Customer Ratings & Reviews

Hi Justin, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to learn of your disappointment that you can’t use the camera through the Nest app.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams.

We’ve taken note of our feedback and we’ll pass it along to our dedicated team as it helps us identify areas we can improve for our users like you. And for any concerns about using the Nest camera and the Home app, our dedicated team will always be ready to help you here: https://support.google.com/googlenest/gethelp

Hi Tbounds, we appreciate your time sharing your feedback with us about the Nest Cam (Indoor, Wired). We’re glad that you find the camera video quality great, and are sorry to learn that that camera volume is low when talking to someone through the camera.

If you haven’t yet, you can follow the steps below that might improve the camera’s volume:
- Open the Home app .
- On the home screen, select your camera.
- Tap Settings .
- Select Audio.
- Under “Camera volume,” drag the slider left or right to adjust the volume of your camera.

If the camera volume issue persists after trying the steps above, we’d be happy to guide you with further troubleshooting and we suggest reaching out to our specialists here: https://support.google.com/googlenest/gethelp

Hi there, we're glad to hear that you are enjoying Nest Cam (Indoor, Wired). We do apologize to hear that you are getting too many notifications.

It's possible to adjust the notification settings for Nest Cam (Indoor, Wired). Check out this link for more information: https://support.google.com/googlenest/answer/9244826

Alternatively, you may also turn off or on the notifications if you really find it bothersome. Here's how: https://support.google.com/googlenest/answer/7550525

For any other support needs you may have with Nest Cam (Indoor, WIred), you're always welcome to contact any of our support agents by visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi Ew1973, thanks for sharing your feedback to let us know what you think of the Nest Cam (indoor, wired). Having the camera schedule is a great addition to its features. However, this feature is currently only available for cameras controlled by the Nest app. We request for your patience as our team is working for a seamless solution to bring the full functionality to the Google Home app. If ever you come across any other support concerns around the performance and functionality of your Nest camera, you can contact us by either phone or chat through this link: https://support.google.com/googlenest/gethelp

Hi johnny, thanks for taking the time to share your feedback. We’re sorry to hear that you’re not always getting notifications from your Nest Cam (indoor,wired).

Motion detection for your Nest Cam (indoor,wired) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (indoor,wired). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp

Hi JimiD, we're glad you liked Nest Cam (Indoor, Wired). We're sorry to hear about your disappointment with the Google Home app.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

If you have any other support concerns you would like us to address and help you with, you're always welcome to contact our support team here: https://support.google.com/googlenest/gethelp