Customer Ratings & Reviews

Hi Gotyou, thanks for sharing your feedback with us. We´re sorry to hear that your Nest Cam (Battery) is having some delays with the notifications.

Motion detection for Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

For any other concerns you may have, you´re more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hey there, JonathanS. We’re sorry you're running into connectivity problems with the Nest Cam (Battery) — we totally understand your frustration. Here are some troubleshooting steps to get your device running smoothly:

1. Check your camera’s distance to the router: Your camera may be out of range or it may be too close to the router.
2. Restart your camera: When you restart your camera, it will refresh its connection. Instructions depend on what kind of device you have.
3. Restart your router: When you restart your router and modem, it will reset your internet connection.
4. Check the settings on your Wi-Fi router or access point: In some cases, settings on your router or access point could cause a problem with the connection. High firewall security or parental controls can block new devices from connecting to your Wi-FI network

Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hi there Mike, it's great that you loved your Nest Cam (Battery). We´re sorry to hear about your disappointment with not having the 24/7 video recording feature added it.

Your feedback is important to us. We´ll definitely hand over this information to the right team since we´re always looking for ways to improve our products and services. For any other support needs you may need, please reach out our support team here: https://support.google.com/googlenest/gethelp

Hi arkgirl, thank you for sharing your review on Nest Cam (battery) and we're sorry to hear that you're having difficulties with the device when it comes to connectivity. We'd like to know more about your connectivity issues so we can help troubleshoot the issue for you. Also, we've recently rolled out a web version for the Google Home app which may help you with your live feed concerns. You can check the details on this link: https://support.google.com/googlenest/answer/9241220

If you're willing to give the Nest Cam another go, please contact us on our Google Help page for further assistance or any additional questions you may have: https://support.google.com/googlenest/answer/9241220

Hi Minnesotahome, thanks for taking the time to share your feedback, and we’re sorry to hear that your experience with using the Nest Cam (battery) has not been ideal. We understand your decision to return it, but if you're willing to give it another try in future, you can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Besides having help articles available online, we also have our dedicated team always here to provide you with services and assistance: https://support.google.com/googlenest/gethelp

Hi Jake, thanks for taking the time to write this review about the Nest Cam (battery), and we’re sorry to learn that your experience is below your expectations.

Nest camera issues can be related to several factors, and we’d be able to identify the underlying issues better if we can get more details about your concern. Meanwhile, if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If these didn’t help, you may need to restart or reset your Nest camera following the steps here: https://support.google.com/googlenest/answer/9252162

We're always here to help. If the steps above didn’t make any difference, please reach out to our support team at the following link for further assistance: https://support.google.com/googlenest/gethelp

Hi MCFD78, thanks for sharing your feedback with us about the Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We're always here to help you improve your experience. If you run into an issue with your Nest Cam (Battery) and using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp

Hi there, Mwilson. We appreciate your feedback on the Nest Cam (battery). We hear your concern about its app integration, and we appreciate your effort in trying different orientations to improve its battery life.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

We’d be happy to help investigate your concern about the battery life of your camera. Feel free to contact our support team for technical guidance here: https://support.google.com/googlenest/gethelp

Hi maguirre, thanks for posting a review. We’re sorry to learn that you’re having issues with your Nest Cam (battery) using your iPhone.

Nest Cam (battery) and Google Home app are compatible with iPhone. We value your feedback, and we’d like to hear more about what happened so we can help and address the issues you’re experiencing. You may contact our support team anytime through this link: https://support.google.com/googlenest/gethelp