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Customer Ratings & Reviews

Google - Home Mini - Smart Speaker with Google Assistant - Chalk-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 17726 reviews

97%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 26 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 105 Reviews
  • Rating: 1 out of 5 stars

    Very disappointing if you own more than two

    Posted
    nortex
    • My Best Buy® Elite Member

    In general, the Google home speaker system is lackluster and fails to rise much above a cute toy. In terms of playing music, even though the device is linked to a family music account, it will only play one song. This means kids and adults in separate rooms can't not listen to their own music selections. Speaker-to-speaker communication is non-existent. Each speaker has its own name, but you can't cast to a speaker specifically with a message. This means after one person goes to bed, no one can use Google home to communicate - even if they are in a separate room on a separate floor - because they will broadcast into any other's rooms and wake the sleepers. A second problem with broadcast is the lack of synchronization between speakers when broadcasting a message. A delay of up to 1/2 second is common and makes messages completely unintelligible. All the speakers have clocks inside them - why not use those clocks for a little bit of synchronization? Integration with other smart home services is superficial. We have Philips Hue lights (very cool), but the speaker very often mis-interprets simple commands like "turn lights off" as "turn lights up" and for controlling bulbs individually, you seem to have to say "lamp" instead of "light," which is a departure from american colloquialism. I rarely have trouble with people understanding my English. Worse still, you can't access the "neat" features such as color profiles or light-based alarm settings. You must use the Hue app for that. The devices themselves seem to be flaky from time to time. Both my wife, my daughter, and myself have had the devices accept commands, acknowledge them, and then take no action. This could be "singing a song", "broadcast a message," or tell me the weather. I can't quite seem to get the hang of when it's going to acknowledge its wake command. For instance, sitting a room away, I can at a moderate voice say "ok google" to wake my phone.... but the speaker down the hall around the corner in the next room takes over. On the other hand, if I'm 10 feet away from that speaker and give it a good authoritative "OK GOOGLE", I might get only a 50-50 shot at waking it. So, for the things I care most about - family communication, playing music, and controlling a smart home - the device is 0 for 3. I guess those Google speaker engineers live in tiny homes in Silicon Valley and only ever have one speaker at a time!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It's awful.

    Posted
    Michael
    • My Best Buy® Member

    Open music with something like Tidal on my phone, go into the Google Home screen and click "Play music" on this and... it starts playing some completely random music from somewhere else. Nothing I own or have or want to hear. Tell it to play music and you'll get a phrase you'll start to hate very quickly telling you that you need Youtube premium or something to play music and here's something different on Google Play Music. If you give in and start using Google Play Music it gets about 5% better. If you try to use it to play your existing music collection it can't. Even if the collection is on your phone. It won't even try. It *has* to stream from Google's servers or the world will explode. So Google give you the option to upload your entire music library to their servers. So you can download it eternally through streaming it over and over again. Even though the Mini has to be set up on a home network with both Bluetooth and Wifi and either of those can stream music. I gave in and tested it. 3gb uploaded. After that telling it top play a certain song, that was on that list I'd uploaded usually ended up in the same error and random crap playing instead. The Google Support way to make it better was to create a playlist in Google Music and name it, then call that name to play it. I named it "My Stuff". To play a certain song you'd have to say something like "Hey Google, play Bullet in the Head by Rage Against the Machine from my My Stuff playlist on Google Play Music." And 95% of the time no matter what you say you're going to get a speech twice that long about how you should pay them to use this service better and here's some random banjo music instead. Oh, and watch out if you have multiple accounts on your phone, like people often have. The devices in Google Home have repeatedly decided that none of my accounts is the owner of the home they're in, and I've had to delete the home and restart after factory resetting them 3 times in one month. The Mini is on my desk unplugged, again. That's it's normal state, and how it's best enjoyed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't do what it claims

    Posted
    Manager

    Pretty disappointed in my Google Home Mini after it's first 24hrs in the office. Cons Reminders don't work, spent a long time with support just to be told "oh yeah, I just asked around it's not working." Reminders is the main reason we purchased this device. Local radio station cuts out after about 90 seconds of playing. Many questions will not trigger a simple Google search. Instead it tells you "I can't help with that yet." We just were asking for you to search Google, on a Google device. Spotify plays some convoluted stuff when we ask it to play holiday music. Gangster rap and other obscure things we usually listen to make its way to the playlist by the first or second song. Then you get two of the same poorly written Spotify ads advertising Spotify Premium and you understand why it's not providing a good out-of-the-box experience. Since we are a busy office, the time we've invested to get this to work has cost us several times over the cost of this item. We do not recommend. Pros The volume buttons work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    warning to anyone with third party wifi network

    Posted
    disappointedingoogle

    I was very excited to use my Google Home Mini, unfortunately the product is not supported with wifi networks that require you to log in with a username and password. Third party wifi networks are common in apartments, dorms, group homes, retirement communities, and many other semi-group living situations. When I asked for help from the Google Store chat room I was told that "the Google Home is only marketed to be used in a Home", as though my apartment is not considered home to me. I was then told that I could use my Google home to ask any other questions I have, however I could not do this because I could not connect to my wifi. I have no idea if I would have liked the product or not, but I was not impressed with this issue or the poor customer service I received. Additionally, this maladaptive issue is not very apparent in marketing or anywhere before you have purchased the device and are actually trying to log in to it. You would think that a company as large and advanced as Google would be able to allow their device to log into a third party wifi, just as Amazon and Roku already are able to do.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unusable without a compatible device

    Posted
    PapaS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This came free with purchase of a 3rd Gen Nest Smart Thermostat, otherwise I would not have purchased it OR would have to return it if I did. I researched the Google Home Mini Smart to see how or if I could still use it…NO! Why? It can only be paired with a Smart Phone or compatible tablet for remote usage. Because Google indicated it could be used remotely, to turn smart lights on/off, smart thermostats, etc by Smart Phone (I don’t have or want a Smart Phone) or Tablets (not all tablets though). I thought perhaps I could still use it with my PC…NO, I can’t! So, if you don’t have a COMPATIBLE smart phone or COMPATIBLE tablet, do not buy the Google Home Mini. Anyone want to buy mine? I could be wrong about the above, but I spent the better part of a day researching the possibility of using it only to find I can’t.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible experience

    Posted
    Chase
    • My Best Buy® Member

    If I could give this 0 stars I would. I purchased this the same day as posting this review. Immediately I went home to set it up, I was given an error and then proceeded to try setting it up for 3 hours including a 1 1/2 hour call with google service trying to assist in setting it up. The google service was extremely helpful in patient but the device refused to work. Also this error has persisted on this device for around 6 months without fix at this point. If the error comes up after connecting to wifi don't even try to fix it, you're screwed. Just get an Echo instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fairly useless

    Posted
    CrazyDog
    • My Best Buy® Member

    Google has disappointed on a grand scale. It can answer the stupidest of questions (where is Santa?) and yet can't dial out number stored in my contacts on my Google account/phone. I can't end a phone call other than saying "OK Google, Hang up" - which of course makes it useless as it would record this when leaving a voice message. Also, it does not interface with my phone (like when I ask it to display pictures)...my phone shows it's registered with the Mini but it asks what device to show it on and does not recognize my phone when I direct it to "show my pictures of ___ on my phone." It's a gimmicky waste of money far away from being useful unless you're bored, have no friends and need a computer to keep you company. At least I only paid $30...but would NOT recommend this product until they make some serious improvement to capability and functionality. Really disappointed...something I would expect from Apple/Siri, not Google.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useless for anything but my play lists

    Posted
    Renee1210

    I truly hate this thing I’m just going to list all the problems I have with it 1)It took 3 days for it to recognize my voice and even still listened to everyone else’s voice instead of me and I had to reset it EVERY TIME 2) You try to give it a command/ask questions and all it says is “I’m sorry I don’t know what you mean but I’m still learning” It’s so bad it couldn’t even tell me the weather. 3) claims it can hook up to ITunes another Nope tried for several days that doesn’t work either. 4) the only thing this is good for is playing music cause if you give it anything else to do it’s apparently completely incompetent. Also even with google play if I tell it to play a specific list and it will play whatever it wants instead of what I requested I even thought saying please would work nope it didn’t. This is the most useless piece of junk

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cannot connect to my Bluetooth Speaker

    Posted
    deborinquen
    • My Best Buy® Elite Member

    How can this thing NOT connect to my Bluetooth speaker or have a the means to connect by 3.5mm plug? My Amazon Echo Dot can (by bluetooth or by 3.5mm). I purchased three, two for our home and one as a gift. The gift one will be the only one not returned (maybe) but the other two were returned today (Dec 26, 2017, less than one day of use). I replaced them with Amazon Echo Dots which I know will connect to bluetooth (or by 3.5mm) without having to buy additional junk as the Google Home Mini requires AND for the same price as the Minis. To top it off it requires two apps to manage one's smart home and it has no options for Scenes or Groups. Typical Google. Selling beta imitations. Thank you, Google, for pointing me in the right direction.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WiFi hog!

    Posted
    whoknewbc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was a free with purchase product and having a home already with Amazon Alexa, I thought I’d give this a shot. It’s sleeker looking than the echo dot and seemed to have more information at her fingertips... but.... at a price. With Google connected to my network, my download speeds suffer significantly. Disable them from the network, and all is right again. This could have had more to do with the Google Home Hub than this particular product, but wasn’t with the time to single it out. Since it was free and I have another option through Alexa, this went back into its box and won’t be used again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not as good as they want you to think it is.

    Posted
    Terry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I became the owner of the Google Mini-Chalk when it was included free of charge with a purchase of my Acer Chromebook. What a disappointment! It seems that 2 out of 3 things that I would ask it, the answer would invariably be , “I’m sorry, I haven’t learned that yet. The one time it had the correct answers but was answering too quickly for me to right them down, I could not get it to repeat those answers, which were relevant, but instead gave different answers that were completely irrelevant. No matter what I asked or did, I could not come up with the original answers. It has not helped me out one iota. I unplugged it & haven’t used it since.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unless you don't use your WiFi, do not buy this

    Posted
    ohmarni
    • My Best Buy® Member

    I loved my Mini when I first got it. Would give it 5 stars had they not released a crippling update. Google Home devices (not just the Mini) cause you to intermittently lose your WiFi connection. I'm not talking once a day. I'm talking ALL DAY LONG. I work from home. I have to unplug the Mini or I am constantly losing my WiFi connection. Search for the WiFi bug and you'll see an explanation for what I'm talking about. Until they fix this, I'll be using my Amazon Echo, which works flawlessly. If they take longer than a week to fix it, I am throwing the Mini in the trash.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useless

    Posted
    clockwiseq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not sure the purpose of this little speaker. It came as a free item with our purchase. We powered it up, installed the required app, and set it up. Our first question to it was what was the time. It answered. Yay. We then asked it to play some music and it said it can’t. Said it needed more information and to look at the app. The sound isn’t high quality. I guess it would be useful if you just needed to ask it questions, but isn’t that what the internet is for?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    pretty much a redundant thingy

    Posted
    Suntan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    unless you are into this 'full smart house' idea, and have subscribed many premium services, this can be yet another redundant device in your household. technically, this device does have the ability to understand a few commands, however, it cant control the Nest learning Thermostat I just installed, maybe there is something it can control but I am not interested in spending $$ to find out. I am using this device as speaker, the sound quality is really not there.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    PRODUCT DOESN'T WORK

    Posted
    keka
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I made a terrible mistake when I got the Google Mini instead of Alexa. Most of my friends have Alexa and it seem to work perfectly. Every time I try to play music from my mini it is a struggle. It simply says it is going to play but never does it. It is very frustrating! Some times I have to ask several times until it actually work. I also feel like It never knows how to answer any of my questions. Simple or complex ones. Not even worth the discounted price I got on Black Friday. I would love to get my money back and change to Alexa. Do not buy this product!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not everything I hoped it would be

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The only reason I gave the Google Mini one star is because I couldn't get it to pair up with my Vivant system or Hue lights. It's also lacking some of the knowledge and responsiveness that you'll find with an Amazon Echo. Maybe I didn't give it enough of a chance in some respects, however, I really wanted something easy to use that pairs with my smart home and I didn't get that with the Google Mini. Having said that, what didn't work for me, doesn't necessarily mean that it won't work for others

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't pair with External stereo

    Posted
    JBTX
    • My Best Buy® Member

    The main reason I bought this was to be able to pair the bluetooth to my daughter's Sony stereo so we could play youtube music. However, the bluetooth on the mini will only pair with a phone. ( In contrast, our Amazon Alexa easily pairs with this same stereo unit But Amazon doesn't stream youtube music). You have to buy a google chrome cast to plug into the stereo then pair with phone in order to and play the music. This seems like an intentional lack of functionality to induce purchase of an additional chromecast device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Half baked, and vanishing features

    Posted
    Bestie

    1) Unable to voice match with my phone, making me having to repeat "OK, Google" a few times over before it ever responds. It completely ruins the experience. 2) Does not work on a guest wifi network. 3) Vanishing features. One particular feature I really liked was a "sleep routine" where I'd be able to set my phone on silent using the Mini. 1 week later Google roles out an update forcing you to use your phone for that specific routine. Hmm, thanks Google for fixing that.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work with #1 Home accessory

    Posted
    Paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Known Google Glitch for 2 years now will keep this from working with Phillips Hue lights. If you disconnect the Hue lights and try to put to another Google account, it will render them un-connectable in their system. It will even crash the Google Home app every time you reconnect them. (tried on multiple devices) Google couldn't figure it out for an hour with them. Their solution is to use IFTT to make them work. Got an Apple HomePod. It works with Hue lights.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No control

    Posted
    Josiah

    This device sucks in comparison to the echo. There is no way to control who has access to the device. So as a college student it is useless to me, and parents won’t be able to control if kids mess with speakers all over the house. It also requires chrome audio cast to use a better speaker, adding another $35 to get closer to what the echo already has built into it. I do not recommend this device. Buy the dot, it is much more worth the price tag.

    No, I would not recommend this to a friend