Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 6473262
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Nest Cam 2 Pack for its great camera quality and ease of use. Many users also appreciate the overall performance, easy installation, and clear night vision. However, some customers have expressed concerns about the battery life. Others have noted issues with app compatibility, motion detection range, and connectivity.
This summary was generated by AI based on customer reviews.
Always watching
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for all of your wireless security needs in your home
I would recommend this to a friend- Cons mentioned:Battery life
1 STAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with nest app, quality is horrible. Battery, one camera at 55% in 5 days, other one at 65%. Would rather recommend buying the previous Nest/Google wired cameras that works with the nest app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback and for bringing this to our attention. We're sorry to hear that the new Nest Cam (battery) didn’t meet your expectations. This is not the type of experience we want you to have, but we're here to help.
New Nest cameras are exclusive to the Home app because we wanted to create an integrated experience. But you can still view your existing Nest cameras alongside with the new Nest Cams in the Google Home app. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
As for the quality, adjusting the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use might be helpful.. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.
Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. You may find some helpful tips on how to save battery for Nest camera here: https://support.google.com/googlenest/answer/10901611
We value your feedback as it will help us improve our products and services. If you need assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for exercise! Love that I can change the “ear tips “.
I would recommend this to a friend- Cons mentioned:Compatibility
Don't waste your money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever. We had nest outdoor IQ camera that went out. This camera is poorly designed for outdoors, easy to disconnect and its not compatible with the nest application. It also is not supported by recording applications like Blue Iris.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DNUS, thanks for posting your review. It's unfortunate to hear that your experience with your Nest Cam (battery) was less than ideal when it comes to design and connectivity. Please know that our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and we'll relay this to the right team for improvements on the products and services we provide in the future. If you still need assistance with your Nest Cam, you can contact us on our Google Help page and our support specialists will be standing by to lend a hand: https://support.google.com/googlenest/gethelp
nest camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this camera I have 2 older cameras both nest and they notify me every yime there is movement outside my house the new one does not notify me I’ve tried adjusting but not working
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, PaulL. We're sorry to hear that your experience with the Nest Cam (battery) didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the cause of the notification issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
would not connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if it was THIS camera or the system in general but we got a pack of two and this one and this one would never connect. All troubleshooting followed and nothing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeanne, thanks for posting your feedback. We regret to learn that you’re unable to connect your Nest Cam (battery). If you haven’t yet, we recommend contacting our support team so we can know more about what happened. Feel free to contact us here: https://support.google.com/googlenest/gethelp
I SEE YOU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality built and dose the job better then other cameras
I would recommend this to a friend- Cons mentioned:Battery life
Not happy with the Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last long, I even purchased a cable to charge at the same time. The battery still didn’t keep its charge.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Akrami. We appreciate your thoughts on the Google Nest Cam (battery). We're sorry to hear about your experience with the Nest Cam (Battery) and the issues you're facing with its battery life. It's understandably frustrating when a device doesn't meet expectations in terms of performance. The expected battery life of the Nest Cam (battery) typically lasts 1-3 months on a single charge, depending on various factors like activity frequency, recording length, and video quality. To know more, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Motion detection
Essentially a fake camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly disappointing. Do not buy. This is not like previous nestcam. Reduced app functionality. Horrible motion detection. Takes 1-2min to load live view. Essentially a paperweight. Worst camera ever. Should be recalled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SmithS, we truly appreciate your feedback on Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.
The new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Also, event detection depends on the camera settings that you select, you can change the settings like adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
We’re always here for your support needs. You may visit us anytime at the following link for any questions or concerns with using the camera effectively in the Home app: https://support.google.com/googlenest/gethelp
Best wire free cameras.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and great picture. The battery last great.
I would recommend this to a friendNest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced Arlo cameras with nest cameras worth the upgrade
I would recommend this to a friendMeets my need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets my need. Should buy if embedded in google
I would recommend this to a friendHome owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product provides great security for my family
I would recommend this to a friendCould be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own other neat cams and I’m disappointed what they did with this model.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi M3RC, thanks for sharing your feedback about the Nest Cam (Battery). It’s unfortunate to hear that it’s a disappointment for you. We’re hoping to hear more about your challenges with using the Nest camera to learn on how we can work on improving your overall experience. If you’re willing to share more details about your concern, please get in touch with us whenever you have time and we’d be happy to help: https://support.google.com/googlenest/gethelp
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It helps keep my home safe and protected.
I would recommend this to a friendDecent camera, don't order from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great, but don't order it from Best Buy. I ordered it and it never came, and there seems to be no way to cancel the order. Customer service said to wait three days till see if it ever shows up, but they have no information as to where the package actually is. Last time I buy from Best Buy!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t charge anymore. Had them for less than a year.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi Jennifer, we're sorry to hear about the charging issue you're experiencing with your Google Nest camera's battery. Just a heads up, the charging time on your device can be affected by several factors, such as ambient temperature and the battery's condition. To help you troubleshoot this issue, please click here to contact us: https://support.google.com/googlenest/gethelp
Homeowner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to be able to add to our system to use thank you
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product love all of them thank you best buy.
I would recommend this to a friendGoogle home ruined this device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a good camera. The issue is with Google. Nest app is an amazing tool for smart homes. This camera cannot be added to the nest app and only can be viewed from Google home. Google home is a terrible app. Unfortunately this is enough to steer away from this camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Serdar, thanks for posting your feedback about Nest Cam (battery). We do apologize if you’re unable to add it into your Nest App.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant.
Your feedback is important to us as it will greatly help us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp