Customer Ratings & Reviews

Hi there, thanks for sharing a review about the Nest Cam (indoor, wired), and we’re sorry to hear it’s a disappointing experience for you.

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

Your feedback means a lot to us. Feel free to find us if you need help with using the camera and the Google Home app effectively, here: https://support.google.com/googlenest/gethelp

Hello there, DavidG. We’re sorry to learn about your frustrating experience with the performance of your Nest Cam (indoor, wired). It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists and let us find a better resolution for you. You can contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, TripleJ. Thank you for sharing your feedback on the Nest Cam (indoor, wired). We're sorry to hear that your experience with the device didn't meet your expectations when it comes to video quality. The device should be providing you with a video quality of up to 1080p (1920 x 1080) at 30 frames/sec and with High Dynamic Range (HDR). If you're having this issue consistently, then we recommend reaching out to our team of specialists on our Google Help page for immediate support. You can contact us in the link here: https://support.google.com/googlenest/gethelp

Hi AlexToro, thank you for sharing your review. We're sorry to hear that you're experiencing some connectivity issues with Nest Cam (indoor, wired) and your Wi-Fi network. Your Nest Cam only remembers one SSID and password. If you've made changes with your Wi-Fi such as changing the password, your Nest Cam can't connect to it again unless you remove it from the Home app and perform a factory reset before changing your password. We'd recommend using the reset button to perform a factory reset manually. If you need further assistance, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Antny, thanks for sharing your feedback with us about the Nest Cam (indoor, wired), and we apologize that you're having issues with the night vision video quality, and that the camera only operates on Google Home app.

We understand the convenience of having one app only to view and manage your cameras, and we’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

Also, most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall. Here are some troubleshooting steps that might be helpful:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Adjust your camera so that any nearby surfaces or objects (like a wall) are out of view. Avoid surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.

We care about your experience. Please let us know if additional help is required by visiting us anytime at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi Jaime, thanks for taking the time to share your feedback. We’re sorry to learn about your disappointment with Nest Cam (indoor, wired).

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. You can reach out to us using this link:https://support.google.com/googlenest/gethelp

Hi there AverageCustomer, thanks for reaching out to us. We're sorry for any inconvenience you are having, using the Google Home app for your Nest Cam (Wired).

We appreciate that you liked using the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. Here are some benefits you can get by using the Google Home app with your Nest Cam (Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

The slow performance issue with the Home app, may be related to a possible congestion or limited bandwidth with your Internet connection. Removing some of your connected devices in the network, and checking to see if you will get better response from the Google Home app may help to confirm if this is the issue. Once you verify congestion, we recommend contacting your Internet service provider for a possible upgrade of your bandwidth.

We'd be happy to help you with any other support needs you may have. You´re always welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, CodyN. We understand your frustration that your Nest Cam (indoor, wired) isn't connecting to the Nest app. We apologize for the inconvenience this is causing. Firstly, I recommend ensuring that your Nest Cam is properly set up and connected to your WiFi network. You may want to double-check the WiFi credentials entered during the setup process and ensure that your WiFi signal is strong and stable in the area where the camera is installed. If you're still encountering connectivity issues, we suggest restarting your device and waiting for a few minutes before plugging it back in. If you continue to experience difficulties after trying these steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Michael, to resolve the issue you're experiencing with your Nest Cam, our technical support team can provide you with specific troubleshooting steps through this form: https://support.google.com/googlenest/contact/social_googlenest?sjid=3773178315006570257-NC

Hi there, thanks for sharing your insights with us. We're sorry to hear that Nest Cam (Indoor, Wired) didn't meet your expectations.

We value your feedback and we'll certainly go back to the drawing board. If you're willing, we'd like to share the full features of Nest Cam (Indoor, Wired) and provide you with a better experience using it. Our support channels are always open for your support needs and you may visit this link to contact us: https://support.google.com/googlenest/gethelp

Hi Matthew, thanks for reaching out. We're sorry to hear that the Google Home app didn't meet your expectations.

The new generation of Nest cameras are exclusive to the Google Home app, and we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest camera and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657

Saving video clips on Nest Cam (Indoor, Wired) is quite easy. Follow the steps below to create and download a video clip:
- Open the Home app.
- Select your camera.
- Tap History near the bottom of the screen.
- Scroll to an event in your camera's video history timeline. You can also tap Full history for a list of events.
- Choose the event you want, then tap Event details.

For any other support needs that may arise with your Nest Cam (Indoor, Wired), please consider contacting us here:
https://support.google.com/googlenest/gethelp

Hi JuanC, thanks for sharing your review. We're sorry to hear that you're experiencing some difficulties with Nest Cam (indoor, wired) when it comes to performance. We'd suggest the following troubleshooting steps here:

-Check the power

-Check the app version: Make sure you have the latest app version. You can update the Home app from the Google Play Store.

-Check if your camera or doorbell feels really warm or cold: If it's very hot or cold (below or above your camera's operating temperatures), your camera might disconnect from Wi-Fi to help protect itself.

If you've done these steps before or if the issue still persists, we recommend that you reach out to our support team so we can help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Amey, we appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to hear that you find it annoying when your camera makes a clicking sound to adjust with changing light when night mode is on. All Nest cameras and doorbells have sounds that help you know what’s happening, and most of these sounds cannot be changed in settings. We’re taking your feedback seriously as it helps us better understand our customers’ preferences and needs. And if you come across any concerns about the Nest camera, let us know here and we’ll gladly help: https://support.google.com/googlenest/gethelp

Hi there, CClauu. We’re sorry to hear about your issues with the performance and connectivity of your Nest Cam (indoor, wired).

It may be helpful to check the placement of the camera as connectivity and performance can be affected by range issues or wireless interference. Although the device can sometimes pass the connection test, it will struggle to stay connected if it's too far away from your router or if your connection is spotty. We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points if your camera is located too far from your Wi-Fi router.

We can guide you with further troubleshooting steps if additional support is needed, here: https://support.google.com/googlenest/gethelp