Customer Ratings & Reviews

Hi there, we're glad to hear you're loving your nest cameras. We want to make sure you have the best possible experience with them, Check out this link; you'll find some cool tips on how to keep those batteries going' strong, and even an option to wire 'em up if you're into that: https://support.google.com/googlenest/answer/10901611?hl=en&sjid=17536636060036066829-NA

Hi Letty, thank you for sharing your feedback. The inclusion of a single cable is intentional. Your cameras typically do not need to be charged simultaneously due to variations in usage. These variations include event frequency, the scene the camera is observing, sensitivity and event duration settings, and more. If you have any further questions, please contact us here: https://support.google.com/googlenest/gethelp

Hi DesawnB, thanks for sharing a review with us about your Nest Cam (Battery). We’re sorry to hear that you’ve had to deal with functionality issues, and that you don’t like the way the cable connects to the camera.

Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. Also, it provides you with seamless integration with your other Google devices. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We’re taking your feedback as we always aim to improve our products and services, and if you decide to give Nest Cam (Battery) another run in the future, we’d be more than happy to work with you to help improve your experience. You’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing the details of your experience with Nest Cam (Battery). We're sorry to hear about the frustrating experience when accessing the live view feature, including the picture quality and slow recording features.

Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera.

We'll make sure to pass along the details of your feedback to our product team, since we're always searching for ways to improve our products and services. We'd like to give you a better experience with your Nest Cam (Battery). Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi NDRedhead, thanks for sharing your experience with the Nest Cam (Battery). We appreciate your feedback as this helps us better understand our customers’ preferences and needs.

You can adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please see the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

Nest Cam (battery) comes with the camera, magnetic plate, wall plate, wall anchors, wall screws, charging cable, power adapter, Quick Start Guide, and Safety and warranty document. You can use the included 3.3 ft (1 m) charge cable that plugs into the included 7.5 W USB-A power adapter.

Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Also, there are some limitations on some versions of Chromecast that do not allow us to support this, but we’re aiming to add support as soon as possible and the team continuously evaluates additional features.

We have help always available for your support needs, feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi there, TimothyW. Thanks for your feedback on Nest Cam (Battery). We're sorry to hear about your concerns with the removable magnetic base. We understand your concerns and would love to offer some help.

If you prefer to secure your Nest camera, you may have the option to do so by using an anti-theft security mount with the It's possible to place an anti-theft security mount Wasserstein Anti-Theft Mount for Google Nest Cam. This accessory is a simple solution to prevent your cameras from being stolen or tampered with. It also protects your Nest camera from accidental drops whenever you need to charge it. We recommend checking the availability of this accessory with Best Buy support. And if you need further guidance, you're always welcome to speak to our support team using this link: https://support.google.com/googlenest/gethelp