Customer Ratings & Reviews

Hey there, Alexx. We’re sorry to hear you’re running into problems setting up your Nest Cam (Battery). Here’s some troubleshooting tips to get your device connected:

1. Make sure you have the latest version of the Google Home app or Nest app to get the latest features and bug fixes.
2. Your main router sometimes has a better connection than your network extenders. Also, if your camera tries to connect to an incompatible extender, it can experience connection issues.
3. Restart your router, modem, and any Wi-Fi range extenders or repeaters that you have.

For more tips, here’s a link: https://support.google.com/googlenest/answer/9240048

Don’t hesitate to contact us any time: https://support.google.com/googlenest/gethelp?

Hi Arthur, thanks for sharing your feedback with us on Nest Cam (Battery). We're sorry to hear about the difficult experience you had with updating the Wi-Fi password and subscribing to Nest Aware. We can only imagine how frustrating this may have been for you.

The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same.

For any support needs or concerns you may have about Nest Cam (Battery) in the future, please consider contacting our support team. We can help answer your questions and even walk you through some of the troubleshooting steps. Just visit the Google Nest help page to speak to any of our support agents using this link: https://support.google.com/googlenest/gethelp

Hi Jeanne, thanks for posting your feedback. We regret to learn that you’re unable to connect your Nest Cam (battery). If you haven’t yet, we recommend contacting our support team so we can know more about what happened. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi SmithS, we truly appreciate your feedback on Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.

The new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Also, event detection depends on the camera settings that you select, you can change the settings like adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

We’re always here for your support needs. You may visit us anytime at the following link for any questions or concerns with using the camera effectively in the Home app: https://support.google.com/googlenest/gethelp

Hi DNUS, thanks for posting your review. It's unfortunate to hear that your experience with your Nest Cam (battery) was less than ideal when it comes to design and connectivity. Please know that our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and we'll relay this to the right team for improvements on the products and services we provide in the future. If you still need assistance with your Nest Cam, you can contact us on our Google Help page and our support specialists will be standing by to lend a hand: https://support.google.com/googlenest/gethelp

Hello Cameron. We're sorry to hear that your camera isn't capturing events. To provide the most accurate solution, we'll need to ask you a few questions. Please contact us here: https://support.google.com/googlenest/gethelp?sjid=2422381084950407798-NC

Hi there, thanks for your feedback and for bringing this to our attention. We're sorry to hear that the new Nest Cam (battery) didn’t meet your expectations. This is not the type of experience we want you to have, but we're here to help.

New Nest cameras are exclusive to the Home app because we wanted to create an integrated experience. But you can still view your existing Nest cameras alongside with the new Nest Cams in the Google Home app. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

As for the quality, adjusting the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use might be helpful.. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. You may find some helpful tips on how to save battery for Nest camera here: https://support.google.com/googlenest/answer/10901611

We value your feedback as it will help us improve our products and services. If you need assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp