increased slightly but reliability dipped. After another hour on the phone with Google they FINALLY CONFESSED. Their system has device speed throttling. Meaning if the network detects the device doesn’t need “all of the speed” it will give it what it think it needs. WHAT??? Yeah,no! To top it off the seed is 1/4 of that when connected to any other AP other than the main router. Complete trash....

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as I hoped

    Posted
    TheNerdyOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reading a lot of reviews, I foolishly thought it would solve all my problems. Well, there have been a number of hiccups and disappointments, but overall, it's working and gives me pretty good coverage in the house. (large 3 story house). 1. I was planning to do ethernet backhaul between the units as I have ethernet on each floor. Whenever I tried this, my Internet went dead (even other things plugged in couldn't reach.) Apparently it's very finnicky about what switches, etc it's plugged into. I still haven't figured this out, and right now I'm using the (slower) wireless backhaul (communication between the nodes to the internet) 2. My linux drivers have trouble connecting to the network (it's a known bug) so I have to disable WirelessN mode. (another slowdown boo) 3. It uses a different subnet (not 192.168.1.x) than my old wifi, so I have trouble reaching my wired printers on the network connected to my original internet router. That said, the family controls are pretty neat, and it's easier to see who's on, and in general it's functioning pretty well. While I'm not a certified network technician, I'm pretty technical, and have managed IT departments. I was a little worried about not being able to control the details as you apparently can with the Aeros, and I think I was right. If your overall needs are simple, it probably works as smoothly as a lot of the reviews suggest. So I hesitate to say I wouldn't recommend it, but Caveat Emptor...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ups and Downs But Has Been OK

    Posted
    Snugglebear34
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Initially I researched the Velop and GWiFI and compared them for about 2.5 wks. Because the of price, I felt solid with the intel and made the purchase. I understand how WiFi works and whatnot and I must say, I had better speeds with my ISP supplied router than I have gotten with the GWiFi. It does cover the 2200 sq.ft if my house. SUPER EASY to setup with your iPhone or Android device. Love the parental controls, pausing the internet for the kids when it's homework dinner, bedtime. Signal strength is solid, by the pool, and through the up and downstairs of my house. But I guess, going back to speeds, I was expecting more. I even bought a WiFi blu-ray player to take advantage of my ISP-supplied 4 port router. In the end, I bought a switch, added it to the only port I left and ran the blu-ray player from the switch and speeds are INSANELY faster than via WiFi. 3/5 stars were given because of the lack of quality customer service when I needed support from Google. BUT THAT'S A STORY FOR ANOTHER DAY.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great idea with some flaws

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the Google WiFi to extend coverage to our newly added mother-in-law suite. My Moto G5 Plus has connection issues while my husband's iPhone does not. My phone gets dropped, cannot connect at all, or is as slow as molasses. However the app to manage the system runs great on my phone as long as I'm not connected to the very system it manages (the irony here is too much). I've never had connection issues before, nor do I have them on any other network. I've spent hours with Google's customer support but to no avail. I have the same issue with our Vizio TV. To work around it I have attached a Roku device. The 2 TV's in the mother-in-law suite have a built in Roku. They connect with no issues. All of our other devices work great, i.e. laptops and desktops. The coverage through the house is great on those devices.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Why?

    Posted
    Grimmy77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was loving this Wi-fi system until February 23rd. This was so easy to get up and running. It checked my work and told me that I had done well. Five stars! My only complaint was that it doesn't have a hole to hang it on the wall. Then it stopped working. I sent an e-mail to Google and was told that Google's server had a problem and screwed up people's wi-fi. Why is my wi-fi so deeply I nterconnected with Google's server? If Google gets hacked will my wi-fi be compromised? How much information is Google compiling about my internet use? I've gone from loving it to not trusting it! I now would not recommend buying this.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had heard good things about the Google router so I decided to give it a try . I wanted to use it to extend my range and also to get full speed out of my Xfinity connection . However I was never able to get over it Dmv however I was never able to get over 80 mbps and I was not able to figure out why . I ended up buying another router from media link and that seems to do the job better . Maybe it was a compatibility issue with my Netgear modem or maybe some interference from my other electronics . I also read somewhere that 2.4 GHz network is generally tap out at less than 1000 mbps, But since most of my devices were using 2.4 MBPS I still need that network.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great WiFi for Novice Users

    Posted
    ITJunkie
    • My Best Buy® Elite Plus MemberElite Plus Member

    Everything about this product is sleek and clean. Google has finally decided to copy some of Apples design sense. After having tried other mesh products (Amplifi, Orbi, and Luma) this stands out as a clear front running in the areas of speed, reliability, and setup. The setup is almost effortless and simple. Once connected everything just works. However here is where the love affair ends. There are no advanced features. If you are familiar with standalone routers from Asus, Netgear, and Linksys you will discover just about every useful feature is missing. Customizable DHCP, Dynamic DNS, IPv6, VPN Server, web management, etc. If you want something that just works and you don't plan to use any feature other than "it just works" then this is the WIFI set for you.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Extend Your WiFi coverage

    Posted
    JeffK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Google WiFi extenders are very good at producing an improved WiFi . In my case the issue was a new two story house that is concrete exterior and floors with the Internet provider service on the second floor. The one problem is that you must realize that this system like all extenders means you must select which network you are going to use - the Google WiFi or your Internet provider network. The Google service representative advised to that I should simply turn off the appearance of the Internet provider network and just use the Google network. Sadly this meant also going back to a number of items and resetting their networks such as the wireless printer and many of my homes smart appliances. Otherwise it was well worth the cost and extremely easy to install.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Google WiFi

    Posted
    Wonder
    • My Best Buy® Elite MemberElite Member

    I don’t know why people are so excited about this product. I have a large 1BR apartment and currently have Apple AirPort Extreme Station. I connected Google WiFi with two devices (one is in the living room and another one is in the bed room). I measured the WiFi signal with the WiFi SweetSpots app on my iPad. In my living room the signal was great (1Gbps and more), but in the bed room it drops sometime up to 60Mbps. When I connected back my Apple AirPort Station, the WiFi signal was 960Mbps and more in the living room, and about 460Mbps in the bed room. So, the conclusion is this Google WiFi maybe good for the large house, but for the 1BR apt there are better WiFi routers. Google actually recommends to locate its two devices two rooms far away from each other.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not the best for what I was trying to do...

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was trying to purchase something to extend Wifi into a detached garage 50 feet away. These units need to be within 30 feet of each other. In range, the signal is strong. They are also a no brainer to set up. I do have some signal in my detached garage but it is not good. I have a 2400 square foot house. I bought six units to try to get into that garage. Also, the older Dell laptop we have would recognize the signal but would not use it. I spoke to the help line for Google Wifi and they had no solutions. I found another review for this that mentioned that same issue, so it may be a Dell thing. While disappointed that I could not get full service in my detached garage, I feel it is a good product, I just wish it had better range between units.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as I had hoped

    Posted
    Clay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the ease of setting these up, and I love the way they look. When I say they're easy to set up, they are truly a breeze and a pleasure to get up and running. The downside is, for me they were significantly slow than my old router. Granted, the real benefit of these is the size of the coverage they offer, which I have no criticism of; they spread your WiFi around your house well. But, they were just noticeably slower, enough that it became frustrating. I might recommend these to someone who has no tech background and just wants to set up a WiFi and isn't worried too much about a bit slower speed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but needs some updating

    Posted
    RJKM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall it's a good system but definitely needs some updates. Cons: -Guest Network, works intermittently or not at all some times -Not IPV6 compatible -Main Network goes down from time to time and when we reset everything, it takes forever to start working again properly (not an issue of the local isp either-Cox) -iOS app UI is complete garbage (yeah I get it, you want us to switch to Andriod). Specifically calling out the "Priority Device" feature which needs an overhaul (maybe a quick search feature) Pros: -Cool box -Easy to set up -Speeds are pretty good when working properly -Range is decent for a 3000 sq ft house (although I may need to purchase another unit for extended signal)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Expand Wifi Signal Strength

    Posted
    tunu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Initially very happy with this product purchase. Recently having issues with connectivity and wifi signal dropping out. I had read reviews regarding requiring always on internet connection for the wifi mesh to function properly, but didn't think much of it. In the last few weeks the wifi signal suddenly drops out and I had to restart the primary router for the system to work. Hopefully, the dropout doesn't continue to happen otherwise I will be switching back to my old setup. I'm still having issues with signal strength in one of the rooms where I should have good signal all the time according to the google wifi app that helps you setup the mesh system.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK product but not the improvement I expected

    Posted
    DaftPict
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Setup was not too hard other than unexpectedly having to change the subnet of the IP addresses for all my devices so it wasn't just a matter of replacing my router with an identically configured network. My biggest complaint is that the performance is no better than what I had before even with 3 mesh access points. My wireless security cameras still drop off the network randomly and my roaming laptop frequently has poor bandwidth. If I wasn't 'replacing' a network it would have been a breeze. Now I've made the investment, I think I'll look to add another 1-2 mesh points if I can find them on sale to see if that beefs up my connectivity...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great WiFi - missing WPS

    Posted
    CDPrinter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I traded in my nighthawk x10 for this. Setup was super simple with the app. Great mesh system: 3 access points/ 1 SSID (WiFi name). 3 stars because in spite of WiFi coverage that was superior to my old nighthawk router, it is missing WPS which a few of my devices relied on. Also, only offering 1 Ethernet port per access point forced me to buy an Ethernet switch. Ultimately I returned this google WiFi for the more expensive netgear Orbi. I now get the same great reliable WiFi with the WPS and 4 Ethernet ports on every access point. If you just need WiFi, Buy this item, works well with a simple setup.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Google Wifi

    Posted
    Edgewood98372
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I didnt know that I would have a whole new wifi. It was explained that it would expand my current wifi and now I have two in my house because I run a home business and cannot change my business equiptment on wifi without having an IT Service call which I will get charged for. They only works okay and not as far as I really needed it to work. Work fine in the house, where my current wifi was already working. I needed it more outside the house, have one in the garage but its to far away to be any good. Really need to make sure what your purchasing before you purchase.

    No, I would not recommend this to a friend