Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 6473262
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Nest Cam's camera quality and ease of use, finding installation straightforward and night vision capabilities satisfactory. However, concerns exist regarding battery life and the consistency of motion detection. Some users also noted challenges with app compatibility and the product's price point.
This summary was generated by AI based on customer reviews.
Unfortunate Camera Malfunction: Item returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the high cost, the presence of a non-functional camera prompted me to initiate the return of the item.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AshT. We’re sorry to hear that your experience with the Nest Cam (battery) has not been ideal. We understand your decision to return the device. But if you find yourself wanting to try the Nest camera again in the future and have some questions or concerns, our dedicated team is always ready to provide you with support and services here: https://support.google.com/googlenest/gethelp
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Junk I will never buy these NEST SYSTEM again ///////////......................................................................
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnD. We're sorry to hear that your experience with the Nest Cam (battery) has been disappointing. If you're willing, we'd like to know more details and help you in finding ways we can improve your overall experience with the device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality, Ease of useCons mentioned:Battery life
Decent, but pricey if you'll need multiple
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I liked... Setup was easy, and if you’re already using Google Home, the integration is seamless. -Completely wireless, and battery powered, so you don’t need to run any cables. This makes it easy to install the camera just about anywhere. The battery even had about an 80% charge, so I was able to set it up right away. -Easy to use magnetic mount. Also has a standard camera (threaded) mount. -Excellent picture quality. Resolution is high enough that you can decently zoom in to see a person’s face. -You can set it to only record events when it detects people, animals, and/or vehicles, OR you can have it record any motion it detects, so there’s nice flexibility there. You can also tell it to alert you for any/all of those same events. For example, you can have it set up to record people and vehicles, but only alert you for events with people. -Connects via your existing wireless network, so you don’t need any extra base units. Provided you have decent wifi coverage around your house, this may also allow you a little more flexibility in where you can place the camera. -With default settings, app claims an expected battery life of 3 months. After one week of testing, it’s still at 92% charge. What can be improved... -No indicator of battery level (in the app anyway) while charging. You have no clue when it’s reached a full charge. -Detection range seems more limited than my cameras from two other brands. -Navigating to events when in the “History” view is cumbersome. It’s nice that they show an event indicator on the timeline, but they should make it easier to move from one event to another. -It needs a ‘skip to next event’ button, or something like that. If you switch to the “Full History” view, it does present all of the recent events in a nice list, so that’s some consolation. The app would benefit from fast forward/rewind x seconds buttons also. -The audio interactions at the camera definitely need some tweaking. The person at the camera can clearly hear you when you speak through the app, but they also hear an echo of themselves when they speak to you. The echo is bad enough that it’s almost like that childhood friend that would repeat everything you said, just to be annoying. Misc observations -Default video setting only records up to 30 seconds of an event. This can be increased up to a maximum of 3 minutes, but at a projected cost of 1 month of battery life. -Free plan only comes with 3 hours of video storage, but you can subscribe to Nest Aware which bumps you up to 30 days of event history. One advantage that Nest Aware has over some other competitors is one monthly subscription covers ALL of your cameras, not just a few. Overall, the Nest Cam Outdoor is decent, but a little on the pricey side. It’s a solid camera, but if you think you’ll need more than one, there are other choices that are almost on-par, but significantly less expensive. As for some of the ‘flaws’, I imagine most can (and likely will) eventually be fixed with app/firmware updates. As for recommending it to a friend, if they only needed one camera, I'd say yes; but if they needed multiple, I'd steer them elsewhere.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi cw77, thanks for sharing your insights. We appreciate your points on the features we can improve on Nest Cam (Battery).
You may check the battery level for your Nest Cam (Battery) by checking it in the Google Home app. To check the battery state, follow the steps below:
- Open the Google Home app.
- Verify that the Google account shown is the one linked to the camera. To switch accounts, ask the customer to tap the drop-down arrow then choose the correct account.
- Select the camera from the listed devices.
- On the top-right, tap Settings.
- Under Device features, tap Battery.
Placement of your Nest Cam (Battery) is important to get the best detection range. Generally, closer is better so your camera can capture more detail. So, an adult of average height should be no more than 20 ft away. For a detailed guide on where to place you camera, visit this link: https://support.google.com/googlenest/answer/10919314
We value your feedback and we´ll make sure to pass along some features you would like us to improve to the right team.
If you would like us to take a closer look at the echo issue you hear when using the Talk and Listen feature, we'd be happy to assist you. Our support team would be happy to assist you further, if you can visit us here: https://support.google.com/googlenest/gethelp
Ok Camera, Poor App and Software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Nest system is good. Google home that is needed to use this camera is very poorly engineered. This camera only works on the new system. Returning the camera. You should avoid the new Google Cameras.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Brad, thank you for sharing your review. We're sorry to hear that your experience with your Nest Cam (battery) was less than ideal and that you had to return the device. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here helps us understand better your preference and needs in the products and services we provide. Rest assured that we'll relay this to the right team.
If you need any assistance with your Nest Cam, please don't hesitate to reach out to our support team. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest cam doesn’t work with Nest app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an add on to existing Nest devices, however the Nest battery only works with Google Home not Nest app like my other cameras. Not a fan of Google Home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello SacNestCam, thanks for posting your review on Nest Cam (battery). We're sorry to hear that your experience with using the Home app for this device has been less than ideal. Our goal is to make the Google Home app as the one place you can control all your Nest and other smart home devices and create an integrated experience with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app and making it better for you. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this product. We have been using the Nest Cam Battery for a few weeks now. I feel that They are well worth the money.
I would recommend this to a friendNot for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it because it doesn’t allow me to create my own username and it wants me to use my Google account. I just don’t feel like it has enough privacy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Jazz, thanks for reaching out. We value your privacy and we've taken great measures to make sure it is protected and well guarded. If you would like to learn more about how we keep your data private and secured, you can read more using this link: https://support.google.com/googlenest/answer/9415830
We value your feedback and we'll certainly look into the features that you're looking for, into consideration, and forward this information to our product team. In the meantime, if you need further help, you' re more than welcome to reach out to us here: https://support.google.com/googlenest/gethelp
Buy a ring doorbell instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely stay away from this hunk of garbage! If you want stuck waiting forever on customer service to reach back because your camera just keeps failing setup this is the camera for you!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Godlyuwu, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having issues setting up your Nest Cam (battery), and won't be able to get the support you need.
We recommend to visit this link for set up and troubleshooting steps: https://support.google.com/googlenest/answer/9293657
We value your feedback and we’d like to help you the best way possible. We may also need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
done with nest cameras
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible! nest cam does not work with nest app anymore. will not connect to the internet. google support was no help at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eddie, thanks for sharing your insights. It's unfortunate to hear about your disappointment with the Google Home app, and we apologize for the shortfall in providing you with your support needs.
We wanted to make the Google Home app the one place where you can control all your favorite Google Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- You may set up your older Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532
For any other support needs you may have with Nest Cam (Battery), you're always welcome to contact any of our support agents by visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp
Only 1 charger!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 charger for two cameras? What are you thinking Google. Returned the same day and will look at other camera options.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing a review about the Nest Cam (Battery). We’re sorry to hear that it didn’t meet your expectations. We appreciate your input as this helps us better understand our customers’ needs and preferences, and we understand your decision to return it. If you’d like to try it out again in the future, you can look for accessories that will suit your needs as there are a variety of accessories available for Nest cameras such as weatherproof cables for outdoor installation, camera mounts, and other power accessories.
You’re more than welcome to contact us if there’s anything that we can help you with here: https://support.google.com/googlenest/gethelp
Search a different one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible cam, cuts off in the middle and turns black. Always hard to connect
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Taher. Thanks for sharing your experience with using the Nest Cam (battery), and we’re sorry to hear that your expectations are not met.
A range issue or wireless interference can affect the overall performance of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. For more tips, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
Feel free to contact us at the following link if further assistance is needed: https://support.google.com/googlenest/gethelp
No integration to existing Nest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless junk- it does not integrate to the exiting Nest platform. Don’t waste your time and money on this poorly designed product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chris, thanks for your review about the Nest Cam (Battery). New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
For any questions or concerns, you’re more than welcome to contact us and we'll be happy to assist. You can reach us anytime here: https://support.google.com/googlenest/gethelp
Whose at my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have done a good of letting me know who is coming to house and I can talk to them without going to door.
I would recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it back to Best Buy.Thank you for taking care of returned.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Memaw. Thank you for posting a review about the Nest Cam (battery). We're sorry to hear that your experience with the device didn't meet your expectations and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Working graet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far only downside is if you change the wifi you have to reset the camera and resetup.
I would recommend this to a friendEasy to set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy-to-use and set up. Battery last about 3 weeks on a busy area. Easy to mount and unmount
I would recommend this to a friendGood enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy it but it does not keep recordings longer then 5 hours if you don't have the plan.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi bransonsaks, thanks for sharing your review here. We're sorry to hear that your experience with Nest Cam (battery) didn't meet your expectations when it comes to longer recordings. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements. If you want to know more about what you get with a Nest Aware subscription, please don't hesitate to reach out to our support specialists or visit the link here: https://support.google.com/googlenest/answer/9233159
Easy to set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my home office. Can't wait to put them up. I was easy to set up in the ap.
I would recommend this to a friendgoogle nest cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install, easy to adjust and the facial recognition software is excellent.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, weather effects it more than I would like but otherwise good.
I would recommend this to a friend