Customer Ratings & Reviews

Hi LeMode, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Cam (Battery) didn’t eet your needts.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

Your feedback is important to us as we are always working to improve our products and services. We’re hoping that you will continue using your Nest Cam (Battery). If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hey there, AKUM. While we’re glad you're enjoying the Nest Cam (battery), we understand that there may be a learning curve with the transition from the Nest app to the Google Home app. We’re here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.

Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hi Jack15, thanks for taking the time to share your feedback with us. It's great that Nest Cam (Battery) works well for you. We apologize for the difficult experience you had setting it up.

Ensuring that the other Nest product you have, other than Nest Cam (Battery), is awake and connected to the same Wi-Fi network. If the issue remains, we recommend contacting our support team. We may need to have a closer look at your Nest Cam (Battery) and understand what may be causing the issue. You're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hey there, Jesusesq. We're happy you love your Nest Cam. That said, we hear your concern about new products. Here at Google we're still selling the Nest Cam and a number of other Nest products. If you have any concerns, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?

Hi Snookered, thanks for posting a review on Nest Cam (battery), and we’re sorry to hear about your poor experience with its connectivity despite having a strong signal.

Sometimes, a range issue or wireless interference can cause your Nest camera to disconnect from your Wi-Fi. Try moving your camera a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

If the connectivity issue persists, we’d like to check whether this is caused by the camera or other environmental factors. Feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi Busakap, thanks for letting us know about the issue. We´re sorry to hear that the video feed from your Nest Cam (Battery) has been choppy, and about the difficulty with adding a new device.

The issue is most likely related to a connectivity issue with your network. We recommend checking if your Nest Cam (Battery) might be getting a weak Wi-Fi signal from your router. Placing your Nest Cam (Battery) in a location where you get better signal reception might be helpful in improving it. The issue may also be related to possible congestion in your network. Removing some of your connected devices to free up some bandwidth space, and to test if the issue will persist. If you verify the presence congestion, we recommend contacting your Internet service provider and consider upgrading your bandwidth.

We'd like to know further about your difficulty in adding new devices to the Google Home app. If you need further help, we'd be happy to help troubleshoot the issue further and even walk you through the setup process for your Google Nest devices and Nest Cam (Battery). Please consider contacting our support team using this link: https://support.google.com/googlenest/gethelp