Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 6473262
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Nest Cam's camera quality and ease of use, finding installation straightforward and night vision capabilities satisfactory. However, concerns exist regarding battery life and the consistency of motion detection. Some users also noted challenges with app compatibility and the product's price point.
This summary was generated by AI based on customer reviews.
First google security cam
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since buying camera im pretty impressed how simple it was to install. Not much to it drill 2 holes attach mount and camera hooks via magnet ! Battery life varies based upon settings so adjust as needed. Everything seems great and intergration with google app is great. Definately will purchase 2 more
I would recommend this to a friendGood camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of the wired Google nest cameras for outside and I love them the battery one is definitely the best battery operated camera I have used I also have Arlo cameras and the Google nest is still more user-friendly just not as good as the Google wired in my opinion
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bmfmitchell, your feedback with the Nest Cam (battery) is highly appreciated, and we’re glad that you find it one of the best battery operated cameras. Although the camera can run on battery alone, if you prefer it wired for continuous power, you can connect your camera to a power outlet with the included or optional power adapter that will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use.
We offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. You can get 60 days of events history and 10 days of 24/7 video history if you choose to connect your Nest Cam (battery) to a power cable. Check this link to learn more on what you can get with the Nest Aware subscription, and compare the difference: https://support.google.com/googlenest/answer/9233159
We’re always here to help, simply let us know if there’s anything we can do for you, here: https://support.google.com/googlenest/gethelp
Great Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera easy setup. Had an appointment for 7 :30 -1 got a call at 3pm running late, had big job had no time to call. Told rep your service sucks said he was reporting me to his supervisor because I said he sucks . Told him to late for service had plans. Waisted 8hrs of my day no apologies
I would recommend this to a friendItems missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no charging cable in the box. The package had a checklist which said cable is present . But none received. Called their customer support and supervisor team several times and asked for help. But no one helped. Poor experience and pathetic support. Overall what a bad experience
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, James. Thanks for bringing this to our attention and we’re sorry your experience wasn’t the best. We’d be happy to help and find a resolution for you — when you get a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Google nest cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I already have Google products so it's a no brainer. I've heard there are better cameras but it gets the job done just fine. I like that it's magnetic and easily adjustable.
I would recommend this to a friendGreat Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera. The only thing is it uses a lot of data.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello Nest user, we’re grateful for your feedback, and we hear your concern about the data usage of Nest Cam (battery).
When you pick video quality and bandwidth settings, you set the maximum video quality for your camera. Your camera will automatically adjust video resolution and compression according to how much bandwidth is available. You only use download bandwidth when you watch video in the app over Wi-Fi. This typically requires the same amount of bandwidth it takes to upload the video. Your camera also uses a small amount of bandwidth to download software updates and other information from the Nest service. If you need your camera to use less data over the course of a month, you can try some of the things below:
- Lower the video quality and bandwidth settings so that your camera won't use as much data to upload video to the cloud.
- Use Home & Away Routines (Home app) or Home/Away Assist (Nest app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.
- Some camera and doorbell models can also use camera schedules to turn on and off automatically to help reduce the amount of data used. Please note that It's not recommended to stream camera video with a mobile hotspot.
We’re always here to help. Feel free to let us know if you need one by contacting us at: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Dead battery despite being plugged in 24/7
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already know I hate the Google Home interface because it's inferior to Nest, but I got on board and purchased these to be my outdoor cameras. I had them wired the entire time, but eventually they both stopped powering on and the error says the battery is dead. Yet they are wired. They are now paperweights.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we're sorry to hear you're having battery trouble with your Nest Cam (Battery). We're here to help, contact us so we can advise you on how to proceed: https://support.google.com/googlenest/gethelp?hl=en
reliable product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is very reliable product. Night mode and I had 3 older version outdoor cameras and still working fine!!!
I would recommend this to a friendGreat Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wire free cameras are great. The view is clear, even at night. They are so good, we bought more. I would highly recommend these to everyone. Set up was easy.
I would recommend this to a friendOutdoor camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good without a subscription and a plug in needing no batteries
I would recommend this to a friend- Cons mentioned:App compatibility
Won’t work with Nest App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning these cameras. I have several other Nest cameras but this new version doesn’t work with the Nest App and website. You have to use the Google Home app. I couldn’t find where I could watch live video on my laptop like I could with the Nest website.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Omar, thanks for sharing your experience. We´re sorry to hear that you had to return your Nest Cam (Battery).
If you ever have a change of heart and reconsider using Nest Cam (Battery), we´ll definitely do our best to provide you a better experience. Please consider getting a hold of any of our support specialists for any support needs you may have here: https://support.google.com/googlenest/gethelp
- Cons mentioned:App compatibility
Two apps...so stupid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like everyone else, it is absolutely ridiculous that I can not use my nest app that currently has 3 devices...i thought it did not apply to the camera..just ridiculous
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Browndawg, we appreciate you for letting us know of your experience with the Nest Cam (Battery) and we’re sorry that it didn’t meet your expectations. We understand that being unable to use the Nest app, with your 3 other Nest devices, can be frustrating for you.
New Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience. Users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our long term plan is to use the Google Home app and our team is working on bringing full functionality to the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant.
We have help always available for your support needs. If you come across an issue with your Nest Cam (Battery) and with using it effectively in the Google Home app, please feel free to let us know here: https://support.google.com/googlenest/gethelp
Great camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, works fabulous, charges quickly too.
I would recommend this to a friend- Cons mentioned:Motion detection
Poor activity detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras do not detect activity and record it well. I walked several times in front of the cameras to no avail.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, CR01. Sorry to hear you’re having problems with the Nest Cam (Battery) not picking up activity. Here’s a few troubleshooting steps to get your device running smoothly:
1. Check power, Internet connection and Wi-Fi.
2. Check that the camera and microphone are on.
3. Make sure that the camera can spot the activity that you want.
Here’s a link with more information: https://support.google.com/googlenest/answer/9675480
If you still need support, we’re here 24/7: https://support.google.com/googlenest/gethelp?
- Cons mentioned:Battery life
Battery Dies & Nukes The Whole Thing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only do they require a different app, but they fail right after the warranty is up. I have an older generation camera that works great, but these dumb things have the battery built in, so even if you wire it in the camera won't work when the battery fails. Up to this point I've just been resetting them and been able to reconnect them to the network, but that's not working anymore... so my 14-month-old camera is a paperweight. Very convenient that the warranty only lasts 12 months.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there. We appreciate your feedback on Nest Cam (battery). We're sorry to hear that the transition from the Nest app to the Home app for the new generation of Nest cameras didn't meet your expectations. We appreciate that you tried troubleshooting the issue by resetting the camera.
However, to provide the best assistance, we may need to take a closer look at the issue. Our team of support specialists would be more than happy to offer immediate assistance when you visit us here: https://support.google.com/googlenest/gethelp
Don’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend these. Just get eufy cameras!!!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, PaxtonS. We’re sorry to hear the Nest Cam (Battery) wasn’t quite what you expected. You’re experience is important to us we’d like to hear more from you — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Ms. J
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best when you have elderly parents and you want them to keep their independence in the home but, still watch them.
I would recommend this to a friendGoogle Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its working great. I can switch the camera how ever i like to get the best view and immediately notifications pop-up when somebody is around.
I would recommend this to a friendTrash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are trash worst nest product. If it’s wired so it can record 24/7 you can’t save clips unless the ai detected motion in it. You can’t pick how long of a clips you want. Forcing the google home trash app is the dumbest thing to do. The app is horrible not user friendly they are clustering to much together. want my security cameras to have its own app to be able to watch without searching for it on the horrible google home app. It’s almost like google wants nest to fail and is trying to make it as horrible as possible so no one buys these new cameras. I’m gonna return mine and look for a better option than these.you need to leave the camera viewing on the nest app not the trash google home app. How is the camera not waterproof if you advertise as a outdoor camera. Night vision is average. I really don’t understand why put the cameras viewing on the google trash app with smart lights and other “smart” devices bought them to protect my home and easily view and save clips and google made it nearly impossible to save clips on the google home trash app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi John, thanks for sharing a review about your Nest Cam (Battery). We’re sorry to learn that your experience with the camera and Google Home app is below your expectations.
Our teams are working on enabling the ability to setup and control older Nest cameras in the Home app so users will have one app to control all of their devices. We’re also heading on bringing full functionality to the Google Home app because we wanted to create an integrated experience with your other Nest and smart home devices.
The maximum clip length setting for your camera or doorbell will affect how long video clips can be. You can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. Also, Nest Cam battery has IP54 rating and can withstand dust, rain and snow.
Night vision range depends on how much light there is, and which camera or doorbell you have. Test your camera’s recorded or live video when it’s dark out and adjust its position, or add lighting if needed. If there are any light sources in the area, your camera may be able to see even farther.
We understand your choice to return it, but if you’re willing to try it out again in the future, our dedicated team will always be available to help you here: https://support.google.com/googlenest/gethelp
Excellent security camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are awesome. I love how smart these are with the options. They also work fantastic with the optional solar panels. Never a need to charge these cameras up
I would recommend this to a friend