Customer Ratings & Reviews

Hey AkashP, we appreciate you for sharing your experience with Nest Cam (battery). We're sorry to hear that you're experiencing some difficulties with your device when it comes to operating in cold weather. Please be advised that your Nest Cam should have an operating temperature of -4°F to 104°F (-20°C - 40°C). We suggest that you reach out to our support specialists so we can further investigate the cause of this issue and provide you with troubleshooting steps that can enhance the performance of the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

"Hello there, Trytobesafe. Thanks for the feedback, and we’re glad that your Nest Cam (battery) works. We hear your concerns about its field of view along with its image quality during night time. We’ll share your feedback with the right team for future improvements. Meanwhile, we suggest cleaning the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality. You can also try turning your camera so that any nearby surfaces or objects (like a wall) are out of view. Use the app to zoom and enhance, and crop out surfaces or objects that may be the cause of the glare.
If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.

If additional support is required, visit us at the following link and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp

Hi Jeff, thank you for posting your review. We're sorry to hear about your experience with Nest Cam (battery) and the performance of the software. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here is a step forward in helping us achieve this and improve your overall experience with Nest Cam. If you have additional feedback or need further assistance with your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Suiki2, thanks for posting your review. We're sorry to learn that your experience with your Nest Cam (battery) has been disappointing when it comes to compatibility with your Nest Aware account. Your feedback here helps us improve on what we provide our customers. Rest assured that we'll relay your feedback to the right team and if you decide to give us another go in the future, please don't hesitate to contact our support team for any concerns or assistance you need. You can visit our Google Help page here: https://support.google.com/googlenest/gethelp

Hi teejay, we appreciate your insights. We're sorry to hear about your disappointment with the new generation of Nest cameras, including Nest Cam (Battery), and the move to the Google Home app from the Nest app.

We understand that long time Nest users, like you, enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant to create an integrated experience with other Google Nest speakers and displays. If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657

Connectivity issues may be related to a few factors including the following:
- We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- Disable the mobile data function on your mobile phone and ensure that its connected to the same Wi-Fi network as your Nest Cam (Battery)

For additional assistance with your Nest Cam (Battery), please consider contacting our support team so we can assist you here: https://support.google.com/googlenest/gethelp

Hi there, RamG. Thanks for leaving feedback about the Nest cam (battery). It’s unfortunate to hear you ran into this issue with its video quality. A black and white picture during daytime typically means that Night Vision is set to “Always On”. Try to change the Night Vision setting to “Auto”. Change the angle or position of your camera so the sun never shines directly on the lens. For example, angle your camera slightly downward or give it some shade to protect its lens from direct sunlight. Move nearby objects that may reflect the sunlight, if possible.

We’d be happy to help you in any way we can. You can visit us through our support channels here: https://support.google.com/googlenest/gethelp

Hello there, TracieK. Thank you for sharing your concerns about Nest Cam (battery). We're sorry to hear that you're experiencing some battery issues when the temperature gets low. The lithium-ion battery in your Nest Cam (battery) won't be able to charge if the temperatures are below freezing. Lithium-ion batteries are used for their high power and long life, but are also affected by temperatures below freezing. We recommend the following minimum temperatures for your device:

- Minimum operating temperature: -20 °C (-4 °F)
- Minimum charging temperature: 0 °C (32 °F)

We recommend reaching out to our team of specialists so we can identify the cause of the battery drain even if the temperature in your area is still within operating limits. Please visit our 'Contact Us' page on our Google Help site for immediate support: https://support.google.com/googlenest/gethelp