Customer Ratings & Reviews

Hi Sylvia, thanks for bringing this issue to our attention. We're sorry to hear that you are experiencing delays with Nest Cam (Battery).

Delays when streaming video feed with Nest Cam (Battery) are mostly related to possible congestion with your network. A good step to try would be to remove some of the connected devices in your network. This will help free up some bandwidth space and enable you to verify if you will still experience any delays when viewing the live video stream for Nest Cam (Battery). If you do verify congestion, we recommend contacting your Internet service provider to check your connection and upgrade it if needed.

Alternatively, you may also contact our support team for further isolation and troubleshooting of the issue. You may reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi there Valo, thanks for your insights. We're sorry to hear that the move to the Google Home app from the Nest app didn't meet your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your old Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

If you need further help, or would like us to answer any other questions you may still have, please do not hesitate to reach out to us once more, using this link: https://support.google.com/googlenest/gethelp

Hi there, Lando0824. Thanks for sharing your feedback on the Nest Cam (battery). We hear your concerns about the video recording feature.

Our goal is to give users more options. With event video history, we wanted our products to help our customers, like you, to understand what’s going on at home easily and highlight the important activity for you. We still offer 24/7 video history on wired Nest cameras/doorbells with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. You’ll get 60 days of events history and 10 days of 24/7 video history if you choose to connect your Nest Cam (battery) to a power cable (sold separately). Visit this support link to learn more about pricing, and what you can get with a Nest Aware subscription: https://support.google.com/googlenest/answer/9233159

Even if your home’s internet connection is good enough to stream Nest Cam video, you may have difficulty watching the stream if your phone has a poor cellular or Wi-Fi connection. In addition, a range issue or wireless interference can affect the performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected. Also, your camera may be out of range and can become disconnected due to weak signal. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control. For more details, read “Troubleshooting wireless interference” here: https://support.google.com/googlenest/answer/9276282

For further assistance, visit us anytime at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi there hypochondrius, we greatly appreciate your feedback on Nest Cam (battery). We understand that having two charging cables for your cameras can be convenient for you. It only takes around 4-5 hours to fully charge the Nest Cam (battery). The Google Home app can show you how much time you have left until your battery will need to be charged, and the app will also notify you once the camera needs to charge. Simply remove it from the magnetic mount or stand and charge it using the USB-C charging cable. If you want to consider connecting your cameras to a power outlet for continuous power but you only have one charging cable and adapter, we suggest reaching out to our support team anytime so we can figure out a way to help you best, here: https://support.google.com/googlenest/gethelp

Hi there, WilliamL. We're sorry to hear that you experienced a power outage that affected the Wi-Fi connectivity of your Nest Cam (Battery). It's common to experience a sudden jump in current when power is restored following a power outage and this jump in power, or a power surge, may cause some issues with any plugged-in appliances and devices that do not have surge protectors. We recommend trying to restart your Nest Cam (Battery) to see if it might fix the issue. If restarting doesn’t prove to be helpful, we recommend contacting our support team so we can help check on the issue further using this link: https://support.google.com/googlenest/gethelp

Hi there, MartinR. We're sorry to hear that you had some difficulties with the Nest Cam (battery). We'd like to know more details about your experience with the device and help you with setting it up and navigating the interface. If you decide to give the device another go, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, JamesW. We're sorry to hear that you're experiencing some difficulties with your Nest Cam (battery) when it comes to recording activity. All Google Nest cameras and doorbells can upload and securely save video in the cloud, where it's protected from theft and damage. Once your camera's video is safely uploaded, you can access it anytime. But for your camera to upload video to the cloud, it needs to be connected to Wi-Fi and the Nest service. We recommend reaching out to our team of specialists so we can identify the cause of the issue and provide you with a better resolution. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Bejcunni, we appreciate your feedback and we'd like to apologize for any disappointment you may be having with the Google Home app for your Nest Cam (Battery).

We understand that long time Nest users, like you, enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.

If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. You may need to migrate your Nest account to a Google account. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657

We´re always taking notes of your feedback and we´ll make sure to pass them along to the right team. In the meantime, please make sure to contact our support team so we can assist you with your support concerns here:https://support.google.com/googlenest/gethelpp

"Hi there, FrankM. Thanks for sharing your insights about the Nest Cam (battery). We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority is to build a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices.

To guide you with using the camera effectively in the Home app, you can contact our dedicated team anytime here: https://support.google.com/googlenest/gethelp

Hi there, GeraldM. Thanks for posting your feedback on the Nest Cam (battery). We’re sorry to hear that your experience didn’t meet your expectations.

Event detection depends on the camera settings that you select. You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C).

For any support concerns, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp

Hi JIMV, thanks for sharing your experience. We’re sorry to learn that Nest Cam (battery) didn’t meet your needs.

Generally, closer is better so your camera can capture more detail. Night Vision relies on infrared LEDs to light the subjects in view. If you’re interested in keeping track of things at night, we recommend placing your camera close to the area of interest.

We value your feedback and we’re always working to improve our products and services. If you need help, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Hello there, JamesD. We appreciate your feedback on Nest Cam (battery). We hear your concern about having one charging cable only for the 2-pack cameras. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

We’ll share your feedback with the right team as we’re constantly looking to improve the reliability, usability, and use of various features. If help is needed, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, we're sorry to hear about your experience with the Nest Cam (Indoor/Outdoor Wire Free) device.

If you would like to contact us for further assistance or discuss your options, please click here: https://support.google.com/googlenest/gethelp

Hi there, JohnD. We're sorry to hear that your experience with the Nest Cam (battery) has been disappointing. If you're willing, we'd like to know more details and help you in finding ways we can improve your overall experience with the device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there, AshT. We’re sorry to hear that your experience with the Nest Cam (battery) has not been ideal. We understand your decision to return the device. But if you find yourself wanting to try the Nest camera again in the future and have some questions or concerns, our dedicated team is always ready to provide you with support and services here: https://support.google.com/googlenest/gethelp

Hi cw77, thanks for sharing your insights. We appreciate your points on the features we can improve on Nest Cam (Battery).

You may check the battery level for your Nest Cam (Battery) by checking it in the Google Home app. To check the battery state, follow the steps below:
- Open the Google Home app.
- Verify that the Google account shown is the one linked to the camera. To switch accounts, ask the customer to tap the drop-down arrow then choose the correct account.
- Select the camera from the listed devices.
- On the top-right, tap Settings.
- Under Device features, tap Battery.

Placement of your Nest Cam (Battery) is important to get the best detection range. Generally, closer is better so your camera can capture more detail. So, an adult of average height should be no more than 20 ft away. For a detailed guide on where to place you camera, visit this link: https://support.google.com/googlenest/answer/10919314

We value your feedback and we´ll make sure to pass along some features you would like us to improve to the right team.

If you would like us to take a closer look at the echo issue you hear when using the Talk and Listen feature, we'd be happy to assist you. Our support team would be happy to assist you further, if you can visit us here: https://support.google.com/googlenest/gethelp