Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 6473262
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Nest Cam 2 Pack for its great camera quality and ease of use. Many users also appreciate the overall performance, easy installation, and clear night vision. However, some customers have expressed concerns about the battery life. Others have noted issues with app compatibility, motion detection range, and connectivity.
This summary was generated by AI based on customer reviews.
Watch to birds too!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to install and the best when there's no outside electric box
I would recommend this to a friend- Pros mentioned:Installation
The best of tye best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way easy to install and integrate into our ADT and Google Home system. The camera is excellent as are the dual flood lights. I really like operating and customizing this for brightbess abd duration. I really like the automation feature tonadjust to our security events.
I would recommend this to a friend Terrible waste of plastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This "sounded good at first" but didn't work out at all. I may try to return it even if packaging is messed up (worst they can say is no). Has a lot of 'neat sounding features' like face recognition, however -- within 1 day of setting this camera up, the app lost track of my camera (it was either deleted from my account or who knows what happened). I would've had to try to re-add it again. Of course, the "brilliant design idea" (Sarcasm intended) they had was to require a piece of paper with a QR code, it is very easy to lose a QR Code not on the camera itself (Amazon's Ring cameras have QR codes on the device itself, much smarter folks at amazon than google, they're efficient too I hear, best of both worlds). I cannot rely on being able to use a camera that might lose connections over and over again, with a paper card being required separate this thing is begging to become landfill. If I had to name it's worst feature, I do not spot any buttons on it, no power button, no factory reset, no pair with wifi/bluetoth/sync, none of that. If it is "charged" (as probably some google folks should be, with a crime perhaps), it does its thing and the user seems to have no "control". 1-star selected only because "0" wasn't an obvious option (if it is an option, maybe offer to place a parenthesis after the star graphic and show number selected).
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RobWilkensLevittownNY, thank you for posting your review. We're sorry to hear that the Nest Cam didn't work out for you and that you had a disappointing experience with re-adding the device multiple times. Your feedback helps us understand our customer's preferences and needs with our products and services. We want to hear more of your feedback and you can share them here: https://support.google.com/googlenest/topic/7563191
If you're willing to give the Nest Cam another go and have additional questions or need further assistance, please contact us through this link: https://support.google.com/googlenest/gethelp
Great service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these google camera and the soundbar i got with best buy
I would recommend this to a friendGood integration with adt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in with our existing adt and Google home system perfectly.
I would recommend this to a friendUpgraded Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Cameras! The battery operated ones are easy to install yourself!
I would recommend this to a friend- Cons mentioned:Battery life
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very high price, the batteries doesn't last long, and doesn't work with the old nest program.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi egg347, thanks for taking the time to share your feedback. We’re sorry to learn that the Nest Cam (battery) didn’t meet your expectations.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
For the battery life, it will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)
If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Footage Erased After 3 hrs - Camera is Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret this purchase. The camera works fine, but footage is only saved for 3 hrs unless you purchase an overpriced subscription, so the camera is basically useless. If someone breaks into my car overnight, that footage will be gone by morning. Unless you plan to go all in and buy a ton of these cameras, which is the only way to make the subscription price worth it, don’t bother.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello LLKS, we appreciate you for sharing your review. We're sorry to hear that your experience with your Nest Cam (battery) was less than ideal when it comes to event history and the limit you can record. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements that we may provide in the future. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can help you with finding a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Bad quality, hard to adjust angle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this camera. I have a lot of Google home and Nest products so I figured, might as well get the nest cam when I was looking at security cams. First of all the picture is SO GRAINY, poor color, poor quality, not that great in dark either but even in mid light. Besides that, it can really only go on the magnetic hold one way, otherwise the image is upside down, so then when you're nailing it up you have to make sure that right where it twists on will line up exactly how you want your camera to point. Would much rather have a camera that I can adjust to rotate instead of having to unscrew it and nail it back up in the position I want if it's slightly off. Setting it up in the app was a pain too, the nest app wanted you to set it up in Google home app and Google home app wanted to use nest app, but got that working - trick is, when you say Google product it doesn't find it but then you can skip your other products you have and scan it. You can't say works with Google and select nest because it will give you that loop instead of letting you scan it. Anyways, my biggest gripe is not being able to adjust it and the quality of camera so I'll be returning for a diff kind.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for being an advocate of our Google Nest products. We're sorry to hear about the poor experience you're having with Nest Cam (Battery).
Video quality for Nest Cam (Battery) may be affected by different factors. Here are some recommended steps that may help improve the video quality:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
If you will allow us, we'd like to delve deeper into the reason that may be causing the video quality issue and be able to provide you with a better experience. You can always contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp
Good camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera works great outside night or day. Wireless is a plus but you do have to charge it and readjust after each charge.
I would recommend this to a friendSlick little unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slick little unit. Seems to hold a charge well, and the magnetic base is handy for temporary/semi-permanent mounting.
I would recommend this to a friendComfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can watch both systems my doorbell System my system over the garage
I would recommend this to a friend- Pros mentioned:Camera quality
Useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera has good quality, and easy to install. Problem is it only stores up to 3 minute snippets of videos for up to 3 hours. When you’re sleeping, and something happens, let’s say at 1am, and you watch it online by 4am, it’s gone! Dummest waste of product I’ve ever seen. I’ll be returning!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NorCalmama, thanks for sharing your feedback with us. We're sorry to hear that your experience with your Nest Cam (battery) didn't meet your expectations when it comes to storing videos. Your Nest Cam comes with 24/7 live view and 3 hours of free event video history. For a continuous video history, you would need a Nest Aware Plus subscription and that your camera be wired for continuous power, both are sold separately. If you're willing to give the Nest Cam another go, please contact us on our Google Help page and let us help you improve your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
Great option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless option to an already good camera. A must have for those places that getting power is hard to do.
I would recommend this to a friendExactly what we wanted, and the Best Price I found
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! The Camera connects to the base by a very strong magnet, and the view can be easily changed.
I would recommend this to a friendDisappointed with night vision
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good view during the day but so very disappointed that we can’t see anything at night. The main reason I wanted this camera was to see what was going on around our bird feeder at night. I guess I chose the wrong camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Carolyn! We’re sorry to know you’re having problems with your Nest Cam (battery)'s night vision. To help you troubleshoot this inconvenience, we suggest you take a look at this article that may help you to resolve it: https://support.google.com/googlenest/answer/9259831?hl=en&sjid=14083289022335619206-NA
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own many Nest cam batteries and i am happy to say i have no complaints with their performance
I would recommend this to a friend- Cons mentioned:Battery life
Regret purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely should’ve just went with wired version. Battery life is poor, clunky to use in app and always glitching.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Mark. Thanks for sharing your comments with your Nest Cam Battery. We understand how important long battery life is for your device. This link has some tips that might help you get the most out of it: https://support.google.com/googlenest/answer/10901611?hl=en&sjid=6823863584220686885-NA
If you need further assistance, don't hesitate to reach out to us: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
no battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries die very quickly. Not convenient on an outside house mounted camera
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello DonnaS, we appreciate you sharing your feedback on the battery life of your Nest Cam (battery) and we're sorry to hear that it has been less than ideal. We suggest visiting the link here for recommendations on extending the battery life of your Nest Cam: https://support.google.com/googlenest/answer/10901611
If you've tried the steps here or if the issue still persists, then we advise that you reach out to our support team for further assistance. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
So disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first the camera was great. Unfortunately, within 4 weeks, we’ve had to charge it twice. This is unfortunate when other cameras offer much better battery life. We chose nest because we have two thermostats, outdoor cameras(corded), and nest hubs. However I’ll be returning this camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Samantha, we really appreciate your feedback on Nest Cam (Battery), and we’re sorry to learn of your disappointment that you’ve had to charge it twice within 4 weeks.
Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
Here are some typical scenarios.
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)
If you still have to charge the battery more often than you’d like, consider connecting your camera to a power outlet with the included or optional power adapter. Connecting to continuous power will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).
We understand your decision to return it, but if you’d like to consider using the Nest Cam (Battery), we’re always here to help improve your experience: https://support.google.com/googlenest/gethelp