Customer Ratings & Reviews
- Model:
- GA03178-US
- SKU:
- 6473274
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Nest Cam Indoor Wired Security Camera for its overall performance and outstanding video quality. Many appreciate its attractive design and the effectiveness of its night vision. However, some customers have experienced connectivity issues and compatibility problems with the Nest App. Additionally, a few have noted challenges with mounting and expressed concerns about the picture resolution.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Work but not with Nest app.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to put on my Nest account. Doesn't work on the nest account. Luckily I have the Google Home app. I don't always read reviews.. But when I do, it's too late...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Countblahblahblah, thanks for trying out Nest Cam (Indoor, Wired). We're sorry to hear about the unfortunate experience you had, trying to set it up with your Nest account. We apologize for any confusion you may have experienced. If you still need some assistance setting up your Nest Cam (Indoor, Wired), you're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Poor User Interface and Connectivity Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to the app and has to be repaired often. User interface is difficult to manage and trying to delete and image data is complicated. Google does not make it easy
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Odeumo, thanks for sharing your feedback to let us know your concerns with the Nest Cam (Indoor, Wired), and we’re sorry to learn it’s an inconvenience for you. Having to reconnect your camera often isn’t the ideal experience we want to share with you.
We recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Your camera may be out of range (if more than 25 feet from the router) and can become disconnected due to weak signal. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control.
Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.
If the issue persists, we’d be happy to provide further troubleshooting guidance if you can contact us anytime here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
you had one job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the nest camera is now not compatible with the original nest app so now I have to go to 2 different apps to view my cameras because google home app is terrible
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for taking the time to share your feedback. We apologize if you’re unable to use the Nest App for your new Nest Camera. We understand the convenience of using one app for all of your smart devices.
The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you need assistance, feel free to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp
Good but does not work with the Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design and picture quality. However, I will not be purchasing anymore since the new cameras will not work on the Nest app. I have used Nest for years and prefer the Nest App over the Google Home app, the Nest app is superior in many ways.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Josh, we appreciate you for sharing your feedback about the Nest Cam (Battery), and we’re sorry to hear that your experience with using the camera in the Google Home app is less than ideal.
We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant.
Our dedicated team is always ready to provide assistance if you need help with using the camera and its features in the Google Home app. You’re always welcome to visit us here: https://support.google.com/googlenest/gethelp
Googles Big Mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to upgrade your current nest cameras, this isn’t your solution. You will have to migrate your nest app over to google home. Also you won’t be able to view the full days recording only clips of motion. Not sure why google is messing with the nest brand but they are going backwards instead of making improvements.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jcastillo2122, thanks for sharing your feedback about the Nest Cam (Wired), and we’re sorry to learn that it didn't meet your expectations.
Our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.
Also, with Nest Aware Plus, you’ll get 60 days and 10 days of 24/7 video history. Check out this link for more info about the Nest Aware: https://support.google.com/googlenest/answer/9233159
Your feedback and experience means a lot to us. If there’s anything that we can help you with about your Nest cameras, please don’t hesitate to let us know here: https://support.google.com/googlenest/gethelp
doesn't work in browser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the reviews before I purchased this. To my frustration I found the camera does not work on the nest website where I use my existing cameras. Google has apparently responded to other reviews noting this they wanted to create an "integrated experience". But I want a *working* experience, and when I purchased a new Nest camera I expected that it would do the job at least as well as the Nest cameras I already have. I purchased two of these today and will be returning them tomorrow. No difficulty setting up, hardware appears to be of good quality etc. It's just that it doesn't do the job I bought it to do, apparently by design.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Anthony, thanks for sharing your insights with us. We're sorry to hear about your frustrating experience with Nest Cam (Indoor, Wired). We value your feedback and we'll definitely go back to the drawing board to see how we can further improve our products and services. We're hoping you will reconsider and decide to keep using Nest Cam (Indoor, Wired). If you're willing to try, we'd be happy to answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
DOES NOT WORK WITH NEST - WARNING.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ripped offed. Does not work with all my other Nest products. They should not put the work Nest on it if it does not work with Neat. Into the trash this goes.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Dad2Three, thanks for sending in your review. We're sorry to hear that your experience with your Nest Cam (indoor, wired) didn't meet your expectations when it comes to using the Nest App. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback with the integration is appreciated and rest assured that the right team is working on improvements moving forward. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Dosn’t work in the nest app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use the nest app do not get this camera since it only works in the home app. With a product called “nest cam” you would expect it to work in the nest app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chris, thanks for sharing your views on Nest Cam (Wired) with us. We do apologize if the Google Home app didn't quite meet your expectations.
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Wired):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.
If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532
For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp
No nest app integration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera will not integrate with old nest products on the nest app. Worthless if you are trying to continue to use the nest system as it was intended
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Nestuser, thanks for your insights on Nest Cam (Indoor, Wired). We´re sorry to hear about your dissatisfaction with the Google Home app as the main app to control your Nest camera.
The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
You can always reach out to our support team for any questions or support concerns you may have, by contacting us here: https://support.google.com/googlenest/gethelp
Good camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera. Only thing I don't like is it will go offline sometimes just like my nest cameral does. Picture is great though, especially at night.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Raleighgirl, thank you for posting your review on Nest Cam (indoor, wired). We're sorry to hear that you're experiencing some connectivity issues with your device. . We'd recommend rebooting your Nest Cam as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worse than the old generation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse than the Gen 1 black nest cameras. Google has bought nest and just made it worse.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JonG. We're sorry to hear that your experience with the Nest Cam (indoor, wired) didn't meet your expectations. We appreciate your feedback and have taken note of it. If you are in need of any assistance, we recommend reaching out to our support team so we can help find ways to improve your overall experience with the device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Much better and cheaper options out there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BradP. Thanks for the feedback, and we’re sorry to hear about your impression with the Nest Cam (indoor, wired). You’re always welcome to tell us more about your challenges with using the device by visiting us anytime here: https://support.google.com/googlenest/gethelp
I'm done with Google
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over an hour trying to get this camera to connect to wifi but kept getting an error. Since Google took over Nest everything has unfortunately gone downhill. The new Google cameras also don't work in the old nest app and the old nest cameras don't work correctly in the Google home app. I finally got fed up and returned the Google Cam and exchanged it for a simplisafe. I had the simplisafe camera hooked up and connected to wifi in like 2 minutes.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anthony, thanks for posting a review. We’re sorry to hear about the issues you had when installing the Nest Cam (Wired) and had to return the device.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We are hoping that we'll be able to provide service with you in the future. If you need assistance, you can always reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Do not buy if you have other nest cameras!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, do not buy if you use the Nest app to consolidate all nest devices. They force you to use the google home app which is garbage, slow and makes no sense why they would change it. 2nd: the quality of this camera compared to the other nest camera's is very noticeable and not in a good way. Do not buy!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Grey, thank you for posting your review and we’re sorry to hear that your experience with using the Home app and Nest Cam (indoor, wired) didn’t meet your expectations. The Nest Cam should provide you with an integrated experience and make the Google Home app as the one place you can control with the Google Assistant. We'd like to know more details about your concerns with your device so we can help you with finding a better resolution and improve your overall experience. Please contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp
Camera is great, software meh.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera and resolution are good and visibility at night is great even with night vision off. The issue is the lack of ability to take pictures or record when you want, save any footage even though you have the nest subscription. If Google wants to stay relevant with the competition they need to update the controls and software environment and give more control to the owners.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TheKracka, thanks for the feedback and for sharing your thoughts about the Nest Cam (Indoor, Wired). We hear your concerns about having more controls to take photos, record and save any footage when you want.
You have the ability to download multiple video clips that event video history automatically captures. If you have event video history, your Nest camera will automatically generate a video clip of the activity that you can download. If you have 24/7 video history and want to create a video clip of a specific event you will need to download one of the automatically generated video clips and edit using your phone’s native video editor.
We request for your patience as we’re working on a seamless solution to create a better user experience. And we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
If you find yourself in need of any support or assistance, feel free to let us know here and we’ll do our best to help you: https://support.google.com/googlenest/gethelp
Not Nest anymore. Getting worse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this camera you can’t even with subscription have real 24/7 video. And you can’t use web interface to cut needed portion of video you needed. It use only application and video as combined shots as video. Video quality not so great. Always visible recording led light (use tape to cover it if needed). Application usage vs web (Nest): web interface was much better and more options. App is very limited.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vladislav, we truly appreciate your feedback on Nest Cam (indoor, wired), and are sorry to hear that your expectations are not met. The new Nest cameras are exclusive to the home app. We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web using a laptop or PC, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Also, we’re not moving away from 24/7 video history. Our goal is to give users more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
Add this to your smart home
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is so nice I bought it twice. Use this in another room of the house and I love the convenience of how it connects to Google home app.
I would recommend this to a friendIf it ain't broke, don't fix it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google took a perfectly good product and crapized it. Image quality is poor when compared to 1st generation. Night vision doesn't hold up either. Swapped this one previous version in two rooms and you can SEE the difference. More clarity and not as fish eyed a look. Also, cannot connect or view through Nest app. Have to use Google Home. Lame. Will be buying a previous version in the coming weeks. Sell this one at a discount.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Frank, thanks for sharing your feedback with us about the Nest Cam (indoor, wired). We’re sorry to learn of your issues with its features and functionality.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app or web app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest devices. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other devices from other brands.
You can adjust your cameras’ video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you pick the maximum video quality for your cameras. But whichever level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You may check this link to learn more: https://support.google.com/googlenest/answer/9218596
We can also guide you with further isolation and troubleshooting. If you’re willing to work with us, please contact us anytime and we’ll do our best to provide a better experience for you: https://support.google.com/googlenest/gethelp
It didn’t work on neat app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work on neat app you need to download Google home .
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bballag, thanks for sharing your review with us. We’re sorry to hear that your experience with using the Home app for your Nest Cam (indoor, wired) didn’t meet your expectations. The Nest Cam should provide you with an integrated experience and make the Google Home app as the one place you can control with the Google Assistant. If you’re willing, please reach out to us and let our support team help find a better resolution for you and your cameras. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't the easiest equipment to set up although it does have good instructions
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RandyM, thanks for your feedback. It's unfortunate to hear that the installation of your Nest Cam (Indoor, Wired) wasn't the easiest experience for you. We do appreciate that the detailed guide on our support page was good enough to help you in setting it up. We value your experience with our products, and if you will give us the opportunity, we'd like to help you with any other concerns you may still be having with Nest Cam (Indoor, Wired). Our support team is always available for your support needs and you may reach out to us here: https://support.google.com/googlenest/gethelp