Customer Ratings & Reviews

Hi BuddyNYC, thanks for taking the time to share your feedback. We’re sorry to hear that you’re unable to connect your new Nest Cam (indoor, wired) to your Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us understand our customers’ needs. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hello there, MrsHappyHomemaker. Thanks for taking the time to share your feedback with us. We’re sorry to hear that your experience with the Nest Cam (battery) is less than ideal.

A range issue or wireless interference can affect the overall performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more tips, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

Also, you can adjust your cameras’ video quality that can improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your cameras. And whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You can visit the Google Nest Help Center to learn more on how to change the video quality.

If more help is needed, please don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Eleazar, thanks for giving us feedback about the Nest Cam (indoor, wired), and we’re sorry to hear of your issue with the image quality.

This happens when the refresh frequency of the light source is close to the exposure rate of the camera. See some simple steps that may improve the camera’s image quality:
- Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
- If the light can be dimmed, set the brightness to a different level.
- If possible, test a different brand and power level of light.
- Adjust the camera field of view away from the light source.

Also, Nest servers and the camera dynamically adjust the resolution of the video stream so that it matches the available bandwidth. When the network slows down, video resolution drops and when the network speeds up, video resolution increases. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest Cam might continuously disconnect and reconnect, or it may be slow to respond to app control.

We can help you identify the underlying issues if you can contact us anytime through phone or chat and we’ll work on improving your experience: https://support.google.com/googlenest/gethelp

Hi there, Irma. Thanks for sharing your feedback about the Nest Cam (indoor, wired). We hear your concern about having a subscription to access event history for more than three hours.

Google Nest has long been focused on delivering quality products and giving value for the price to our customers, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. While there's no fee to stream live video along with the event history up to three hours in the past as well as to receive basic notifications, you’ll need a Nest Aware subscription to receive advanced features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

If you need help with using the camera features effectively, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your views on Nest Cam (Indoor, Wired) and the Nest Aware service. We apologize for any disappointment you may be having. An active subscription with Nest Aware provides more value for your money with features that include 30 days of Video History, 24/7 continuous recording, access to clips and time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Nest Cloud. All these features can be viewed and controlled at the tip of your fingertips using the Google Home App. We're hoping you will give the Nest Aware subscription service a try, and see the benefits of using it with your Nest Cam (Indoor, Wired). We'd love to answer any questions or support concerns you may have, please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hey there, KashifZ. Thank you for sharing your review on Nest Cam (indoor, wired). We appreciate your feedback on the Nest Aware subscription and have taken note of it. We'd like to know more details on the issues you're having with reviewing your videos and help find a better resolution for you. Please reach out to our support team by visiting our Google help page here: https://support.google.com/googlenest/gethelp

Hi McDegry, thanks for posting your feedback. We’re sorry to hear that you’re experiencing late notifications from your Nest Cam (indoor,wired).

Delayed notifications can be caused by several reasons such as Wi-Fi network congestion, wireless interference with other Wi-Fi hotspots or devices nearby, and other Wi-FI settings. We suggest checking your mobile phone’s network connectivity, rebooting your Nest Cam (indoor,wired) or doing a factory reset.

If this doesn’t fix the issue, we may need to take a closer look at your device. You can always contact our support team, and we’d happy to help you here: https://support.google.com/googlenest/gethelp

Hi Hany, thanks for sharing your feedback with our support team. We´re sorry to hear about your disappointment with the Google Home app for Nest Cam (Indoor, WIred).

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Our support team would be happy to answer any questions you may have about Nest Cam (Indoor, Wired). You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there QFron, thanks for reaching out to our support team. We're sorry to hear you encountered this wall mount issue with Nest Cam (Indoor, Wired).

You may have the option to rotate the view of your Nest camera by using the Google Home app. It's quite easy by simply following the steps below:
- Open the Home app.
- On the home screen, tap your camera.
- Tap Settings.
- Select Video.
- Go to Rotate image 180 and tap the switch to turn it on or off.

If you need further guidance, our support team would be happy to assist you. Our support channels our always open for your support needs here: https://support.google.com/googlenest/gethelp

Hi Alleycat,
Thanks for sharing your thoughts! Nest cameras do work with a Nest Aware subscription. Here's what you get with a Nest Aware subscription for your Nest cameras:
1. More accurate alerts about motion and sound: Get notified only when something important happens.
2. Fewer false alerts: Reduce alerts triggered by things like light changes, shadows, or branches waving in the wind.
3. Activity Zones: Customize which areas trigger notifications. Get alerts only when there's motion in specific areas, like your doorway or driveway.
4. Smoke and carbon monoxide alarm sound detection (for Nest Cam Indoor and Nest Cam IQ Indoor in the US only): Receive alerts if your Nest Cam detects the sound of your smoke or carbon monoxide alarm.
5. 24/7 video history (for Nest Wired cameras only): Review footage continuously captured by your Nest Wired camera.
If you have any further questions, feel free to contact us here: https://support.google.com/googlenest/gethelp

Hello there, Jdouglas. Thanks for sharing your review about the Nest Cam (indoor, wired). We hear your concern about its video quality in comparison to the previous Nest cameras, and we’ve taken note of your feedback. Meanwhile, if help with the features of performance of the camera is required, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp

Hi blitzonu, we appreciate you for sharing your experience with using the Nest Cam (Wired), and thanks for investing high with Nest cameras. We’re sorry to learn that using the Google Home app is too much of a hassle for you.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Today, most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We’re taking your feedback seriously and we’ll share it with the right team to work on improving our products and services. For any questions, suggestions you wish to share, or for any concerns about the performance and features of the Nest Cam (wired), please let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi Ffff, thanks for sharing some details of your feedback, and we're sorry to learn that the Nest Cam (indoor, wired) is below your preference and needs. We'd be happy to help improve your experience if you can tell us more about your concern. You can visit us whenever you have time through phone or chat using this link: https://support.google.com/googlenest/gethelp

Hey there, AlanP. Thank you for sharing your concern about the Nest Cam (indoor, wired). We're sorry to hear that your experience with the device has been less than ideal. We appreciate your feedback and have taken note. We'd like to know more about the difficulties you had with the device so we can help find a better resolution for you. Please reach out to our support team by visiting our Google help page here: https://support.google.com/googlenest/gethelp