Customer Ratings & Reviews

Hi there nestcamera, thanks for giving us a review about the Nest Cam (Indoor, Wired), and we’re sorry to hear of your difficult experience with the setup and installation.

The Google Home app will walk you through setup and installation, and if your camera has trouble connecting to the Wi-Fi, here are a few things you can do that may help:

- Move your camera closer to your Wi-Fi router to improve the signal.
- Reduce wireless interference, here’s how: https://support.google.com/googlenest/answer/9276282
- Try to restart your router.
- If you have a hidden Wi-Fi network, you need to type in the network name (SSID) manually.

If you’re willing, you can tell us more about experience so we can guide you with the right troubleshooting procedures. Our dedicated team is always available to help you here: https://support.google.com/googlenest/gethelp

Hi jayens, thanks for posting a review. We regret to hear that Nest Cam (indoor, wired) didn’t meet your expectations. Your feedback here helps us understand what your preferences are, and will be helpful in improving our products and services in the future. If you have additional questions or need assistance with your device, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Lamboking. We appreciate your feedback on Nest Cam (indoor, wired). The camera schedule feature is currently only available for cameras controlled by the Nest app. Alternatively, you can use Home & Away Routines (Home app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.

Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. If help is needed, don’t hesitate to let us know here: https://support.google.com/googlenest/gethelp

Hi Shegreek, thank you for sharing your review on your Nest Cam (indoor, wired). We're sorry to learn that you're having a difficult experience with setting up your device and adding it to your system. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We'd like to know more details so we can assist you with your installation. Please reach out to our support specialists by contacting us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Juliusbravo7, thanks for sharing your insights on Nest Cam (Indoor, Wired). We do apologize to hear that the quality and seamless integration seem below average for you.

For us to help you better, we may need to learn more about your experience and any issues you may have encountered with your Nest camera. It's always our goal to provide you with the best experience, setting up and using our Google Nest products. If you're willing to try, please consider reaching out to our support team and we'll do our best to help you and improve your experience here: https://support.google.com/googlenest/gethelp

Hello pierosanto, thanks for posting your review. We're sorry to hear that your experience with the Nest Cam and using the Home app didn't meet your expectations. Please know that our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you're willing to give the Nest Cam another chance in the future, we recommend that you contact our support team and let us help you in improving your experience with the device. You can reach us on our Google Help Page here: https://support.google.com/googlenest/gethelp

Hi MPARK, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to hear of your poor experience with the connectivity.

Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Home app. And if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You can also try plugging your Nest cameras into different power outlets to rule out power issues. And if required, you can try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further assistance, you may visit us anytime here: https://support.google.com/googlenest/gethelp

Hi JuanCa, thanks for writing us feedback about the Nest Cam (Indoor, Wired), and we appreciate that you find it good. We hear your concerns about its performance and connectivity.

A range issue or wireless interference can affect the performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi DebbieC, thanks for sharing your feedback on Nest Cam (wired). We’re sorry to learn that two out of your four cameras are not working, and that you had to make another appointment with Geek Squad after waiting for some time.

Installing a Nest camera is an easy DIY project that takes about 20-30 min. The Home app will walk you through Nest Cam (wired) setup with detailed instructions. You can install it with the stand and place it on a flat surface like a table, desk, shelf, or counter. Or you can mount it with screws which can firmly hold the camera on a vertical surface like a wall or ceiling. For more details about the installation that includes video demonstration, here’s the link: https://support.google.com/googlenest/answer/10931419

We understand that having an appointment with Geek Squad can be beneficial for you, but if you need help with any concerns, or guidance with the installation, we’d be more than happy to help you if you can visit us anytime at: https://support.google.com/googlenest/gethelp

Hi GGSSNN, we appreciate you for sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience with your device has been less than ideal when compared to your previous camera. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you're willing to give it another go, we'd recommend that you reach out to our support team so we can help you in finding a better resolution for your device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Steven, thanks for sharing your experience. We’re sorry to learn that Nest Cam (indoor, wired) didn’t meet your expectations. We value your feedback as it will greatly help us to improve our products and services. Our support team is always here to help. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there Kdvegas, thanks for sharing your feedback with us. We´re sorry to hear that you´re finding the Google Home app too cumbersome for Nest Cam (Indoor, Wired).

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Our support team would be happy to help you and answer any questions you may have about Nest Cam (Indoor, Wired). You may reach out to our support team here: https://support.google.com/googlenest/gethelp