Customer Ratings & Reviews

Hi there ChuckTesta, thanks for trying out the new Nest Cam (Indoor, Wired). We apologize for the negative experience you are having with the Google Home app.

Our priority with the recent launch was to build a complete experience for our new cameras and doorbell in the Google Home app. We wanted to create an integrated experience with other Google Nest speakers and displays. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Video recording is mostly triggered by the motion detection of your Nest camera, which can be also affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

Please do not hesitate to contact our support team so we can provide further assistance by simply visiting us here: https://support.google.com/googlenest/gethelp

Hi JL123, we appreciate your feedback on Nest Cam (indoor, wired) and the Nest App, and we’re sorry to hear that using the Google Home app for your camera is less than ideal for you.

We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view in the Google Home app.

We're always here to help you improve your experience. If you run into an issue with your Nest Cam (indoor, wired) and with using it effectively in the Google Home app, please feel free to let us know here: https://support.google.com/googlenest/gethelp

Hi JJAA, thanks for reaching out. We´re glad to hear that you liked the new design of Nest Cam (Indoor, Wired), and that you find it to be a great camera. We do apologize for any disappointment you may be having with the move to the Google Home app.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hey RawwrBag, thanks for leaving feedback about the Nest Cam (indoor, wired), and we’re sorry to learn you ran into an issue with the image quality.

if your camera or doorbell’s video looks bad, but it has a good Wi-Fi connectionand is not exposed to direct sunlight, this can happen if your camera gets too hot or too cold, and can be avoided by these:
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc. Your camera needs good air circulation. Never install it in any kind of small box or enclosure as this can cause overheating.
- Your doorbell/camera's video might also have a pink, blue or purple hue if there's a problem with the Night vision. You can check this link to learn more about the night vision video quality: https://support.google.com/googlenest/answer/9259738

We’ll be using your feedback to work on improving how we handle customer concerns with care and efficiency. Meanwhile, we’re hoping for another chance to help you with your concern. If you’re willing, please share with us your recent case number so we can continue our investigation: https://support.google.com/googlenest/gethelp