Customer Ratings & Reviews

Hello there KibaC, thanks for choosing the Nest Cam (Indoor, Wired), and for sharing feedback to let us know of experience with using it. We’re sorry to hear that it sometimes doesn’t record the entire events, and that it turns purple for some reason.

You may find it helpful to adjust the length of time for which events are recorded. The maximum event length defines how long your camera or doorbell will record each individual event. Here’s how to adjust the maximum event length:
- Open the Home app.
- On the home screen, select your camera.
- Tap Settings > Video.
- Tap Maximum event length and choose a longer event length.

Also, if your camera or doorbell’s video looks bad, but it has a good Wi-Fi connection, this can happen if your camera gets too hot or too cold, and can be avoided by these:
- Make sure that your camera is not exposed to direct sunlight.
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc.
- Your doorbell/camera's video might also have a pink, blue or purple hue if there's a problem with the Night vision. You can check this link to learn more about the night vision video quality: https://support.google.com/googlenest/answer/9259738

We’re always here to help improve your experience. Please contact us anytime here if additional assistance is required: https://support.google.com/googlenest/gethelp

Hi bkinnk, thanks for sharing your experience. We apologize if you’re unable to add the Nest Cam (indoor, wired) in the Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need help with your Nest Cam (indoor, wired), you may reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Hi aceharding, we’re grateful to have your feedback about the Nest Cam (Wired). We’re sorry to learn about your issues with the audio settings, and with getting the right camera angle.

Audio settings let you turn the microphone off, or disable audio recording so sound won’t be saved in video history and won’t receive any sound alerts, but you will still hear sound on the live video stream.

Your camera has a wide-angle lens, so you have a lot of options for placing it in a good spot to catch activity. Your camera gets a better view of people when it’s placed at head level or a little higher. Adjust the angle so your camera’s looking slightly downward and it can easily view people’s faces, even if they’re wearing a hat. Use the app to check that you can clearly view people’s faces before you permanently mount it. The included stand is ideal for simply placing your camera indoors on a shelf, desk or counter. Just plug in the power cord and adjust the camera so it points where you want. You can also mount it with the screws to a wall or other surface.

Your feedback means a lot to us and we’ll share it with our respective team to work on improving our products and services. For any concerns, or anything we can help you with, please feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi there! Thanks for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your Nest Cam (indoor, wired) and the other Nest products you've purchased. We understand the frustration of having devices cease functioning unexpectedly. We appreciate you taking the time to troubleshoot the wired camera and your initiative in seeking a solution. Given the repeated device failures, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there, Rich. We're sorry to learn that your experience with Nest Cam (indoor, wired) and the performance of the Google Home app has been frustrating and that you're planning to return the device. We appreciate you sharing your concerns and have taken note of your feedback. We aim to deliver a great user-experience for the Google Home app, and your feedback inspires us to do more. If you need any help in the future, our team of dedicated specialists are standing by to assist you with exploring what else the Google Home app can do for you and improve on your overall experience. Please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi xtreme1048, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to hear your disappointment that you can’t access nor stream your camera via Nest app or web. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, so users like you will have one app to control all of your devices. We’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

Your feedback is valued greatly and it helps us improve our products and services. If you need help with the camera features and functionality, or have anything you want to share with us about your Google Nest devices, please reach out to our dedicated team using this link: https://support.google.com/googlenest/gethelp

Hi there, thank you for sending in your feedback. We're glad to hear that you're enjoying your experience with the Nest Cam when it comes to showing activities around your home. If you need assistance with your Nest Cam or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi HazTaz, it's unfortunate that you didn't like Nest Cam (Indoor, Wired) as well as the 1st generation Nest cameras. You can adjust the angle so you can level your Nest camera. We understand your views, and we'd like to have a closer look at what may be happening with your Nest Cam (Indoor, Wired). This will give us a chance to understand what may be causing the issue and see how we can help you best. Please consider contacting our support team here for further help: https://support.google.com/googlenest/gethelp

Hello there, PinF. Thanks for giving us feedback about the Nest Cam (indoor, wired). We’re sorry to hear that your experience didn’t meet your expectations.

We understand that longtime Nest users enjoy viewing their camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

You can adjust your camera's video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your camera. But whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Check this link to learn more: https://support.google.com/googlenest/answer/9218596

We’d be happy to share your feedback with the right team for future improvements. In the meantime, please feel free to let us know if you need further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Frank, thanks for sharing your insights on Nest Cam (indoor, wired), and we’re sorry to hear that your experience with the installation, and with using the Google Home app, has been less than ideal for you.

Using Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. This means you get a simpler interface and a simpler way to connect all your devices into a single environment. Google is committed to keeping your data private and safe. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.

Your feedback and experience are important to us. Feel free to let us know if there's anything we can help you with, here: https://support.google.com/googlenest/gethelp

Hi Kristyn, we appreciate you sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience didn't meet your expectations when it comes to using the Nest App. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and know that we'll relay this to the right team for improvements on the products and services we provide in the future.

If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi BarryH, we truly appreciate your feedback and concerns about the Nest Cam (Indoor, Wired). There are some compute limitations on some versions of Chromecast that do not allow us to support this yet, but we’re aiming to add support as soon as possible as the team continuously evaluates additional features. While streaming your camera on the TV isn’t available yet, you can stream it using a compatible smart display, and here’s how: https://support.google.com/chromecast/answer/7529598

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, if there’s anything we can be of help, we’re always at your service here: https://support.google.com/googlenest/gethelp

Hi Joey, thanks for sharing your feedback. We’re sorry to hear that your Home/Away Routines for your Nest Cam (indoor, wired) isn’t working as expected.

If you haven’t yet, we suggest you use your phone location to participate in Home/Away Routines. You can visit this link for more information: https://support.google.com/googlenest/answer/10071816

Your feedback is important to us, and we’d like to help you the best way possible. If the issue persists, please feel free to contact our support team, so we can further investigate what’s causing the issue. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp