Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12629059
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
cameras are junk for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.activity zones do not work. support is horrible to deal with. not sure i could recommend these cameras to anyone anymore.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there grapp, thanks for letting us know about the issue. It's unfortunate that your designated Activity Zones stopped working, and we're sorry for any frustrating experience this may have caused you.
Here are some recommended steps you can try out with the issue:
- Check the size of your Activity Zone. A big Activity Zone captures more activity. If your zone is too large, objects that don’t seem in the zone can trigger an in-zone recording or notification. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be.
- Avoid overlapping Activity Zones. If you overlap 2 or more Activity Zones, you only receive a notification for the Activity Zone where the activity first occurred. If the activity actually happened in 2 or more Activity Zones at the same time, you only get a notification for one of the Activity Zones.
If the issue seems to persist even after trying out the steps we shared with you, then we may need to have a closer look at the issue and see how we can help you best. Please do not hesitate to contact us here: : https://support.google.com/googlenest/gethelp
Google nest camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work when the weather is 30 degrees and under
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there. MelvisaA. Thanks for bringing your concern to our attention regarding the Nest Cam battery. We apologize for any inconvenience you've experienced, and we understand the importance of reliable performance in various weather conditions. Extreme temperatures can indeed impact battery-powered devices, and we want to ensure that your Nest Cam operates seamlessly regardless of the weather. You need to verify that your Nest Cam is within the specified operating temperature range mentioned in the product documentation. If the temperature falls below the recommended range, the device might not function optimally. We want to learn more about your concern so we can provide a better resolution for your device needs. We recommend reaching out to our dedicated team of specialists here: https://support.google.com/googlenest/gethelp
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t receive it yet. Nobody is helping me to get a replacement or a refund .
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for updating our support team. We're sorry you enountered this issue. Please consider contacting our support team so we can look into it and see how we can help you best. Here's the link where youcan contact us: https://support.google.com/googlenest/gethelp
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality isn’t the best, lots of other options available
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PaulCarter, thanks for posting a review. We’re sorry to hear that the Nest Cam (Battery) didn’t meet your expectations. We value your feedback as it helps us work on improving our products and services. We’d like to know more about your experience, so we can help you the best way possible. If you are willing, you can always contact our support team here: https://support.google.com/googlenest/gethelp